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John Eagle Acura

Houston, TX

2.1
701 Reviews

16015 Katy Freeway

Houston, TX

77094

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701 Reviews of John Eagle Acura

August 23, 2019

Great service I’ve been a loyal customer of John Eagle Acura service for almost 10 years. They provide excellent service and are willing to work with you when deci More

by mm001
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Khanh
Aug 24, 2019 -

John Eagle Acura responded

Thank you, MM001! We appreciate your 10 years of business and 5-star praise! We look forward to serving you on your future visits. Best wishes!

August 21, 2019

Fantastic experience at John Eagle Chris Falquez made the car buying experience peaceful, productive, and low pressure. He is a man of integrity with a long term approach to customer re More

by dcmarquez
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Falquez, Thom Chau
Aug 22, 2019 -

John Eagle Acura responded

DCMarquez, thank you for taking a moment to share praise regarding your experience with Thom! Let us know when we may assist you next! Best wishes!

August 19, 2019

Good experience Very polite and professional. Keep me updated on progress of my repair. Mistake made on original quote and they honored the price despite providing a More

by Gina
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Khahn
Aug 19, 2019 -

John Eagle Acura responded

Gina, thank you for the kind mention of a polite and professional experience. We greatly appreciate your note and mention of Khahn! Thanks for sharing praise. See you next time. Thanks again.

August 17, 2019

Pleased return customer This new MDX is my 2nd John Eagle Acura vehicle. We appreciate the professionalism and honesty of this dealership. Ali, our salesmen was willing to wo More

by Rowdy04112013
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ali Shahid salesmen, Edgar Lopez Finance , Eric Younger
Aug 18, 2019 -

John Eagle Acura responded

Rowdy04112013, thank you for shopping with us for your second Acura! We hope you are enjoying your MDX and appreciate you noting Ali, Edgar and Eric! Thank you for sharing feedback. Let us know when we may assist you next. Best wishes!

August 14, 2019

Non trustworthy No ethics non trust worthy business - agreed upon a price for lease and got it written on offer letter, after signing all the required paper work was More

by Customer
Recommend Dealer
No
Employees Worked With
Juan/LeonTes
Aug 18, 2019 -

John Eagle Acura responded

We apologize that your experience with us in sales left more to be desired. We'd like to invite you to send us additional details including who you worked with so that we may look into the issues you describe and see what can be done to make it right. You may reach us additionally at social1@JohnEagleAcura.com. Thank you for letting us know and talk soon. Best wishes!

August 13, 2019

Very pleasant working with Juan It was nice to get in and out so quickly! There was never a time that took over the normal expectancies while waiting for one step to another in the More

by Elizabeth H.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Juan Island
Aug 13, 2019 -

John Eagle Acura responded

Elizabeth, thanks for the mention of quick service with Juan! We appreciate your endorsement and look forward to the next opportunity to serve you! Thanks again!

August 12, 2019

excellent experience my salesperson, Thuc Vu, truly made my car buying experience so easy.. I highly reccomend them and will continue to buy from them in the future. More

by dlstew2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Thom Chau
Aug 13, 2019 -

John Eagle Acura responded

Thank you for the kind mention of working with Thuc! We appreciate your endorsement and look forward to your next visit! Best wishes!

August 09, 2019

Service The rep was great and service seems to have been completed well. Since required 25 words, not sure if I want to complete this survey. I usually ignore More

by Just me
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Younger
Aug 10, 2019 -

John Eagle Acura responded

Thank you for sharing 5-star praise with us and mention of working with Eric! We greatly appreciate your endorsement and look forward to serving you additionally next time! Best wishes!

July 27, 2019

Great service This was one of the best service experiences that I received in my life. Everyone did a fantastic job and we got through the sale quickly. More

by Carguy2019
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Eagle Acura
Jul 28, 2019 -

John Eagle Acura responded

Carguy2019, thank you for the kind words and mention of one of the bests experiences you've had! We greatly appreciate your note and look forward to your next visit. Best wishes!

July 24, 2019

Always Great Service I have purchased vehicles from them. When it’s time for service they take care of you. Always going beyond to help and make sure your vehicle is maint More

by Sheika
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jackie York
Jul 24, 2019 -

John Eagle Acura responded

Sheika, thank you for the kind note and mention of Praise regarding working with Jackie! We greatly appreciate your feedback and look forward to serving you additionally when the time comes! Best wishes!

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