Jim Norton Ford

I usually don't like the process of finding a new car; the hassle of the haggle...I must say that the experience I just had with Matthews Ford in Broken Arrow was fantastic. As it normally takes me 6 car; the hassle of the haggle...I must say that the experience I just had with Matthews Ford in Broken Arrow was fantastic. As it normally takes me 6 months to buy a pair of shoes, I went into the dealership on week earlier to check out the new 2013 F-150 models without any expectations of purchase. That visit went well with the preliminary discussions of the various models and a quick overview of my trade's value. I was heading out on a business trip and told the salesman that I would think about it, and get back with them at the end of the week. I know...that is usually the "kiss of death" for a sale, but I mean what I say and the salesman respected that. On that following Saturday, I dusted off the negotiation skills in anticipation for a knock-out, drag-out fight on getting what I wanted for my trade and what I wanted to pay for a new model. I picked out a Platinum edition and proceeded to agree to pricing. Within 30 minutes or so, I was in the business office signing my paperwork. I was shocked...they made it seamless and off I went. I want to thank the staff to include the sales team and business team. Mr. Matthews should be proud to have solid, quality employees working for his dealership. More

Had a great experience with this dealership would tell anyone to go there. They put me in a truck I absolutely love and at a price we could afford. I plan on doing my next purchase there too!! anyone to go there. They put me in a truck I absolutely love and at a price we could afford. I plan on doing my next purchase there too!! More

We give Matthew's Ford 5 stars because they have earned it. If you like a car buying experience with no pressure this is the place to go. Pedro was knowledgeable of the vehicles we were interested earned it. If you like a car buying experience with no pressure this is the place to go. Pedro was knowledgeable of the vehicles we were interested in and took his time with us. The whole experience felt positive and this is not the first car we've ever bought. Ford makes a great product and this local dealership deserves your consideration when you are in the market for your next car or truck purchase. The atmosphere was friendly and getting through the finance part was fast and easy. They know their business at Matthew's Ford and they take care of their customers. I highly recommend taking the time to visit the showroom and lot since they have plenty of new cars and trucks to choose from. They also have a onsite maintenance with a Quick Lane for getting oil changes and tires rotated. You can't beat that! We are proud to drive our Fords and hope you will be too. More

We knew exactly the car we wanted before we got there. Salesman brought the car to us. We drove it around, said we'd take it, and paid cash. Pretty easy sale for them. They, in turn, would not budge on Salesman brought the car to us. We drove it around, said we'd take it, and paid cash. Pretty easy sale for them. They, in turn, would not budge one dollar on price. Delivered car that was unwashed and close to empty on gas. Only had one key so we ended up paying $170 to Jeep dealer across road for a second key. The only concession we got was a free oil change. Big deal. Compared to what it cost to fill up the tank with gas and have the extra key made, a $20 oil change is nothing. I don't fault the salesman, as he was new and pleasant. But the service on the sale was so poor. I certainly do not feel like my business was appreciated. We will never buy from them again and cannot recommend them to others. There are too many other dealers in town who know how to treat customers. More