John Eagle Acura

Bad Service #3 times.. Lies ... On Wednesday am I went to the John Eagle Acura for Service... I spoke to Mr Eric Younger.Very kind service gentlemen... He took me right after his On Wednesday am I went to the John Eagle Acura for Service... I spoke to Mr Eric Younger.Very kind service gentlemen... He took me right after his 8:00am appointment... My Acura 2016 Tlx. All lights came on while driving out my garage ..Blind spot system ,Transmissions system,Lane Departure,VSA system,Front collisions..... So I was very concerned. After letting Eric looks at it ..Told me to keep it running so the Mechanic can see it... Eric also explained to me that they were out of renters for the day.. So I waited 2.5 hours to hear the outcome... Bout 10.30am Eric came to me and said its your control system. He also ask me what I spilled in the console. I told him all I drink is water and protein shake.. He said the wires was sticky and its cost 1,100 dollars and there's NO warranty coverage... I was Very Upset cause I knew I hadn't spilled anything and im the only driver... I asked Mr.Eric to Escort me to my Vehicle.. When I arrive to my Acura 2016 Tlx... I notice that was nothing has been removed from the car to determine or proved that the wires of were sticky or damaged like he explains to me.. I asked Eric how can you say this and nothing been removed.. He immediately starts apologizing for the error.. I began to take pics.. I also ask him to get the mechanic who so say service my car..The mechanic name was Cam... I ask Cam to disassemble the console in front of me and Eric and Avery.. He proceed and found nothing sticky or moist underneath the cup holder..Then I asked Mr Cam how did he determined this? Cam Said no Reply.... So Eric and I walked back to the front .. Now they had a Renter car for me....So I asked Eric ..Hmm. I thought there was none available.... MY concern is if I wouldn't have check my car I would have been paying 1,100 dollars out of pocket for nothing.. How Many loyalty customers you done this too? I contacted Derek by phone never responded back... Also spoke with Brian but never call back....Please , Customer Don't believe the service go and look yourself.... Wayne Ceaser More

Amazing Service Had the best service and buying experience with Pete and recommended him to extended family as well. I would definitely come back and purchase another Had the best service and buying experience with Pete and recommended him to extended family as well. I would definitely come back and purchase another vehicle from Pete any day! He was very informative and professional throughout the entire experience! More

Sales Rep at John Eagle Pete was the cool sales rep who helped us, when we bought our car at John Eagle. We always have a nice, fun chat whenever we see him at the dealership Pete was the cool sales rep who helped us, when we bought our car at John Eagle. We always have a nice, fun chat whenever we see him at the dealership. More

Customer Service at it's best! Pete Sanchez! Pete was one of the most thoughtful and knowledgeable salespeople that I have ever encountered. He was not pushy at all, but he was extremely thoroug Pete was one of the most thoughtful and knowledgeable salespeople that I have ever encountered. He was not pushy at all, but he was extremely thorough. Moreover, my husband and I felt like family. When I felt buyer's remorse around the purchase of my vehicle, he addressed my concerns, and not for his benefit, but for mine. I will always come back and buy from him! More

Great Customer Service Pete was very helpful with informing us about our new car purchase. He answered all of our questions, and gave us the best deal. He was very patient w Pete was very helpful with informing us about our new car purchase. He answered all of our questions, and gave us the best deal. He was very patient with us. Also, we love the fact that he spoke Spanish. We would definitely recommend him. More

Thank you, Pete! Pete is very helpful and easy to communicate with. He tried to explained all questions we had as detail as possible. One good thing is he did not try Pete is very helpful and easy to communicate with. He tried to explained all questions we had as detail as possible. One good thing is he did not try to sell us a car with fancy features (with higher price of course) that we don’t need but would recommend those that we think are practical. Would recommend Pete to friends. Thank you! More

Pete is the best! Pete at John Eagle Acura was extremely helpful in making such a huge purchase. He was very informative. I had originally seen the car during the day a Pete at John Eagle Acura was extremely helpful in making such a huge purchase. He was very informative. I had originally seen the car during the day and came back after shopping around. He had left for the day and even drove back! He has been the best salesperson I’ve ever had the pleasure of working with, very ethical man that made me feel comfortable with my purchase. It’s been two years and I’m still loving my car. Pete always greets me with a warm smile when I stop by the dealership. Great guy, and excellent customer service. More

Battery Warranty not honored Once again very disappointed with dealership and Acura. The replaced my original battery under warranty when it was about 12 months old. 2 years lat Once again very disappointed with dealership and Acura. The replaced my original battery under warranty when it was about 12 months old. 2 years later it goes bad again and leaves me stranded. 100 month battery lasted 24 months and since the car is not still under warranty they won't cover the battery. They say since I didn't pay for the replacement battery it is not covered by the 100 month warranty. Acura name and warranty on the battery means nothing. More

Outstanding Experience Outstanding sales service, team is very professional, friendly and focussed on customer needs and customer budget. They took the time to explain me ev Outstanding sales service, team is very professional, friendly and focussed on customer needs and customer budget. They took the time to explain me every single detail about the new car and the maintenance services. More

Good experience Very nice experience and the staff is really friendly and helpful. They took time to explain and specs and demo them. I am really a happy customer. Very nice experience and the staff is really friendly and helpful. They took time to explain and specs and demo them. I am really a happy customer. More