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John Eagle Acura

Houston, TX

2.2
697 Reviews

16015 Katy Freeway

Houston, TX

77094

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697 Reviews of John Eagle Acura

September 07, 2018

Always treated like VIP I’ve been getting my Acura serviced since I purchased my Acura and Eric Younger has pretty much been my service advisor since I purchased my Acura. Ea More

by norris097
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
TJ Morin, Eric Younger, Jesus Montes, John Eagle Acura
Sep 10, 2018 -

John Eagle Acura responded

Norris097, we appreciate your business and your note! We are pleased to hear that Eric has been able to treat you like a VIP on each visit. We appreciate your feedback and look forward to serving you additionally when the time comes. Thanks again!

September 05, 2018

World class service!! 14 years and counting dealing with John Eagle Acura. Best staff, fair and honest. Highly recommend asking for Jafar for sales, Eric for service and T More

by Dwoods1192
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Thom Chau, Jafar Ahmed, Eric Younger
Sep 06, 2018 -

John Eagle Acura responded

Dwoods1192, thank you for the mention and thank you again for choosing John Eagle Acura for the last 14 years! We can't say how much we appreciate your business and your feedback and how we all look forward to serving you for the next 14 years and beyond! Thanks again and see you next time!

August 28, 2018

2018 Acura RDX Tech Package Great salesmanship, negotiating and customer service. The dealership itself is clean and is packed with amenities. Fully satisfied with vehicle purcha More

by thnguyen0206
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Tran, John Eagle Acura
Aug 29, 2018 -

John Eagle Acura responded

thnguyen0206, we appreciate your positive rating! Thank you for taking the time to stop by and let us know hw we did. Let us know when we can have the pleasure of assisting you next! Thanks again.

August 25, 2018

Not willing to work with insurance. Very expensive labor costs and not willing to work with insurance company at all. Don’t take your car to there and I bought my car from them too. More

by Sumurai83
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jarrett
Aug 27, 2018 -

John Eagle Acura responded

Samurai83, we'd like to learn a bit more about what exactly happened and when so we can address the issues internally. Please reach out to us with a few additional details of your visit to social1@johneagleacura.com. We thank you ahead of time for the additional information. Thanks again.

August 24, 2018

50 k service It is a great experience working with Scott. He is thorough, answers all questions I have and is very knowledgeable of all Acura products. Excellent More

by Markanchondo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Shehy
Aug 27, 2018 -

John Eagle Acura responded

Markanchondo, thank you for the 5-star feedback and mention of Scott! We're pleased to see you had a positive experience with us and we look forward to serving you additionally when the time comes. Thanks again!

August 22, 2018

Oil change and tire rotation I was going to be charged regular pricing ($200 something) for the service as I was told the vehicle was not purchased from this dealership which soun More

by sansarie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Shelley
Aug 23, 2018 -

John Eagle Acura responded

Sansarie, we appreciate your feedback! We will pass your note along to our team for review to see what the issue was with pricing discrepancy. Thank you for being in touch and letting us know. We can't improve without candid customer feedback, so we appreciate it!

August 21, 2018

MDX repair at Acura service center The staff was courteous and took his time to explain the issue with the car. When an issue arose, he was patience with us and escalated the issue to t More

by Rmary
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bradley, Jesus Montes
Aug 22, 2018 -

John Eagle Acura responded

Rmary, thanks for the praise. We're pleased to hear that Jesus was able to asist you in a courteous manner. We will be sure to pass the note along to our management. Thanks again and see you next time!

August 21, 2018

Dead Battey Car was towed to the dealership early afternoon. Battery was replaced and car washed. Got my car back within a few hours! Very pleased with the ser More

by KAG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jesus Montes
Aug 22, 2018 -

John Eagle Acura responded

KAG, thanks for the praise and mention of your recent service. We're pleased to hear that Jesus was able to provide you a 5-star experience. We will be sure to pass the note along to our management. Thanks again and see you next time!

August 20, 2018

Service review I got a good service for my MDX at John Eagle Acura recently. The advisor (Bradley Bob) was very helpful to explain detail service required for my car More

by Lily123456
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bradley Bob, John Eagle Acura
Aug 21, 2018 -

John Eagle Acura responded

Loly123456, thank you for the 5-star feedback! We appreciate your rating and look forward to the next opportunity to serve you. Thanks again!

August 20, 2018

Javon and Thuc were efficient and accommodating I was very pleased with Javon and Thuc's desire to make me a satisfied purchaser, Charles, was also very helpful, especially on the trade in. The reas More

by Randy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Thuc and Charles and a young man in Finance., JaVon Martin
Aug 21, 2018 -

John Eagle Acura responded

Randy, thank you for the mention of your time with JaVon and Thuc. We appreciate your constructive feedback as well. We will be passing your note along to our management for review of your criticisms, but we also want to thank you for your praise. We look forward to the next opportunity to serve you. Thanks again!

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