John Eagle Acura

Recent Experience About 2 weeks ago, I was rear ended in an accident. After the other person’s insurance agreed to reimburse me, I looked for a car. I did my research a About 2 weeks ago, I was rear ended in an accident. After the other person’s insurance agreed to reimburse me, I looked for a car. I did my research and read online reviews. I purchased my car at John Eagle Acura in Katy, because they had good online reviews and their salesperson, Ty Thompson, seemed honest. I purchased my car on 1/17. After I took the car home, my cousin pointed out that there was a deep crack on the front, passenger side window. I told her that when I test drove the car, it was very dirty. For this reason, I did not see the crack (the size of your hand) on the very top/edge of the passenger side window. I was confident that the dealership would fix the problem, since they seemed so nice when I met them, sent me follow-up thank you emails, and my purchase was recent. However, I was wrong. So if you are like me and you are reading reviews, please be very careful. They are very nice people, but after they sell you a car, they stop caring about you. I feel like all of their positive reviews online are based on the car itself (since Acura is a reliable brand) and not necessarily on the quality on the seller. If you feel (like I did) that buying a car from a dealership instead of a private seller will be safer, I strongly recommend that you purchase it from another dealer that will help you when you have issues. Update: - Received Google response from Asst. General Manager via Google. - Made appointment on 2/8, because the car had squeaks coming from the engine every time I would go over a bump. However, when I took it in, the bumps stopped. - Called Valerian on 2/11 and left a message. - Called Valerian again on 2/13 and left another message. - Valerian called me on 2/13. He sounded nice and asked me to visit to discuss. He said to him or Jesus Montes, the Service Manager. Jesus inspected the car and said that the scratch was was likely there before I purchased the car. However, he said that since the car was not new, there was little he could do. Plus, he said that it appears to be a deep scratch, so it should not get bigger so it was just a personal preference if I wanted to change it. - Today, 2/15, I was driving to work and I noticed that the squeaking noises from my engine on 2/8 had gotten worse. I immediately drove it to the dealership. They told me that they tightened the dashboard screws and something near the trunk, since it was causing the noise. - On 3/27, there were sounds coming from the driver side dash. It sounded like pebbles swishing back and forth. I took it to the dealership and they heard it too. They had no loaner cars available so I had to come back another day. - On 3/29, I left my car there. They gave me a loaner car, but it was a scary situation. I went out of town for Easter. The check tire pressure light came on. Discount Tire could not check the tires for nails, since the loaner car did not have the tire lock key so I had them place air in all the tires. I'm glad that it was just a lack of air or else I may not be here to type about this experience. - On 4/6, they called me today to tell me that my car was "fixed." I bought the car only 2-3 months, I already had 4 issues with it: (1) Front window glass has hand-size deep scratch/crack in it; (2) key battery goes out; (3) squeaking noises coming from the engine; and (4) flowing rock noise in dash. Lesson: Do not buy a car from John Eagle Acura – unless it has a manufacturer’s warranty still on it and you have tons of sick days, because you’ll have to take off of work to have your car repaired within the first month of owning it. I got lucky that my car has a manufacturer’s warranty and I own my own business. All this being said, I want to say thanks to Scott Sheley, a Service Consultant and Sam, the lead mechanic, since they have been helping me with all of the problems at this dealership. I regret my decision to purchase my car here. They won’t take any responsibility for not disclosing known defects. More

2017 MDX love/hate relationship I wish I could say I absolutely love my new MDX. There are features I do love.. looks good, very comfortable, good power, and drives great. So what is I wish I could say I absolutely love my new MDX. There are features I do love.. looks good, very comfortable, good power, and drives great. So what is there to hate? The navigation and Bluetooth are a complete joke. Completely useless...that is why I did NOT say Fun to Drive. It is frustrating to drive. Nav map looks cool but can't find anything unless you have the complete street address. Bluetooth will not interface well with an Apple IPhone. Lastly the voice prompt is completely disfunctional. In other words "worthless". So that makes the car unsafe to drive because you have to manually enter commands. So while it appears to be a good value the reality is you pay way toooo much for Technology that does not work! I doubt I will keep this one long. It will be my first and last Acura. Of course the sales people denied this when I called back to complain. Then I took it to them and when they could not make it work it was if that was the first time they had ever seen that. I should have paid more and gone with the Lexus More

