Jim Norton Ford

Scott was super helpful and kind. He told us how the process would work which gave us peace. He told us how the process would work which gave us peace. More

Jim Norton Ford has always been my first choice for new cars and service. Jon Lane, The Mustang Guy, is like a friend to me. cars and service. Jon Lane, The Mustang Guy, is like a friend to me. More

Went in for a transmission flush but was told that it had too many miles(130,000) for a flush so they just drained and filled. Can’t get all of the old fluid out that way. They were courteous and professio too many miles(130,000) for a flush so they just drained and filled. Can’t get all of the old fluid out that way. They were courteous and professional but I would rather had a flush. More

This new Ford Dealership is amazing. They gave me a fair, no hassle price on my new truck. A fair, no hassle deal on my old truck. They went above and beyond to deliver the new truck They gave me a fair, no hassle price on my new truck. A fair, no hassle deal on my old truck. They went above and beyond to deliver the new truck with all options and addons that I requested. Koby Phipps really had curve xxxxx thrown at him from changing my order, to dealing with installed after delivery options, and hit hit every curve ball solid! Financing was great and Austin gave me everything I needed. He made it painless, affordable without signing my life away, and I walked away with a great experience and a dream truck! I even had an appointment with service for a seat rattle, that Jim Norton Service said i should not have to deal with on a new truck. They were more than willing to jump through hoops to make it right. However, the seat mysteriously fixed itself after my wife road in it, The point is, it makes me feel good, to know I have chosen to partner with Jim Norton Ford. More

Great service from Lani. She was professional and helpful. Much appreciated. They got the job done. She was professional and helpful. Much appreciated. They got the job done. More

Waited six weeks for a title on my vehicle. Claimed they couldn't obtain lien release on previous loan. Magically had title in hand when I said I'd be making a complaint with the Used Car Com Claimed they couldn't obtain lien release on previous loan. Magically had title in hand when I said I'd be making a complaint with the Used Car Commission. More

Extremely hard to work with and don't care about their customers. I paid $7,000 over sticker for a vehicle there and bought the extended warranty, only to have them charge me $160 an hour for service tha customers. I paid $7,000 over sticker for a vehicle there and bought the extended warranty, only to have them charge me $160 an hour for service that should have been covered by that extended warranty! Rude Service Managers and hung up on me when I tried to talk to them about my concerns before I got really irritated! DO NOT go there for service! You've been warned! More

Took my truck in to get fixed. 37,000 miles on an F150 . Electrical issues. Misfire, timing sensor alerts, motor control faults, oil pressure warning for a brief second while drivi 37,000 miles on an F150 . Electrical issues. Misfire, timing sensor alerts, motor control faults, oil pressure warning for a brief second while driving. Checked oil. 9/10th Full on dipstick. Issue kept happening, so I kept checking. (Fault info provided by Ford Pass app and my own scanner as well as dash alerts) Made appointment with Mathews Ford two weeks in advance. About 10am I get a call from Curtis the service advisor that the oil was low? Said if I change the oil it would fix the problem. Being that I was a few 100 miles before needing an oil change I agreed. Didn't hear from him until the next day when I called him (3pm) and he told me the oil changed fixed the problem and they had to reprogram computer. Had to reprogram computer?, I thought. Wasn't the oil change the problem he said would fix it? At this point I knew they got me for an oil change that I didn't really want done with them. Normally takes an hour and half or more and it's too pricey. The next day I call and he says my trucks not done yet and he would call me tomorrow when it is done. The next day I get a call telling me that it's ready and Around 3pm I go in to get my truck thinking I'm just going to have to pay for an oil change. Nope it's $265, with my extended warranty Plus plan... so he claims it doesn't cover diagnostic fees. But when they sold me the extended warranty I was told I would pay Zero dollars if I took my truck to them, or $100 if I took it to another Ford dealership. Service advisor didn't advised me of this "new" diagnostic fee or changes in the policy before hand. So not only did they get me on this fee, they got me on the oil change that a reprogrammed computer fixed. Service advisor even changed the paperwork to say No oil in truck but nothing mentioned about reprogramming computer. And if it truly was out of oil, (which it wasn't) ,where did it go and why didn't they look for a problem?!? Obviously it's an issue if they claim no oil in less than 3 thousand miles! And he's not worried because it's a lie! Plus I was changed $27 dollars additional for hazardous waste removal ??? What was that??? USED OIL! Told the service advisor that I wouldn't be back and he said that if I didn't believe him that he didn't want me back. He did say he would give me a "discount" and I declined because thats not why I'm so ticked! He tried to make it my fault to back up his claim of "no oil" . I've rebuilt motors before so im not an idiot to checking oil. Im an electrician and have work on many systems including low volt system and I know system faults and electrical issues when I see it! Know who your talking to before you make accusations that you know nothing about! Everyone Please take note, Everytime I deal with these people I run into something shady! There are plenty of other dealerships you could go to without having to deal with this garbage. I would also advise you to NEVER buy an extended warranty Plus through them if they can't even honor the agreement of Zero cost . I'd also like to tell Saleman Jose that I was talking with, sorry , but I'm not buying my 4th vehicle with Mathews Ford . I'm going elsewhere! Bruce V More

Just traded in and purchased a vehicle from Matthews Ford this weekend. I've traded in and purchased over 10 vehicles in the last 15 years and this was a top 2 experience. Our salesman, Devonce, went above a this weekend. I've traded in and purchased over 10 vehicles in the last 15 years and this was a top 2 experience. Our salesman, Devonce, went above and beyond to ensure our experience was handled promptly and efficiently and all paperwork was ready before we stepped foot in the dealership. We were in and out within 30 minutes, making it a painless process. I would definitely recommend them and will look to them for future purchases. More

Don't recommend either dealerships. I have called and have asked to speak with the owner of the dealerships and I always get the GMs of the dealerships, which have helped me in no way b I have called and have asked to speak with the owner of the dealerships and I always get the GMs of the dealerships, which have helped me in no way besides the first time. Now they're doing the same thing not helping me out or even calling back like they say they will. Their customers value is very poor. Hope James Matthew sees this. More