Jim Norton Ford

Service was done in a reasonable amount of time. Friendliness of representative at the desk was okay. Did not see very confident or enthused to be helping customers. Friendliness of representative at the desk was okay. Did not see very confident or enthused to be helping customers. More

Only thing is I had to wait for a part come these thing are expected are expected More

Ambrose was very enjoyable to work with our next future purchase will definitely be here! purchase will definitely be here! More

Went in for oil change and tire rotation. I got there about 15 minutes early and there were 5 cars in front of me. It took them a little while before they started working on my car, but when I got there about 15 minutes early and there were 5 cars in front of me. It took them a little while before they started working on my car, but when they did it looked like it went pretty fast. After seeing my car sitting on the rack and no one working on it for about 30 minutes, I asked the person at the desk if he could tell me when it was going to be ready. he went out and grabbed the paperwork, came back in and said they were putting it down now? When checking me out he did not go over anything that they had done, just gave me the price of what I owed. I had to ask if everything else that they were supposed to check were ok. He then looked at the paperwork and said I had a couple of tires that were getting worn and everything else was ok. Took about 2 and 1/2 hours to bet done? More

Our service guy, Matt, took excellent care of us! He was super friendly and helpful. The service was far better than when it was Matthews Ford. I can't brag on Matt and the crew more! He was super friendly and helpful. The service was far better than when it was Matthews Ford. I can't brag on Matt and the crew more! More

Matt did a good job communicating the repairs I needed and estimate of cost. Shuttle driver was nice for drop off & pick up. and estimate of cost. Shuttle driver was nice for drop off & pick up. More

Great sales people they worked with me to keep the price of the new truck within my budget. of the new truck within my budget. More

Process of buying a new car was very easy. Jon Lane was very knowledgeable and experienced. Jon Lane was very knowledgeable and experienced. More

I have a 2002 F150 and I found out a recall was issue several years back for the Cruse Control switch under the hood. I called and sure enough it was still available for replacement. Called to set appoin several years back for the Cruse Control switch under the hood. I called and sure enough it was still available for replacement. Called to set appointment and in 45 minutes later out the door. Great Service!! I will truly look at the dealership for my next vehicle! More

Scott was super helpful and kind. He told us how the process would work which gave us peace. He told us how the process would work which gave us peace. More