"Great experience purchasing and owning my 2017 MDX!" I have owned my 2017 MDX for a year now. Really enjoying the MDX. The John Acura Service department is top notch. John Acura Service Advisor Jack I have owned my 2017 MDX for a year now. Really enjoying the MDX. The John Acura Service department is top notch. John Acura Service Advisor Jackie York has been most helpful in helping me get my MDX serviced. "Great experience purchasing my 2017 MDX!" - new MDX owner I appreciate the very good purchase experience at John Eagle Acura. I found the salesman, Pete Sanchez, to be professional, knowledgeable, customer oriented, and very easy to work with. He thoroughly went through all the features the MDX had to offer, from safety to performance. Even after the sale was completed he took time to show me how to use the technologies inside the car making sure all of my questions regarding it were answered. I also appreciated the Dealer's loaner program which allowed me to drive a loaner while waiting for the service department to install the extras on my new MDX. I highly recommend going to this dealership. Ask for Pete Sanchez. You'll get the best price without the hassle. It was well worth the trip from my home in Lafayette, Louisiana to Houston, Texas to buy my 2017 MDX from John Eagle Acura. Thank you Pete and John Eagle Acura! New MDX owner from Lafayette More

Great customer service Pete was great. That is why he keeps s getting our repeat business. Prompt, honest and courteous service. It was 4th vehicle we purchased. Will com Pete was great. That is why he keeps s getting our repeat business. Prompt, honest and courteous service. It was 4th vehicle we purchased. Will come back More

Best Service Experience Our experience with JE Acura was amazing! Pete took care of us and made this experience easy and stress-free. We came in and left in a reasonable amou Our experience with JE Acura was amazing! Pete took care of us and made this experience easy and stress-free. We came in and left in a reasonable amount of time with an offer we couldn’t refuse. They were fair from the start and offered me exactly what I was looking for. Thank you for helping me get into the car of my dreams! More

John Eagle Acura MDX We were at John Eagle Acura on a Saturday evening. Pete Sanchez received us with warm welcome. He was very much motivated and is technically knowledg We were at John Eagle Acura on a Saturday evening. Pete Sanchez received us with warm welcome. He was very much motivated and is technically knowledgeable and explains clearly regarding technical features. More

Very satisfied We are very satisfied with our experience of buying a new MDX from John Eagle Acura. Pete was very nice to work with. We recommend him and the dealers We are very satisfied with our experience of buying a new MDX from John Eagle Acura. Pete was very nice to work with. We recommend him and the dealership. More

2018 MDX It took a few days to get my MDX in but Javon kept me up to date and when it arrived he sent me a picture. Javon was great to work with. Overall I am It took a few days to get my MDX in but Javon kept me up to date and when it arrived he sent me a picture. Javon was great to work with. Overall I am very happy with my new car and would recommend working with Javon. More

Exceptional The customer service that I received at John Eagle Acura exceeded all my expectations. The whole process from start to finish was phenomenal. I would The customer service that I received at John Eagle Acura exceeded all my expectations. The whole process from start to finish was phenomenal. I would like to thank Sales Representative Dena Blue and Finance Manager Thom Chau for all of their hard work. Also a special thanks to Sales Manager Bryant Sharp who worked so hard and tirelessly to make this the buying experience of a lifetime. More

Used Car Purchase My mother and I came into the dealership seeking a specific vehicle and the first person we encountered was Mr. Sanchez. He then led us inside the fac My mother and I came into the dealership seeking a specific vehicle and the first person we encountered was Mr. Sanchez. He then led us inside the facility and took care of us from that point on. In the end, everything worked out and we got exactly what we came for. We definitely recommend Mr. Sanchez if you need any type of assistance! More