John Eagle Acura

Buyer beware I wish I could say something positive about this dealer but I can’t. The only good thing was a salesman that is no longer working there. Our issue I wish I could say something positive about this dealer but I can’t. The only good thing was a salesman that is no longer working there. Our issues started with the service department when there was a rattle that would not go away. We took it in for them to diagnose. They claimed they could not duplicate it. When we picked it up it was still there and is to this day. Maybe they were too lazy to fix it. Our second problem happened when we took the SUV in for its first service. With 7,000 miles they tried to sell us a $230 inspection and an oil change. We asked why they charged for the service when it was supposed to be free and the answer was “You have to do all required maintenance for us to cover the oil change”. The service Acura required in their own manual was JUST an oil change. When I asked what the other items are I was told they would clean and adjust the brakes, tighten the loose suspension that may not have been torqued at the factory and clean off the air filters. How reassuring. I wonder how many people are taken advantage of daily by this unnecessary service? Buyer beware. I will never set foot in this dealer again. More

Great service Javon and Seydo made the process fast and easy. Definitely made the leasing process less stressful than previous times when buying and leasing a car. Javon and Seydo made the process fast and easy. Definitely made the leasing process less stressful than previous times when buying and leasing a car. More

Great service dept Eric Spencer runs a solid service group. Everyone was courteous & car ready as promised for price quoted. Also washed and vacuumed inside as promised Eric Spencer runs a solid service group. Everyone was courteous & car ready as promised for price quoted. Also washed and vacuumed inside as promised. Thanks More

Excellent and thorough Jackie did an excellent job. He thoroughly reviewed the necessary work. He described all.options available to me. He made sure I knew of any potential Jackie did an excellent job. He thoroughly reviewed the necessary work. He described all.options available to me. He made sure I knew of any potential issues requiring maintenance. More

Great Service Experience Brought car in for routine maintenance and some warranty service. I was provided a loaner car. They diagnosed and ordered parts for the issues. Car wa Brought car in for routine maintenance and some warranty service. I was provided a loaner car. They diagnosed and ordered parts for the issues. Car was repaired and returned clean the next day. More

A successful experience We were able to discuss data, options and pricing to arrive at a fair deal for all. JaVon worked hard to get the particular MDX we wanted. I was pleas We were able to discuss data, options and pricing to arrive at a fair deal for all. JaVon worked hard to get the particular MDX we wanted. I was pleased we were able to complete the deal in a few hours. The dealership is comfortable and easy to access. We look forward to working with Eric Younger for all our service needs. He is always professional and explains all services. More

Excellent service at John Eagle Acura I had a great experience working with Service Consultant Scott Sheley. He was amazingly professional, talented, knowledgeable about his business and a I had a great experience working with Service Consultant Scott Sheley. He was amazingly professional, talented, knowledgeable about his business and attentive to me. He was very communicative and went out of his way to answer a few questions I had about the service. Plus he was funny, always a bonus with me! I recommend working with him at John Eagle Acura. Thanks! Jean More

Excellent Everyone was very friendly. Mahamane and Khera couldn’t of been anymore helpful in every way! I would definitely recommend you go and ask for them. Everyone was very friendly. Mahamane and Khera couldn’t of been anymore helpful in every way! I would definitely recommend you go and ask for them. More

Error in Final Docs Finalized the deal at John Eagle Acura with Mike Tran, the salesman and German Fuentes, general manager. Agreement was to provide a discount on the ac Finalized the deal at John Eagle Acura with Mike Tran, the salesman and German Fuentes, general manager. Agreement was to provide a discount on the accessories but the discount was left off final documents. Both of these guys lied and told me that was not the agreement and refused to refund me the difference. Then some guy names Val who ran the dealership called to tell me that the discount was included in the sale price- what a bunch of liars. Go see an honest saleman like Jennifer Gipson at Gillman Acura More

Excellent experience Since we arrived in Houston it is the third time we have an Acura vehicle. The vehicles are really excellent concerning features, performance, etc. Bu Since we arrived in Houston it is the third time we have an Acura vehicle. The vehicles are really excellent concerning features, performance, etc. Bur this time we had the opportunity to know JaVon. He is one of the best attendants we had the opportunity to meet. He is nice, attentive, and answered all out questions and doubts. Actually, we almost have no doubts since he was able to explain all the new features of the new vehicle beforehand. He also speed up all the financing process that usually takes time. People like him makes things pretty much easier. Besides that he is extremely polite. More