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John Eagle Acura

Houston, TX

2.1
700 Reviews

16015 Katy Freeway

Houston, TX

77094

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700 Reviews of John Eagle Acura

June 27, 2018

Excellent support JaVon was very knowledgeable about the new car, even though it was only available for a few days being a 2019 model. Appreciated him working to find More

by spiderbb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
JaVon Martin
Jun 28, 2018 -

John Eagle Acura responded

Thank you for note regarding your time with JaVon! We appreciate your business and glad to hear that JaVon was able to share his knowledge with you about the new 2019 model and was also able to find the perfect car for you! Thanks again for the note. We'll see you again when it comes time for service!

June 22, 2018

Pleasant experience I bought a Certified Acura ILX for my wife. JaVon was very helpful and informative, so the buying experience was very positive. I would recommend JaVo More

by Buyer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
TJ Morin, JaVon Martin
Jun 23, 2018 -

John Eagle Acura responded

Congrats on your ILX purchase and thank you for taking the time to let us know about the experience with JaVon! We sure appreciate your business and your feedback and greatly look forward to serving you additionally moving forward. Thanks again!

June 19, 2018

Excellent Customer Service JaVon was great to work with - he was helpful and responsive. Trading in my lease for a new one was easy and quick and the price was great. John Eag More

by allison818
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Thom Chau, JaVon Martin
Jun 20, 2018 -

John Eagle Acura responded

Allison818, thank you for the mention of your experience with JaVon! We are so pleased to hear that he was able to provide a 5-star experience and we look forward to assisting you in the service drive when the time comes! Thanks again and enjoy the new ride! :)

June 16, 2018

Very quick and fast decisions Purchase process made very simple and easy. Price was nicely negotiated and the Management kept my word. Very Aggressive Sales team at John Eagle Acur More

by Pat5689
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
German Fuentes, JaVon Martin, John Eagle Acura
Jun 17, 2018 -

John Eagle Acura responded

Pat5689, thank you for stopping by to leave us feedback regarding your experience with JaVon and German! We're pleased to hear that they were able to assist you. We want you to know we do hear you regarding the hard pull on your credit and want you to know we'll be passing your note along to our management for review. We look forward to serving you again when the opportunity arises. Thanks again and enjoy the rest of your weekend!

June 16, 2018

Great Experience JaVon was a pleasure to work with. He understood my buying style and was very accommodating by respecting my time and working hard to make sure there More

by Kmking
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Thom Chau, German Fuentes, JaVon Martin
Jun 17, 2018 -

John Eagle Acura responded

KmKing,, thank you for taking the time to stop by and share feedback about your experience with JaVon, Thom, and German! We're pleased to hear that they were able to assist you and that JaVon made the process easy for you.! We look forward to seeing you in the service drive when the time comes!. Thanks again and enjoy the rest of your weekend! See you next time.

June 15, 2018

Service Javon did a wonderful job on meeting my expectation and giving me the best customer service. Took time to make sure I would be very happy with my purc More

by Nessa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Thom Chau, JaVon Martin
Jun 17, 2018 -

John Eagle Acura responded

Nessa, thank you for taking the time to stop by and leave us feedback regarding your experience with JaVon and Thom! We're pleased to hear that they were able to assist you and take the time to make sure you were happy! We look forward to serving you again when the opportunity arises. Thanks again and enjoy the rest of your weekend!

May 31, 2018

Awesome LaVon Martin was an excellent salesman. He took such good care of us. I will buy from him again. It was the beat buying experience I have had. More

by Asgilliam
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
JaVon Martin
May 31, 2018 -

John Eagle Acura responded

Asgilliam, thank you for the note and mention of JaVon! We appreciate your feedback and look forward to seeing you in the service drive when the time comes. Have a lovely rest of your week and let us know when we can assist you next.

May 16, 2018

Could not repair Bought a new 2017 Acura MDX. Has a feature called idle engine stop. Engine stops running when you stop at a light/stop sign/ heavy traffic etc. It did More

by Balfy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Eric Younger
May 20, 2018 -

John Eagle Acura responded

Balfy, we're sorry to hear that you had a negative user experience with the stop start feature on your MDX. We want you to know we hear your frustration and we have passed your review along to our management for review and perhaps to be forwarded to Acura corporate to see if there is a larger issue here that you were experiencing with that feature. We do appreciate your feedback and are pleased to hear you found a vehicle you're enjoying. Thanks again.

May 09, 2018

Pleasure to buy here Our sales person JaVon was really nice and helpful with the car and knew everything about all the features. He paid attention to all the details and More

by Johnv22
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Thom Chau, JaVon Martin, John Eagle Acura
May 09, 2018 -

John Eagle Acura responded

Johnv22, thanks for the kind note regarding your recent experience purchasing a car from JaVon! We are so pleased to hear your entire experience was excellent and we look forward to serving you additionally when the opportunity arises. Thank you again for the feedback and we'll see you next time!

May 03, 2018

Returning Customer We bought our first Acura from John Eagle 7 years ago. We had a great experience then and we did not hesitate to come back when it was time to trade i More

by DaleB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dena Blue
May 04, 2018 -

John Eagle Acura responded

DaleB, thank you for your repeat business with us! We greatly appreciate you choosing John Eagle Acura over the years and look forward to serving you additionally for many years into the future. Thanks again and see you next time! Have a lovely weekend.

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