Jim Norton Ford

Fast Friendly Service - I always have a great experience when I bring my Escape in for service. Great customer Service and hardly any wait time. - I always have a great experience when I bring my Escape in for service. Great customer Service and hardly any wait time. More

Under previous service manager my complaints were ignored. The previous service tech ( later promoted to service manager) would note my complaints on the service form, but would then always tell me that I was The previous service tech ( later promoted to service manager) would note my complaints on the service form, but would then always tell me that I was causing the problem in a condescending manner if nothing showed up on the computer. This was almost always concerning the electronics of the car. I finally gave up trying to convince him there was a problem. I still have problems with the seat warmer coming on at random times, examples: when I start the car, when I turn the radio on, reset the interior temperature or sometime randomly while I'm driving down the road, etc. This does not happen every time however. On long trips to KY or NM it will usually happen several times during the trip. i have also had problems with the screens on the dash going blank. This also happens randomly. These problems continue to happen. I almost feel that my complaints were ignored until my warranty was up so I would have to pay more. I won't even have the electrical system checked anymore. However, saying all that, Mike was my service technician at my last visit. I had a recall notice that he handled. He was very good and through making sure the replacement part was available before booking an appointment. He returned my call promptly with needed information. He was on the phone with another customer when I arrived. He finished the call before proceeding with me. I appreciated this very much. Too often I have been put on hold in the middle of a conversation which was very irritating. When Mike finished with the phone customer, he took my information and took care of me. I felt I had his full attention. More

Great car buying experience This dealership was great at finding the car I wanted and getting me financed even after a bankruptcy. The sales staff was nice and very courteous. Th This dealership was great at finding the car I wanted and getting me financed even after a bankruptcy. The sales staff was nice and very courteous. They take care of the customer like it should be done. More

Great service as always! Chuck is always helpful & knowledgeable. I have always come herbfor my service since I bought the car here and have always been pleased with the qua Chuck is always helpful & knowledgeable. I have always come herbfor my service since I bought the car here and have always been pleased with the quality of service More

quick attention to the details of my problems I called and from the very beginning I could here strong concern for my problem. Asked tp place me on hold and then came back to suggest bringing the I called and from the very beginning I could here strong concern for my problem. Asked tp place me on hold and then came back to suggest bringing the Explorer in and they would check it out right then and find the problem! They did just that and fixed the problem! I'm very impressed with this type of customer service. I would and do recommend them for their new car sales and then their service! Both are perfect! More

Always Great Service Over for my oil change and tire rotation. Service is always excellent and fast. I have never had bad service and David always is professional. Over for my oil change and tire rotation. Service is always excellent and fast. I have never had bad service and David always is professional. More

Service/maintenance. Monica was my service assistant. She was extremely pleasant, informing me of additional service recommendations and cost without being pushy and updat Monica was my service assistant. She was extremely pleasant, informing me of additional service recommendations and cost without being pushy and updated me on progress. More

Informative and low pressure I was very pleased with the low pressure approach in the sales process. Our salesman was knowledgeable regarding vehicle specs, ratings, and comparis I was very pleased with the low pressure approach in the sales process. Our salesman was knowledgeable regarding vehicle specs, ratings, and comparisons between brands and models. More

Outstanding service and personnel. This dealership and service dept. are excellent. I highly recommend them to anyone who expects outstanding service and courteous, friendly and helpful This dealership and service dept. are excellent. I highly recommend them to anyone who expects outstanding service and courteous, friendly and helpful employees. You will not be disappointed. My 2010 Ford Taurus was serviced by technicians who are well trained and capable. I especially commend Mike Flppin for keeping me advised as to necessary work and cost of same. He was friendly, considerate and very professional. I also appreciate the shuttle service convenience. Thank you for a great experience. More

I love my Matthews Ford! As always I was greeted with pleasant and helpful people from Matthew's Ford Quick Lane. I had my oil changed and brake lines flushed. Chuck went ov As always I was greeted with pleasant and helpful people from Matthew's Ford Quick Lane. I had my oil changed and brake lines flushed. Chuck went over all of the items on the check list and explained everything to me. I was in and out quickly and made it to work on time! Thank you More