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John Eagle Acura

Houston, TX

2.1
700 Reviews

16015 Katy Freeway

Houston, TX

77094

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700 Reviews of John Eagle Acura

February 14, 2020

I was in and out in a reasonable time. Personnel is knowledgeable and the facility is always clean and the waiting area is very comfortable. More

by xog720
Recommend Dealer
Yes
Employees Worked With
Bradley, who was my service advisor this time was very nice. Easy to work with.
Feb 15, 2020 -

John Eagle Acura responded

xog720, thanks for your mention of timely service with Bradley. We're pleased to hear you were comfortable in the waiting area and we look forward to serving you additionally next time! Thanks again.

February 13, 2020

Service to my TSX Acura was completed Quickly in excellent form and Jarret took care of my business as a professional diligent and kind. Thanks More

by Julio
Recommend Dealer
Yes
Employees Worked With
Jarrett 5 stars
Feb 15, 2020 -

John Eagle Acura responded

Thanks for your praise, Julio! We appreciate your endorsement of Jarrett and look forward to serving you next time!

February 13, 2020

First not on FB nor have a google acct need something better. The automated add service did not work but jarret took care of it More

by MT56
Recommend Dealer
Yes
Employees Worked With
Jarret Alviar
Feb 13, 2020 -

John Eagle Acura responded

MT56, we appreciate your constructive praise and pleased to hear that Jarret got you taken care of. See you next time. Best wishes!

February 13, 2020

Awesomely humane customer service, sorry forgot the name of the service technician and the persons who assisted me at check in and checkout. Thank you More

by HT
Recommend Dealer
Yes
Employees Worked With
Ms. English and CD, Jesus Montes, John Eagle Acura
Feb 13, 2020 -

John Eagle Acura responded

HT, we appreciate your 5-stars and are beyond pleased to hear that your experience with Jesus and other staff members was excellent. See you next time. Best wishes!

February 11, 2020

Top class service. Customer service and focus here is outstanding. Very clean facility too. Friendly staff. The dealership makes you feel at home and comfortable. More

by Kaycee
Recommend Dealer
Yes
Employees Worked With
Veleda
Feb 11, 2020 -

John Eagle Acura responded

Kaycee, thank you for your endorsement and mention of working with Veleda! We are pleased to hear you felt at home and comfortable during your visit. Thanks again and see you next time!

February 11, 2020

CD was very kind and helped me answer all my questions I had. I also didn’t wait that long for my car to be fixed. More

by Brenda.nguyen
Recommend Dealer
Yes
Employees Worked With
CD
Feb 12, 2020 -

John Eagle Acura responded

Brenda.nguyen, thank you for your praise and tag of working with CD. Thank you for your endorsement. See you next time. Thanks again!

February 10, 2020

The service staff was courteous friendly and helpful from check in to check out. The work was efficiently completed and the car was nicely cleaned inside and out. More

by Shemaxcy
Recommend Dealer
Yes
Employees Worked With
Ken Reese, John Eagle Acura
Feb 10, 2020 -

John Eagle Acura responded

Shemaxcy, thank you for sharing 5-stars with us and tagging Ken Reese! We greatly appreciate your endorsement and look forward to earning the fifth star on your next visit. Best wishes!

February 05, 2020

Good experience with well trained representatives. Very well organized procedures taking minimum time to complete, and even delivered vehicle to my home. Ali took very good care of us. Thank you. More

by leotamarie
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ali
Feb 06, 2020 -

John Eagle Acura responded

Leotamarie, thank you for your mention of working with Ali on your new vehicle. We appreciate your business and your feedback. Best wishes!

February 05, 2020

Very busy all the timeMaybe that’s why they don’t pay Very busy all the time Maybe that’s why they don’t pay full attention . I was not satisfied with the experience. Follow up needed. More

by onedentist
Recommend Dealer
No
Employees Worked With
Eric Spenser
Feb 05, 2020 -

John Eagle Acura responded

I am sorry to hear about your experience. Please contact me at mbaklashev@johneagleacura.com.

February 04, 2020

I always get great service from Jarrett at John Eagle. He is always courteous, friendly and knowledgeable. He is a big reason I still take my car there after the warranty expired. More

by D
Recommend Dealer
Yes
Employees Worked With
Jarrett Alviar
Feb 04, 2020 -

John Eagle Acura responded

D, thanks for your kind mention of working with Jarrett! We appreciate your feedback and look forward to serving you additionally next time. Thanks again! Best wishes.

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