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John Eagle Acura

Houston, TX

2.2
697 Reviews

16015 Katy Freeway

Houston, TX

77094

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697 Reviews of John Eagle Acura

December 31, 2018

very good experience Service advisor was very helpful in getting me the right service that my car was due for. He explained everything and had a my car ready when he said More

by Rdxjoe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jarrett Alviar
Jan 01, 2019 -

John Eagle Acura responded

Thank you, RDXjoe! We appreciate your 5-stars and look forward to serving you additionally next time. Happy New Year!

December 29, 2018

45k service Always enjoy workin with Scott and the team. No surprise, quick service, always kept up to date and made sure I was comfortable while I waited. More

by Fpwhite
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Shelly
Dec 30, 2018 -

John Eagle Acura responded

Thanks for stopping in to service with, Fpwhite. We appreciate your endorsement of Scott and the overall experience. Thanks again and see you next time.

December 23, 2018

Excellent salesmanship by Mahamane Maiga Excellent and courteous service. We closed the in less than half an hour. Either my offer too good or Acura accepted my offer. I think Acura and Maham More

by Firoz M
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mahamane Maiga, John Eagle Acura
Dec 24, 2018 -

John Eagle Acura responded

Firoz, thanks for the 5-star feedback and mention of excellent service. We greatly appreciate your business and you taking the time to stop by our DealerRater page and let us know how we did. Thanks again and see you next time!

December 18, 2018

New Car Purchase The purchase experience was painless, quick and fair. The dealership does a good job explaining the benefits of the vehicle and their sales associate More

by Thisisnonsense
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Guzman
Dec 19, 2018 -

John Eagle Acura responded

Thanks for the note and feedback mentioning David! We appreciate you taking the time to let us know how we did. Thanks again and see you next time.

December 11, 2018

Good experience as always A good service experience for the 30K miles service. All the required stuff was well explained and car was ready at promised time. Service reception a More

by Siddarth
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jarrett
Dec 13, 2018 -

John Eagle Acura responded

Thanks, Siddarth! We're pleased to see you had an excellent experience with us for your 30k checkup. We look forward to serving you additionally next time!

December 11, 2018

Best Service Mr Martin was patient with my wife as she looked for options for another suv. He listened to our needs and suggested an option that we had not thought More

by AMDX
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
TJ Morin, JaVon Martin
Dec 13, 2018 -

John Eagle Acura responded

Thank you, AMDX! We're pleased to see your wife had an excellent experience working with JaVon. We look forward to serving you additionally next time and will be sure to pass the note alone. Thanks again.

December 04, 2018

Fabulous experience JaVon is wonderful to work with, putting customer experience first!!! He is very knowledgeable and professional, and I hope to work with him agai More

by Margsrethurn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jarrett, Thom Chau, JaVon Martin
Dec 04, 2018 -

John Eagle Acura responded

Margsrethurn, we appreciate your feedback regarding your experience with JaVon! Thank you for taking the time to leave us a note. See you next time!

December 03, 2018

Listen to customer My salesperson was great. However, I specifically asked multiple times not to run my credit as I was already approved through my credit union (one in More

by TLX-Chic
Recommend Dealer
No
Employees Worked With
Mike
Dec 04, 2018 -

John Eagle Acura responded

TLX-Chic, we apologize that our finance team pulled your credit when asked not to. We're passing your note and feedback along to our managers for review. We do appreciate your business and you letting us know. Thank you.

December 03, 2018

Outstanding customer service and repairs. Eric Younger has been handling my service business for years. He has always been very professional representing John Eagle Acura but he also has grea More

by Chester2008
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Younger, John Eagle Acura
Dec 04, 2018 -

John Eagle Acura responded

Chester, we appreciate the praise of your experience with Eric! Thank you for the kind note and mention and let us know when we may be able to assist you next. Thanks again!

November 28, 2018

Good service Just replacing the battery under warranty . Every thing went smoothly and very fast without any problem. I am very happy that there was not any charge More

by Donguyen01
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jesus Montes
Nov 29, 2018 -

John Eagle Acura responded

Donguyen01, thanks for sharing feedback regarding your recent service! We're pleased to hear that everything went smoothly and we look forward to the next opportunity to assist you. Thanks again!

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