Jim Norton Ford

Great car buying experience This dealership was great at finding the car I wanted and getting me financed even after a bankruptcy. The sales staff was nice and very courteous. Th This dealership was great at finding the car I wanted and getting me financed even after a bankruptcy. The sales staff was nice and very courteous. They take care of the customer like it should be done. More

Great service as always! Chuck is always helpful & knowledgeable. I have always come herbfor my service since I bought the car here and have always been pleased with the qua Chuck is always helpful & knowledgeable. I have always come herbfor my service since I bought the car here and have always been pleased with the quality of service More

quick attention to the details of my problems I called and from the very beginning I could here strong concern for my problem. Asked tp place me on hold and then came back to suggest bringing the I called and from the very beginning I could here strong concern for my problem. Asked tp place me on hold and then came back to suggest bringing the Explorer in and they would check it out right then and find the problem! They did just that and fixed the problem! I'm very impressed with this type of customer service. I would and do recommend them for their new car sales and then their service! Both are perfect! More

Always Great Service Over for my oil change and tire rotation. Service is always excellent and fast. I have never had bad service and David always is professional. Over for my oil change and tire rotation. Service is always excellent and fast. I have never had bad service and David always is professional. More

Service/maintenance. Monica was my service assistant. She was extremely pleasant, informing me of additional service recommendations and cost without being pushy and updat Monica was my service assistant. She was extremely pleasant, informing me of additional service recommendations and cost without being pushy and updated me on progress. More

Informative and low pressure I was very pleased with the low pressure approach in the sales process. Our salesman was knowledgeable regarding vehicle specs, ratings, and comparis I was very pleased with the low pressure approach in the sales process. Our salesman was knowledgeable regarding vehicle specs, ratings, and comparisons between brands and models. More

Outstanding service and personnel. This dealership and service dept. are excellent. I highly recommend them to anyone who expects outstanding service and courteous, friendly and helpful This dealership and service dept. are excellent. I highly recommend them to anyone who expects outstanding service and courteous, friendly and helpful employees. You will not be disappointed. My 2010 Ford Taurus was serviced by technicians who are well trained and capable. I especially commend Mike Flppin for keeping me advised as to necessary work and cost of same. He was friendly, considerate and very professional. I also appreciate the shuttle service convenience. Thank you for a great experience. More

I love my Matthews Ford! As always I was greeted with pleasant and helpful people from Matthew's Ford Quick Lane. I had my oil changed and brake lines flushed. Chuck went ov As always I was greeted with pleasant and helpful people from Matthew's Ford Quick Lane. I had my oil changed and brake lines flushed. Chuck went over all of the items on the check list and explained everything to me. I was in and out quickly and made it to work on time! Thank you More

pleasure to deal with , we purchased a new Escape, and it is wonderful would recommend to anyone out there looking for a new Ford vehicle , we purchased a new Escape, and it is wonderful would recommend to anyone out there looking for a new Ford vehicle More

Recall on Explorer They said it would take 3 hours to get my Explorer fix, but they had it done in 45 minutes. I was so pleased. Every time I have been there for service They said it would take 3 hours to get my Explorer fix, but they had it done in 45 minutes. I was so pleased. Every time I have been there for service I have left extremely happy. Your service department is awesome. More