John Eagle Acura

Customer Service at it's best! Pete Sanchez! Pete was one of the most thoughtful and knowledgeable salespeople that I have ever encountered. He was not pushy at all, but he was extremely thoroug Pete was one of the most thoughtful and knowledgeable salespeople that I have ever encountered. He was not pushy at all, but he was extremely thorough. Moreover, my husband and I felt like family. When I felt buyer's remorse around the purchase of my vehicle, he addressed my concerns, and not for his benefit, but for mine. I will always come back and buy from him! More

Great Customer Service Pete was very helpful with informing us about our new car purchase. He answered all of our questions, and gave us the best deal. He was very patient w Pete was very helpful with informing us about our new car purchase. He answered all of our questions, and gave us the best deal. He was very patient with us. Also, we love the fact that he spoke Spanish. We would definitely recommend him. More

Thank you, Pete! Pete is very helpful and easy to communicate with. He tried to explained all questions we had as detail as possible. One good thing is he did not try Pete is very helpful and easy to communicate with. He tried to explained all questions we had as detail as possible. One good thing is he did not try to sell us a car with fancy features (with higher price of course) that we don’t need but would recommend those that we think are practical. Would recommend Pete to friends. Thank you! More

Pete is the best! Pete at John Eagle Acura was extremely helpful in making such a huge purchase. He was very informative. I had originally seen the car during the day a Pete at John Eagle Acura was extremely helpful in making such a huge purchase. He was very informative. I had originally seen the car during the day and came back after shopping around. He had left for the day and even drove back! He has been the best salesperson I’ve ever had the pleasure of working with, very ethical man that made me feel comfortable with my purchase. It’s been two years and I’m still loving my car. Pete always greets me with a warm smile when I stop by the dealership. Great guy, and excellent customer service. More

Battery Warranty not honored Once again very disappointed with dealership and Acura. The replaced my original battery under warranty when it was about 12 months old. 2 years lat Once again very disappointed with dealership and Acura. The replaced my original battery under warranty when it was about 12 months old. 2 years later it goes bad again and leaves me stranded. 100 month battery lasted 24 months and since the car is not still under warranty they won't cover the battery. They say since I didn't pay for the replacement battery it is not covered by the 100 month warranty. Acura name and warranty on the battery means nothing. More

Outstanding Experience Outstanding sales service, team is very professional, friendly and focussed on customer needs and customer budget. They took the time to explain me ev Outstanding sales service, team is very professional, friendly and focussed on customer needs and customer budget. They took the time to explain me every single detail about the new car and the maintenance services. More

Good experience Very nice experience and the staff is really friendly and helpful. They took time to explain and specs and demo them. I am really a happy customer. Very nice experience and the staff is really friendly and helpful. They took time to explain and specs and demo them. I am really a happy customer. More

Amazing Everyone was extremely helpful and friendly. They were very accommodating and made sure that I could get what I needed. Pete, Tom, and Conor are the b Everyone was extremely helpful and friendly. They were very accommodating and made sure that I could get what I needed. Pete, Tom, and Conor are the best! More

Professional, pleasant, attentive I went to John Eagle looking for a pre-owned 08 Honda CR-V that I had spotted the day before on Autotrader. I had just missed out on that SUV because I went to John Eagle looking for a pre-owned 08 Honda CR-V that I had spotted the day before on Autotrader. I had just missed out on that SUV because just about everything under 15k is jumping off the car lots right now due to Hurricane Harvey and insurance checks finally coming through. Anyway, Pete worked with me, searched their inventory and came up with a 11 Honda CR-V that was literally just brought in a couple days before, just getting detailed. I voiced my concerns about the price difference and payments but Pete and Conor worked with me to get somewhere that was agreeable to all parties. I'm not going to say it was a great experience because who wants to have a note or a loan but driving is a necessary evil. I will say that these two guys made the process as stress free and pleasant as possible, they listened to my concerns and made me feel like they wanted my business. More

Even GM Not Ethical We bought a used car and tried to exchange it for a new car within 3 days as per Acura's own satisfaction guaranteed program. Everyone from the sales We bought a used car and tried to exchange it for a new car within 3 days as per Acura's own satisfaction guaranteed program. Everyone from the sales guy to the General Manager, Roger Reyna, did what they could to not stand by their own policies and weasel out of it. We had to get Acura Corporate involved to force them to do the right thing. They tried to buy their own car back 2000 less just 3 days after I had bought it and not stand behind their own guarantee. Roger Reyna did offer free oil changes and car washes for our troubles but even that was a lie because when I went back two months later the service center had no idea what we were talking about. I will never come back here nor would I recommend this unethical dealership to my worst enemy. More