Jim Norton Ford

Scheduled a recall repair - they were professional- did the recall- fixed the issue. The visit cost me nothing and fixed my issue faster than expected. the recall- fixed the issue. The visit cost me nothing and fixed my issue faster than expected. More

Jon was great to work with and made my purchase a pleasant experience! I would recommend! pleasant experience! I would recommend! More

Eddie our salesman was very knowledgeable, helpful and made the car buying experience super easy. made the car buying experience super easy. More

I had a pleasant experience with the team at Jim Norton while purchasing my f150. while purchasing my f150. More

On my recent purchase, what was thought to be a minor repair ended up being a total engine replacement. The problem ended up being a manufacturing issue but no recall notice.Lee my service advisor worked repair ended up being a total engine replacement. The problem ended up being a manufacturing issue but no recall notice.Lee my service advisor worked diligently for an engine replacement at no cost to me. I was very satisfied with the outcome. The service department and Lee were helpful and courteous throughout the ordeal. More

Took truck in for recall service and blind spot sensor not working. I was told to leave it for an extra couple days because I was close to being out of warranty so the blind spot sensor would be covered b not working. I was told to leave it for an extra couple days because I was close to being out of warranty so the blind spot sensor would be covered by warranty. After a week of having my truck and saying the sensor adjustment failed after 2 twice and they needed to order parts. Then I was told it looked like a rock or road debris hit it so it would not be covered by warranty and it would be over $1500. Not sure how it took a week to figure that out but I was very disappointed with the service. More

Good experience overall. The finance guy was the best person in the dealership. Salesmen I was working with didn’t come into to see me. He handed it off to fleet manager, The finance guy was the best person in the dealership. Salesmen I was working with didn’t come into to see me. He handed it off to fleet manager, not a good impression. I’m happy with the ford ranger that I purchased. More

I went in for an oil change and tire rotation, they said because my tire were old they wouldn’t rotate them? Plenty of tread left due to it being a second vehicle that is not driven much. They didn’t charge because my tire were old they wouldn’t rotate them? Plenty of tread left due to it being a second vehicle that is not driven much. They didn’t charge me for it but when I got home I realized they didn’t put my wheel lock back that they didn’t use and had to drive back to ask for it. I was third in line and it took 2.5 hours for a oil change?!?! More

Annette was great to work with and went above and beyond to accommodate my needs. Service was fast and professionally handled. to accommodate my needs. Service was fast and professionally handled. More

Great service, friendly staff. Phillip and Julia are fantastic to work with. Sop is clean. Phillip and Julia are fantastic to work with. Sop is clean. More