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John Eagle Acura

Houston, TX

2.2
697 Reviews

16015 Katy Freeway

Houston, TX

77094

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697 Reviews of John Eagle Acura

August 18, 2018

Easy process, great inventory,knowledgeable salesman Easy car buying process, great inventory to choose.,knowledgeable sales staff , comfortable waiting area, clean bathroom. This is my second Acura MDX. More

by Carbuyer
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Seydou Keita; Charles Reese;Jamarr Carswell, John Eagle Acura
Aug 19, 2018 -

John Eagle Acura responded

Thanks for stopping by and sharing had a 5-star experience with us! We greatly appreciate your feedback and look forward to serving you again on your next visit! Thanks again and enjoy the rest of your weekend!

August 17, 2018

Preventive maintenance Service advisor was excellent. Car wash department needs improvement. I know it was complementary but it is part of the service and I wasn’t pleas More

by Sam Rubio
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Sheley
Aug 18, 2018 -

John Eagle Acura responded

Sam, thanks for stopping by and sharing had a positive experience with us! We greatly appreciate your feedback and will pass your note along regarding your sub par wash experience! We appreciate you constructive feedback. Thanks again and enjoy the rest of your weekend!

August 11, 2018

Great service by Jarrett and service department Everyone was friendly, kind and courteous. Glad they have a new coffe machine that offers choices while I sit and wait for car. the seating is comfort More

by Suzan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jarrett
Aug 12, 2018 -

John Eagle Acura responded

Suzan, thank you for the 5-star feedback! We're pleased you had an excellent experience with us and we look forward to extending the same level of service on your next visit. We want you to know we are passing along your note regarding plugs for phones and computers as we agree that is a great idea. Thanks again for your business and your feedback. Enjoy the rest of your weekend.

August 11, 2018

2013 MDX issue at 45mph Took our 2013 MDX for service regarding a hesitation at 45mph. I spoke with Brad and others in the service department. They listened to my concerns an More

by Vgarzajr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jesus Montes, John Eagle Acura
Aug 11, 2018 -

John Eagle Acura responded

Vgarzajr, thanks for the 5-star feedback and mention of Jesus. We appreciate you taking the time to let us know how your experience went with your MDX service. Thanks again and have a lovely weekend. We'll see you next time!

August 11, 2018

Excellent Service! Went above and beyond when I was stranded with a dead battery! Awesome service! Will come back for all my service Beyond expectations The shop More

by Pmurtonen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Younger, Jesus Montes
Aug 11, 2018 -

John Eagle Acura responded

Pmurtonen, thanks for the praise and positive rating and mention of Jesus and Eric! We appreciate you taking the time to let us know how your visit went. Let us know when we can have the pleasure of servicing you next time. Thanks again and have a lovely weekend.

August 10, 2018

Loyal Acura I always have a AWESOME experience when I go in for service. My service advisor BRADLEY BOB is always GREAT. He keeps me informed of what's going on c More

by AJack10
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bradley Bob
Aug 11, 2018 -

John Eagle Acura responded

AJack10, thanks for the 5-star praise and mention of Bradley Bob. We appreciate you taking the time to let us know how your experience went. Thanks again and have a lovely weekend.

August 08, 2018

Comments on good service I was greeted with very friendly people the day I arrived great service. My service was performed in a timely matter. Thanks keep up the great work!! More

by tstubble
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bradley Bob
Aug 08, 2018 -

John Eagle Acura responded

tstubble, thank you for the note regarding your recent visit with Bradley! We appreciate you taking the time to provide feedback and we look forward to the next opportunity to serve you. Thanks again!

August 03, 2018

Good service this time. New service specialist very professional. Had some difficulty getting replies from Eric Younger and sales Re MDX spare tire until Mr Reese intercede More

by Pfifftex
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charles Reese & Jarrett Alviar
Aug 05, 2018 -

John Eagle Acura responded

Pfifftex, we're sorry to hear that you had trouble getting responses from Eric and we want you to know we are going to pass your note along to our management for review. We rely on customer feedback such as yours to address issues, so we thank you for letting us know. We look forward to earning a better rating on your next visit. Thanks again!

August 01, 2018

Very professional I was a little apprehensive about my car repair but Jackie, Art and the rest of the team made it a pleasant experience. A very professional team. More

by D Cook
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jackie and Art
Aug 02, 2018 -

John Eagle Acura responded

D Cook, thank you for the mention of Jackie and the rest of the team that made your experience pleasant! We're pleased to hear our team performed well and we all look forward to serving you additionally next time. Thanks again!

August 01, 2018

Excellent In Every Way Working with Javon was like working with a friend. Everyone at the dealership I spoke with was first class but Javon is why we purchased at John Eagl More

by Michael
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JaVon Martin
Aug 02, 2018 -

John Eagle Acura responded

Michael, thank you for the 5-stars and mention of JaVon! We appreciate your praise and look forward to the next opportunity to serve you. Let us know when we can be of assistance. Thanks again!

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