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John Eagle Acura
Houston, TX
700 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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700 Reviews of John Eagle Acura
August 03, 2018
Good service this time. New service specialist very professional. Had some difficulty getting replies from Eric Younger and sales Re MDX spare tire until Mr Reese intercede New service specialist very professional. Had some difficulty getting replies from Eric Younger and sales Re MDX spare tire until Mr Reese interceded Mr Alviar was very helpful once Mr Reese understood my issues. More
by Pfifftex
Employees Worked With
Charles Reese & Jarrett Alviar
August 01, 2018
Very professional I was a little apprehensive about my car repair but Jackie, Art and the rest of the team made it a pleasant experience. A very professional team. I was a little apprehensive about my car repair but Jackie, Art and the rest of the team made it a pleasant experience. A very professional team. More
by D Cook
Employees Worked With
Jackie and Art
August 01, 2018
Excellent In Every Way Working with Javon was like working with a friend. Everyone at the dealership I spoke with was first class but Javon is why we purchased at John Eagl Working with Javon was like working with a friend. Everyone at the dealership I spoke with was first class but Javon is why we purchased at John Eagle. More
by Michael
Employees Worked With
JaVon Martin
July 31, 2018
Fair dealership Ali was our salesman. He is unique in a good way. Very polite individuals from salesperson to finance and everyone in between . Jamar was outstand Ali was our salesman. He is unique in a good way. Very polite individuals from salesperson to finance and everyone in between . Jamar was outstanding in obtaining the interest rate that I asked for, 1.9%, without wasting time back and forth. Very professional individual. More
by Satisfied Customer
Employees Worked With
I think Ali and Jafar are the same., Jamarr Carswell, Jafar Ahmed
July 30, 2018
7 cars and always a great experience!! Great experience. Avery makes the whole experience the best. Always a pleasure to work with him. The process is smooth and seemless. 7 cars later an Great experience. Avery makes the whole experience the best. Always a pleasure to work with him. The process is smooth and seemless. 7 cars later and still happy More
by EricG
Employees Worked With
Elaghe, Avery Barksdale
July 25, 2018
Great service My service advisor, Jackie, made sure I was informed and knew exactly what needed to be done to keep my vehicle in great shape. He also made sure I w My service advisor, Jackie, made sure I was informed and knew exactly what needed to be done to keep my vehicle in great shape. He also made sure I was informed about when my vehicle was ready. The service was quick and completed in a timely manner as always. More
by BGM
Employees Worked With
Jackie York
July 14, 2018
Service Department John Eagle ACURA in Katy is fantastic. Great customer service, communication, and relaxing service waiting area. Can’t wait to see all the renovatio John Eagle ACURA in Katy is fantastic. Great customer service, communication, and relaxing service waiting area. Can’t wait to see all the renovations completed. I highly recommend them! Thank you Scott Sheley! 😀👍 More
by Wendy Woo
Employees Worked With
Scott Sheley
July 06, 2018
Chill experience Our experience at John Eagle Acura was pleasant. Professional “no pressure” tactics used in the process. Large on site inventory was a plus. We purcha Our experience at John Eagle Acura was pleasant. Professional “no pressure” tactics used in the process. Large on site inventory was a plus. We purchased 2 vehicles with the exact specification and colors without having to wait for an order. Staff, Sales, and finance was courteous and professional. Highly recommended dealership for anyone looking for their next Acura. More
by Pmai713
Employees Worked With
Elhadji Torre, JaVon Martin
July 03, 2018
Shady Salesmanship I cannot express how much I would encourage anyone to AVOID this car dealership. I was using an agent to assist me in purchasing a vehicle. He arrange I cannot express how much I would encourage anyone to AVOID this car dealership. I was using an agent to assist me in purchasing a vehicle. He arranged to look at a pre-owned RDX. I had a family member test drive it on a Wednesday, and decided I wanted to purchase it. The sales person who assisted her was nothing but kind and helpful- however, the New Car Sales manager was by far the most unprofessional and disconcerting sales people I have ever dealt with. At the time of test drive, I was told by him that I could put a deposit on the car for them to hold it for me (I'm from out of town). The next day, I spent the entire day trying to get in contact with the New Car sales manager to tell him that I intended to purchase the vehicle and inquire about the deposit. I was consistently sent to voicemail and my calls were never returned, and 3 emails were ignored. Finally, Friday afternoon (two days of trying to get into contact), I was able to speak to him on the phone after calling 3 times in a row. He confirmed that I could make a deposit and said he would put me in contact with the online sales department. I received an email from them but never received a call back. Finally, at 6pm on Friday, I received a call from the New Car Sales manager. He COMPLETELY retracted his previous statements (made by himself and several others) and told me that because "it's the end of the month, I can't take a deposit and hold this car for you." He said he "cannot hold used cars", which was the complete opposite of what he had said before- so he was either being dishonest in the beginning, or being dishonest in that moment. He said he had to "meet sales goals". He told me he would call me on Saturday evening to tell me if the car had or hadn't sold. Much to my un-surprise, I never received a call from him. Finally, I contacted the initially sales person who test drove the car on Monday morning, and he informed me that the car (the car that I was told I could put a deposit on to hold until I could get there on Monday) had sold on Saturday. I am completely disappointed and disgusted at this behavior. This is the epitome of shady car salesmanship, and this dealership and this behavior is the reason why sites like Carvana and Vroom exist- because no one wants to have this intensely negative experience. Every step of the way (besides the pleasant interactions with the actual sales person who gave the test drive) was unpleasant and felt "icky". I am actually happy it worked out this way, because I can't imagine what more dishonesty and shady practices would have come up down the road. Do yourself a favor and do not give this dealership your service. More
by carbuyer1234
Employees Worked With
German Fuentes
June 29, 2018
Extended Service! I bought an Acura from JaVon a while ago and remember how honest and straight forward with me he was. I did not believe that getting the "Luxury Shiel I bought an Acura from JaVon a while ago and remember how honest and straight forward with me he was. I did not believe that getting the "Luxury Shield" that he offered would be worth it. I was wrong. I recently was in a fender bender and lost a key in the process. I called in and JaVon talked me through how to get a new key and my car fixed without cost! I will be sending my friends and family to JaVon who sells used cars as well. John Eagle Acura is a good place to do business. More
by SPeter
Employees Worked With
JaVon Martin, John Eagle Acura
