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Jim Norton Ford

Broken Arrow, OK

4.5
243 Reviews

1101 W SW Expy Dr,

Broken Arrow, OK

74012

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243 Reviews of Jim Norton Ford

July 01, 2024

Jim Norton Ford has always been my first choice for new cars and service. Jon Lane, The Mustang Guy, is like a friend to me. More

by bbrewerwsi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Lane
June 30, 2024

Went in for a transmission flush but was told that it had too many miles(130,000) for a flush so they just drained and filled. Can’t get all of the old fluid out that way. They were courteous and professio More

by LEEVERMILLION
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember
June 30, 2024

This new Ford Dealership is amazing. They gave me a fair, no hassle price on my new truck. A fair, no hassle deal on my old truck. They went above and beyond to deliver the new truck More

by SWHELM
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Koby Phipps, Austin & Curtis
June 29, 2024

Great service from Lani. She was professional and helpful. Much appreciated. They got the job done. More

by STEMCELLDOCTOR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lani
December 13, 2023

Waited six weeks for a title on my vehicle. Claimed they couldn't obtain lien release on previous loan. Magically had title in hand when I said I'd be making a complaint with the Used Car Com More

by BMWLady
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Ryan Matthews, Angelica,
September 12, 2023

Extremely hard to work with and don't care about their customers. I paid $7,000 over sticker for a vehicle there and bought the extended warranty, only to have them charge me $160 an hour for service tha More

by BiggestFordFan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chance, Chance's Manager
August 03, 2023

Took my truck in to get fixed. 37,000 miles on an F150 . Electrical issues. Misfire, timing sensor alerts, motor control faults, oil pressure warning for a brief second while drivi More

by Bruce V
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Curtis
February 13, 2023

Just traded in and purchased a vehicle from Matthews Ford this weekend. I've traded in and purchased over 10 vehicles in the last 15 years and this was a top 2 experience. Our salesman, Devonce, went above a More

by Jonsexton522
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Devonce Lennix
October 19, 2022

Don't recommend either dealerships. I have called and have asked to speak with the owner of the dealerships and I always get the GMs of the dealerships, which have helped me in no way b More

by Meg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Craig
September 28, 2022

Matthews Ford of Pryor, OK was absolutely RIDICULOUS. Absolutely NO professionalism, i got lied to and scammed. I hope people see this review so they don’t go to the Pryor location!!! They are trying to More

by samingoins23
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Zack Castle and Kevin Easter
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