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John Eagle Acura

Houston, TX

2.1
700 Reviews

16015 Katy Freeway

Houston, TX

77094

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700 Reviews of John Eagle Acura

February 20, 2019

Great experience Javon and the whole team at John Eagle Acura are wonderful. Really took care of us and so happy with my new RDX. From the time we walked in the door, More

by karendesigns
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bradley Bob, JaVon Martin
Feb 20, 2019 -

John Eagle Acura responded

Karendesigns, thank you for noting your experience purchasing a new RDX! Congrats on the new ride and thank you for sharing feedback regarding your experience with JaVon! Thanks again and see you next time.

February 20, 2019

Fantastic Everyone was very helpful and friendly we walked left very happy satisfied costumers. I definitely recommend them to everyone we got exactly what we w More

by Athalia2016
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
German Fuentes, Keivan Esfandiari, Jafar Ahmed, Eric Younger, Rick Canales, Jesus Montes, Grace Hadlock, JaVon Martin, Dena Blue, John Eagle Acura
Feb 21, 2019 -

John Eagle Acura responded

Athalia2016, thank you for the positive praise and tag of many members of our team! We greatly appreciate your note and feedback and look forward to assisting you in service when the time comes. Thanks again!

February 19, 2019

3rd time buyer at John Eagle Working with JaVon on my 3rd Acura from John Eagle was a great experience. JaVon is very knowledgable about the various models and was able to help m More

by Fan of Acura
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Younger, JaVon Martin
Feb 20, 2019 -

John Eagle Acura responded

Thank you for purchasing your third vehicle from us! We greatly appreciate your rating and mention of JaVon! Thank you for taking the time to share feedback regarding your experience and let us know when we may assist you next! Thanks again.

February 13, 2019

Buyer beware I wish I could say something positive about this dealer but I can’t. The only good thing was a salesman that is no longer working there. Our issue More

by Nolanrobi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Eric Younger
Feb 17, 2019 -

John Eagle Acura responded

Nolan, we appreciate your feedback regarding your recent service and sorry to hear there was a mis-understanding in how the free oil change program works. We're passing your note along to our senior management for review and appreciate you providing transparency to your frustrations as we rely on customer feedback to improve our process.

Feb 17, 2019 -

Nolanrobi responded

Please explain what the misunderstanding was. The fact that you will only provide oil changes if I pay for a service that isn’t needed or you simply don’t honor your word. My car indicates that it only needs service A which is only an oil change.

February 11, 2019

Great service Javon and Seydo made the process fast and easy. Definitely made the leasing process less stressful than previous times when buying and leasing a car. More

by Sarah27
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Seydo, JaVon Martin
Feb 12, 2019 -

John Eagle Acura responded

Sarah27, thanks for sharing feedback regarding your recent leasing experience! We're pleased to hear that JaVon and Seydo made the experience easy! Thanks again and see you next time.

February 11, 2019

Great service dept Eric Spencer runs a solid service group. Everyone was courteous & car ready as promised for price quoted. Also washed and vacuumed inside as promised More

by Acuraguyx2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Spencer& Bradley ???
Feb 12, 2019 -

John Eagle Acura responded

Acuraguyx2, thank you for noting your experiences with Eric! We appreciate your note and mention and look forward to serving you additionally when the time comes. Thanks again!

February 06, 2019

Excellent and thorough Jackie did an excellent job. He thoroughly reviewed the necessary work. He described all.options available to me. He made sure I knew of any potential More

by Harveybob
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
JaVon Martin
Feb 07, 2019 -

John Eagle Acura responded

Harveybob, thanks for the note and mention of working with JaVon! We greatly appreciate your feedback and look forward to the next opportunity to assist you! Thanks again.

February 04, 2019

Great Service Experience Brought car in for routine maintenance and some warranty service. I was provided a loaner car. They diagnosed and ordered parts for the issues. Car wa More

by whpham
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jarrett Alvair
Feb 05, 2019 -

John Eagle Acura responded

Whpham, thank you for servicing with us and taking the time to note the experience. We greatly appreciate your feedback and look forward to the next opportunity to assist you. Thanks again!

February 01, 2019

A successful experience We were able to discuss data, options and pricing to arrive at a fair deal for all. JaVon worked hard to get the particular MDX we wanted. I was pleas More

by Tiger75
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Thom Chau, Eric Younger, JaVon Martin
Feb 02, 2019 -

John Eagle Acura responded

Tiger75, thank you for stopping by to leave us positive feedback mentioning your time with JaVon! We're pleased to see your experience was 5-star and we appreciate you taking the time let us know. Thanks again and see you next time!

January 29, 2019

Excellent service at John Eagle Acura I had a great experience working with Service Consultant Scott Sheley. He was amazingly professional, talented, knowledgeable about his business and a More

by Jean
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Sheley, Jesus Montes
Jan 30, 2019 -

John Eagle Acura responded

Thank you, Jean! We greatly appreciate you stopping by to leave us 5-stars and mention your experience with Scott! We're pleased to hear that he was funny and made the experience easy. See you next time! Thanks again.

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