Jim Norton Ford

Great experience Took the car in for some recall work. Greeted in a warm facility. He explained what they would do and asked if I needed a ride. Called and kept me inf Took the car in for some recall work. Greeted in a warm facility. He explained what they would do and asked if I needed a ride. Called and kept me informed of the status of the repair then called when it was ready. More

It was a good experience Good experience, however, I had to catch a mistake on my bill. I wAs not given the discount for a package oil change and tire rotation. Chris was awar Good experience, however, I had to catch a mistake on my bill. I wAs not given the discount for a package oil change and tire rotation. Chris was aware of the discount and told me it would be given to me at the cashier. When I found it they were happy to redo the invoice but I shouldn’t have been the one to find a mistake. More

Satisfied Customer! Everyone I worked with in Sales and Service in September, 2017, when purchasing a 2014 Ford Fusion was friendly, considerate, patient, kind, knowledga Everyone I worked with in Sales and Service in September, 2017, when purchasing a 2014 Ford Fusion was friendly, considerate, patient, kind, knowledgable, and helpful. They go above-and-beyond. It never entered my mind to buy a replacement vehicle anywhere else. They care about cars and they care about people. More

Mike Flippin was great to work with! Mike Flippin managed the service on my Ford with great service and a smile. The recall was handled well, the tires were priced competitively, and I n Mike Flippin managed the service on my Ford with great service and a smile. The recall was handled well, the tires were priced competitively, and I never felt pressured to buy anything more than I wanted. Mike kept me informed at all times throughout the day. He even called to ask where the wheel lock was before searching through the car. I appreciated his work. More

Good people They knew I didn't want to take a long time and they actually tried to get things done fast instead of dragging out the car buying experience like oth They knew I didn't want to take a long time and they actually tried to get things done fast instead of dragging out the car buying experience like other dealerships. More

everyone was very friendly service was fast everyone in the service department was friendly and helpful just like they were in sales when I bought it this was my first visit to service I will everyone in the service department was friendly and helpful just like they were in sales when I bought it this was my first visit to service I will use them again More

Great customer service! I had never bought a SUV and the salesman, Logan, was fantastic at explaining everything about the vehicle and all the options available. I thought of I had never bought a SUV and the salesman, Logan, was fantastic at explaining everything about the vehicle and all the options available. I thought of questions 3 times after visiting with Logan and he was prompt to return my calls and answered all my questions. He even had the vehicle delivered to me and made sure that I was totally happy after I received it. I couldn't have asked for a better experience!! More

great experiencei Our experience went great from the beginning. Jordan Turner answered all our questions and was a fine young man to deal with. If we had a question if Our experience went great from the beginning. Jordan Turner answered all our questions and was a fine young man to deal with. If we had a question if Jordan didn't know the answer he went out of his way to get a answer. We would recommend him if we knew someone was interested in a car. We haven't delt with service so can't rate the service department. We also enjoyed working with the business manager Chet Pitts. More

Was able to get in & out in a timely manner Service experience was good. Would like to be able to get the discounts without having to file for a rebate. If discounts were made up front it might Service experience was good. Would like to be able to get the discounts without having to file for a rebate. If discounts were made up front it might encourage more regular service. More

Pickup general service and tire inquirty Well taken care of this trip Oil change, tire rotation, transmission flush and rear diff all serviced timely. Received tire quote for future. Not ch Well taken care of this trip Oil change, tire rotation, transmission flush and rear diff all serviced timely. Received tire quote for future. Not cheap but reasonable. More