Jim Norton Ford

Treat their customers badly !!! NO SOCIAL SKILLS I took my Ford Fusion in for a oil change and two new tires. It also had a noise coming from the left rear. I was explaining the noise problem to the I took my Ford Fusion in for a oil change and two new tires. It also had a noise coming from the left rear. I was explaining the noise problem to the man at the desk when he interrupted me and said with a very snippy voice that he did not know what the problem was until he drove the car. I felt that was very rude! We continued the conversation on the tire replacement . He told me that it would need to be aligned because the tire on the front that was being change was worn on the inside. I told him I just had it aligned at the last oil change , and it probably was a past issue. He said with a very short tone , they would check it out and I had probably hit a pot hole . I said that I never hit a pot hole , that it was the middle of summer and their where not many pot holes. If their was a problem , it may be that they may have miss aligned it at the last oil change. This really angered him , and he ask me what was my problem . I told him he needed better social skills , he was not a morning person and should not be at the front desk representing Mathews Ford . Took my keys and left . I WILL NEVER GO BACK More

Matthews Ford took care of us! AWESOME experience, again!!!! Just bought our second new vehicle from Matthews Ford! We've always had great customer service! They didn't ever give AWESOME experience, again!!!! Just bought our second new vehicle from Matthews Ford! We've always had great customer service! They didn't ever give us the run around on the purchase, no games, no pressure, and no dishonesty. Bought our truck from Mike Couch. Super nice guy, went over and above getting what we wanted and making us happy! The finance guy, also super nice! Mike, my husband says, see you in 3 years....LOL We love our 2017 Ford F150 Ecoboost!!!! Ronnie & Shannon White More

Best Selection Best Price It was time to upgrade the old Ford Explorer, so I called my friend Richard Siau at Matthews Ford in Broken Arrow. I told Richard my price and what I It was time to upgrade the old Ford Explorer, so I called my friend Richard Siau at Matthews Ford in Broken Arrow. I told Richard my price and what I needed. He said come on in and I will help you out. When I got there Richard had a few choices for me to look at. After a test drive and 45 min with the finance guy they had me in a 2014 explorer with a lower payment and interest rate than I could get at my own bank. Great experience. More

Fantastic experience This dealership was recommended to us by a friend. Extremely pleasant experience. Salesman Bill Winters was very helpful in getting me the vehicle This dealership was recommended to us by a friend. Extremely pleasant experience. Salesman Bill Winters was very helpful in getting me the vehicle I wanted. More

Wouldnt want me to go through my bank Was talking down to me got a new guy and a guy with 13 years and they said they cant lower the price unless i went through my bank told them not to ru Was talking down to me got a new guy and a guy with 13 years and they said they cant lower the price unless i went through my bank told them not to run my credit and they did anyways More

Short and Simple My husband and I knew we wanted to trade in our 2012 Ford Focus for a new 2014 model. With that said it only took from1;30 till about 5:00 to pick ou My husband and I knew we wanted to trade in our 2012 Ford Focus for a new 2014 model. With that said it only took from1;30 till about 5:00 to pick out our car, sign the papers and drive it home! Shortest car purchase in our families history :) More

Mind Blowing Very helpful from Tyler Hutson and Eddie Russell. Tyler was a joy w/great personality. Eddie was a tremendous help concerning my situation. I do ap Very helpful from Tyler Hutson and Eddie Russell. Tyler was a joy w/great personality. Eddie was a tremendous help concerning my situation. I do appreciate them both. Looking for a car? Go to Matthews Ford and ask for Tyler and Eddie!!!! More

It's the 3rd car I've purchased from Scott. He listens to what I want and what is a must have, he has the ability to match me up with just the right car. He does let me know what else is available listens to what I want and what is a must have, he has the ability to match me up with just the right car. He does let me know what else is available and reminds me as many times as he needs to during the discussion period. He has the ability to read people and knows when I've zoned in on the car I want. I get a fair deal and great service on my vehicle after the purchase, I wouldn't trade anywhere else. More

This purchase was hassle free and no pressure to buy. Everyone was interested in doing business in a professional and business manner. I would recommend this company to my friends. Everyone was interested in doing business in a professional and business manner. I would recommend this company to my friends. More

I usually don't like the process of finding a new car; the hassle of the haggle...I must say that the experience I just had with Matthews Ford in Broken Arrow was fantastic. As it normally takes me 6 car; the hassle of the haggle...I must say that the experience I just had with Matthews Ford in Broken Arrow was fantastic. As it normally takes me 6 months to buy a pair of shoes, I went into the dealership on week earlier to check out the new 2013 F-150 models without any expectations of purchase. That visit went well with the preliminary discussions of the various models and a quick overview of my trade's value. I was heading out on a business trip and told the salesman that I would think about it, and get back with them at the end of the week. I know...that is usually the "kiss of death" for a sale, but I mean what I say and the salesman respected that. On that following Saturday, I dusted off the negotiation skills in anticipation for a knock-out, drag-out fight on getting what I wanted for my trade and what I wanted to pay for a new model. I picked out a Platinum edition and proceeded to agree to pricing. Within 30 minutes or so, I was in the business office signing my paperwork. I was shocked...they made it seamless and off I went. I want to thank the staff to include the sales team and business team. Mr. Matthews should be proud to have solid, quality employees working for his dealership. More