John Eagle Acura

Non trustworthy No ethics non trust worthy business - agreed upon a price for lease and got it written on offer letter, after signing all the required paper work was No ethics non trust worthy business - agreed upon a price for lease and got it written on offer letter, after signing all the required paper work was told that the price is now increased by $1000 more, when asked why, was told things changed, and that i can leave the store right away. I was shocked, after a few minutes when i agreed to budge and give in the extra $1000, they now increased it by $2000…….just unbelievable, in a matter of 15mins they increased the price by $2000 from what we agreed on and got it on paper early in the day.....upon asking the manager about what was going on….he revealed that they were selling it to some other dealer at a better price then what was promised to me earlier..…he said there is nothing unethical about it, and its just business…….that sums up what they stand for - purely Business no Ethics. So do not believe in the offers or agreements they promise you until you take the vehicle……they wasted my whole day making me to fill up papers, pulled credit reports of mine and my wife while they are working behind with online customers…very very frustrating. No Ethics. Shameful. Should be reported to BBB. More

Very pleasant working with Juan It was nice to get in and out so quickly! There was never a time that took over the normal expectancies while waiting for one step to another in the It was nice to get in and out so quickly! There was never a time that took over the normal expectancies while waiting for one step to another in the buying process. More

excellent experience my salesperson, Thuc Vu, truly made my car buying experience so easy.. I highly reccomend them and will continue to buy from them in the future. my salesperson, Thuc Vu, truly made my car buying experience so easy.. I highly reccomend them and will continue to buy from them in the future. More

Service The rep was great and service seems to have been completed well. Since required 25 words, not sure if I want to complete this survey. I usually ignore The rep was great and service seems to have been completed well. Since required 25 words, not sure if I want to complete this survey. I usually ignore surveys because they r a waste of my time. Will prob be last survey I complete for going Iin for a service. More

Great service This was one of the best service experiences that I received in my life. Everyone did a fantastic job and we got through the sale quickly. This was one of the best service experiences that I received in my life. Everyone did a fantastic job and we got through the sale quickly. More

Always Great Service I have purchased vehicles from them. When it’s time for service they take care of you. Always going beyond to help and make sure your vehicle is maint I have purchased vehicles from them. When it’s time for service they take care of you. Always going beyond to help and make sure your vehicle is maintained. Friendly and always greeted with a smile. More

Excellent customer service Everyone at John Eagle displays great customer service. My service advisor Eric Younger is throughout in his service. Kept me informed on the progres Everyone at John Eagle displays great customer service. My service advisor Eric Younger is throughout in his service. Kept me informed on the progress of automotive service. He is very professional and has a sense of humor that made me felt at ease. An other aspect of his great customer service, he reviewed my automobile status report step by step : the multi-point inspection form .Thanks Eric. More

Really took care of me! The service folks really took care of me—generously provided new loaner for the weekend—didn’t sweat the reasonable use of the vehicle—and performed s The service folks really took care of me—generously provided new loaner for the weekend—didn’t sweat the reasonable use of the vehicle—and performed substantial repairs professionally. Moreover, they discounted several charges and did an outstanding job detailing the vehicle. I give a strong “10”/5 stars to John eagle and my service guy, Khanh Vu....he is the man! More

Not a good experience Let me start by saying that I have been singing John Eagle Acura's praises for years! I owned an MDX several years ago and had the best experience wit Let me start by saying that I have been singing John Eagle Acura's praises for years! I owned an MDX several years ago and had the best experience with this dealership. When it came time to buy a new (used) car I was over the moon happy to find one here at John Eagle that I liked. There were other vehicles closer to home that I was interested in, but since they were at smaller "mom & pop" type dealerships I decided to make the drive out to John Eagle, and purchase the MDX there. The day I test drove the vehicle I noticed a crack in the windshield, the star kind. I asked my salesperson "Yaya" if that's something they would take care of if I purchased the vehicle and she said yes of course....she went so far as to say that they would do a full detail before I took the vehicle, and make a service appointment for me to come back and get the windshield taken care of and some of the scratches buffed out. I was slightly annoyed when I texted Yaya later about setting that up, and she informed me that they would not do it after all. That's not what ruined John Eagle Acura for me though. It has been 10 days since I bought my MDX. The vehicle completely stalled out on me last night. I took the battery to the auto parts store to have it tested and it was fine. They charged it up and I took it home and put it in the MDX, drove it to the auto parts store and had them test the alternator. FAILED. MY VEHICLE THAT I'VE HAD FOR 10 DAYS NEEDS A NEW ALTERNATOR :(:( Of course I called John Eagle right away, hoping that they would be able to take care of it, considering again I've only had it for 10 days. The used car sales manager that I spoke to, TJ I believe, informed me that there is nothing they could (WOULD) do. I'm out of luck. Here I am, 5 months pregnant, in the heat of Houston summer, with no vehicle. I really expected more from this dealership. I understand that I purchased a used vehicle, but I also made a conscious choice to purchase the vehicle from what I thought was a respectable dealership. Lesson learned. Next time I may go to that mom & pop shop, where PEOPLE still matter. More