John Eagle Acura

Details lacking Finance department put the wrong vin number on my documentation. Fortunately the client (me) caught this even before I took possession of the car. Th Finance department put the wrong vin number on my documentation. Fortunately the client (me) caught this even before I took possession of the car. They did a nice job of putting on the window film. They failed to fill the car with gas as promised. Upon inspection of the vehicle, I found the trunk interior to be wet from the power washing they did. Had them go and dry it out. They had to go and hunt down the second key and manual why I waited. They had 2 days to prep this car. Why was none of this done before I arrived at the dealership? More

Fast easy and good service Working with Thuc Vu was easy and very pleasant. I highly recommend anyone looking for a car to use him. Thanks Thuc, I love my new Acura RDX! Working with Thuc Vu was easy and very pleasant. I highly recommend anyone looking for a car to use him. Thanks Thuc, I love my new Acura RDX! More

Service Department Just had my Acura serviced. Excellent Serice as always. I use Jackie York. He is very responsive always. He keeps me up to date on the status of my ve Just had my Acura serviced. Excellent Serice as always. I use Jackie York. He is very responsive always. He keeps me up to date on the status of my vehicle. I like the new text feature on the device updates too. More

Class A. Customer Service! I went into John Eagle Acura to purchase a Vehicle. The entire experience was phenomenal. Seydou the Salesman and Edgar the finance Manager handled th I went into John Eagle Acura to purchase a Vehicle. The entire experience was phenomenal. Seydou the Salesman and Edgar the finance Manager handled the entire experience exceptional. I will be a lifetime customer and refer my friends and family to John Eagle Acura. More

Poor Service and no accountability The initial car buying was very predictable with the tactics used. I bought a new car that had around 5000 miles on the car. What I give them this ra The initial car buying was very predictable with the tactics used. I bought a new car that had around 5000 miles on the car. What I give them this rating for is when I bought the car I was told they would come and pick me up so I could purchase the car. I told Ali that I could not pick up the car on this particular day and he offered me a coupon on Lyft which turned out be a discount. I told Ali that I needed a ride or they would have to wait until Monday. Ali offered me a ride so I agreed but my time was limited. I live up north so I agreed to meet them at a location that was about half way (my wife dropped me off on her way to her appointment). Ali said he would meet me at a particular time. He arrived over 2 1/2 hours after the time that was agreed upon. Obviously I was very upset about the excuses and lies I was told why he was late. When I arrived at the car dealer I was very upset and spoke to Jamaar. His response was a shoulder shrug and I am sorry. I was pressed for time and I needed to get to work so I did not follow up at that time. I followed up with German who was going to look into this situation. I was told German would call me back but never did. I followed up with a phone call to the store manager who told me he would take care of me if I needed anything but was not willing to do anything about the situation. I have bought several cars in my lifetime and I would have to say this is my worst experience buying a car. If there was a silver lining in this experience I would have to say that Rita was extremely helpful resolving a plate issue. I wish the other staff that I dealt with at John Eagle were more like Rita. She went above and beyond assisting me with the plate issue. More

Stress free car buying Keivan was a pleasure to work with throughout the entire process. German was upfront & honest which kept it stress-free. Edgar was thorough in ensurin Keivan was a pleasure to work with throughout the entire process. German was upfront & honest which kept it stress-free. Edgar was thorough in ensuring we had answers to all of our questions before completing our purchase. Overall a great experience! More

Warranty work Scott Shelly did an amazing job! Thorough, great communication and got us in last minute. Above and beyond. This is why I buy Acura ! Scott was aweso Scott Shelly did an amazing job! Thorough, great communication and got us in last minute. Above and beyond. This is why I buy Acura ! Scott was awesome More

Standard Maintenance I would highly recommend this dealership for service. Jarrett was my advisor and he did an excellent job explaining what needed to be done and the co I would highly recommend this dealership for service. Jarrett was my advisor and he did an excellent job explaining what needed to be done and the cost. I mainly go to this dealership because of him. More

Responsive Professional in the way the serve their clients. An overall positive experience. All the staff stayed late to finish the deal. I would recommend John Professional in the way the serve their clients. An overall positive experience. All the staff stayed late to finish the deal. I would recommend John Eagle Acura. You will get a fair deal if you come armed with some knowledge of what you want and want you want to settle for. More

Yukon Abba did a fantastic job selling me a vehicle I’ve been shopping for a long time at a very competitive price. I will gladly suggest this dealership an Abba did a fantastic job selling me a vehicle I’ve been shopping for a long time at a very competitive price. I will gladly suggest this dealership and his sales services to my friends and family. More