John Eagle Acura

EXCELLENT experience purchasing 2017 MDX! We could not have asked for a better experience purchasing our 2017 MDX. We commend both Anna Duran, Pete Sanchez (sales reps) and Conor O'Donoghue (f We could not have asked for a better experience purchasing our 2017 MDX. We commend both Anna Duran, Pete Sanchez (sales reps) and Conor O'Donoghue (finance) who we interacted with during our purchase process. They were the epitome of professional, knowledgable representatives for John Eagle Acura: courteous, thoughtful, friendly, patient, understanding, respectful, articulate, tactful and well-informed. Anna and Pete worked in seamless collaboration to accommodate our schedule without ever making us feel pressured to commit to a purchase before we were ready to sign on the dotted line. We thoroughly appreciated their respect for our desire to take some time to deliberate our purchase before making a commitment. They both intently sought to get to know us...our needs...our wants...our lifestyle...and then tactfully guide us to our best options without pressure or over-selling. Especially notable was their courteous, respectful treatment of one another...their professional collaboration really enhanced our purchasing experience. Conor O'Donoghue knows his stuff when it comes to explaining financial options. He is extremely knowledgeable and articulate, clearly recognizing which option best suits the customer. He makes a conscientious attempt to understand the client's reasoning process in an effort to guide him to the best option. And he is extremely patient when you change your mind multiple times...even if it requires re-doing a lot of paper work (as in our case). These three individuals helped us buy a vehicle (Acura MDX) that we absolutely love ...with confidence that we will have no regrets! More

Sales Experience Luck of explanation on how to oprate the computer functions on the screen after the sales was made. Sales person do not return phone calls. Thankfully Luck of explanation on how to oprate the computer functions on the screen after the sales was made. Sales person do not return phone calls. Thankfully, another sales person, William sat with me in the car and explained and took the time to teach me. I wish he was my sales rep, this guy deserves the commision more. More

Purchase of 2017 MDX We purchased a new 2016 Acura MDX last year and were delighted with the vehicle. One of the features we appreciated most was the safety record of the We purchased a new 2016 Acura MDX last year and were delighted with the vehicle. One of the features we appreciated most was the safety record of the MDX. Our salesman, Pete Sanchez stated that in the event we were involved in an accident, that the cars features would protect our family. In January 2017 my wife was struck broadside in a collision that totaled our MDX. She was able to walk away from the crash scene with only bruises and no serious long-term injuries. We returned to the dealership and purchased a new 2017 MDX and would recommend it highly for its engineered safety features, its structural integrity and its curbside appeal. We especially appreciate the ease of purchase experience and our sales representation, Pete Sanchez. More

Acura RDX Purchase Very easy process to purchase my pre-owned Acura RDX from John Eagle. Appreciate the help and service from everyone. Thank you so very much. Very easy process to purchase my pre-owned Acura RDX from John Eagle. Appreciate the help and service from everyone. Thank you so very much. More

LOVE John Eagle! Thank you Pete Sanchez and the management team of John Eagle for saving the day! These guys are a class act and would refer my mother to this dealers Thank you Pete Sanchez and the management team of John Eagle for saving the day! These guys are a class act and would refer my mother to this dealership. What started out a bit strained, Pete and the managers turned it all around and I was so thankful for "sticking it out". I appreciate any company that takes the time to make situations right and don't stop until it is corrected. Pete is such a great salesperson, very empathetic and caring. He's a straight shooter and that's what we all need when buying a car! I LOVE Acura and this is my third RDX. The 2017 is AMAZING and so excited to drive it for many years to come. If you are in the Houston and surrounding areas, these are your guys. You'll get the best price in town without the hassle. Thank you Pete and thank you John Eagle! 👌🏻👍🏻 More

Excellent this dealer is really good and my salesman is wonderful.He is knowledgeable and very easy to work with. Well I would recommend to all my friends. this dealer is really good and my salesman is wonderful.He is knowledgeable and very easy to work with. Well I would recommend to all my friends. More

2017 Acura MDX This was our first time at John Eagle Acura and Pete Sanchez made our experience a great one. We were interested in the Acura MDX and Pete made sure w This was our first time at John Eagle Acura and Pete Sanchez made our experience a great one. We were interested in the Acura MDX and Pete made sure we knew about all the features it had to offer. Even after the sale was completed he took time to show us how to use the technologies inside the car making sure all our questions regarding it were answered. I highly recommend going to this dealership and asking for Pete if an Acura is what you're looking for. More

Fantastic service and very knowledgable! Pete Sanchez assisted me in finding the Acura MDX verses the RDX. He was able to learn a few needs I would have for the car. I ended up buying a certi Pete Sanchez assisted me in finding the Acura MDX verses the RDX. He was able to learn a few needs I would have for the car. I ended up buying a certified vehicle instead off brand new with only 11k miles. He was informative and didn't come off as pushy at all. I also learned that Acura had a high safety rating and resale value through Pete. More

Very Dissatisfied I purchased a 2013 ILX from TJ it was a cold and rainy day. The price was negotiated on the phone. Went in to test drive the car I asked TJ has this I purchased a 2013 ILX from TJ it was a cold and rainy day. The price was negotiated on the phone. Went in to test drive the car I asked TJ has this car ever been damaged his reply no and the carfax is clean. I trusted TJ my mistake the front end and hood have been painted poorly and the sunroof is rusted. The whole experience with TJ was just unprofessional. More

Purchase of 2017 Acura RDX My first visit was to get a preliminary understanding of the Acura RDX. We were initially interested in a pre-owned car. Pete Sanchez took time to ex My first visit was to get a preliminary understanding of the Acura RDX. We were initially interested in a pre-owned car. Pete Sanchez took time to explain to us the various features of the car, showed us the difference between a 2015 and 2016/2017. he showed us the 4 cars that were available in 2015. We took the info home to digest. We did more looking and next day we found more vehicles on the website. We met again with Pete and showed him what we found. He right away mentioned to us there was an error in the mileage of the 2015 he gave us the info previous day. We expressed interest in looking at certified 2017 we saw on the web site. He suggested we consider a new vehicle if the difference in value was not significant, and we did. We came to an agreement on the final price and we decided to move forward with a new 2017. Pete was very professional and thorough during the whole process. There was no pressure. Of course we were a easy very customer since we made a very quick decision to purchase the car. After the test drive, he went through the features and controls on the car. He offered to spend more time with us whenever we wanted to. Tom Chau, the finance manager was also very professional and went through the various warranty and financing options. More