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Jim Butler Chevrolet - Service Center

Fenton, MO

3.9
4,009 Reviews
Call Service Center (636) 349-3222

4,009 Reviews of Jim Butler Chevrolet - Service Center

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November 13, 2023

Oil change cost over $100 and I waited for TWO HOURS with an appointment. (Going back to Sapaugh…Jim Butler is too expensive!!) More

by joanmwarren.88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gene Wondell
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Nov 15, 2023 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave your feedback. We apologize that our processes weren't explained to you. Your appointment time is set aside for you to speak with your service advisor to set a game plan for your vehicle while it's in our care. From there your vehicle waits for the next appropriate service technician. We normally quote 90 mins to 2 hours for our normal routine maintenance services, and we are glad that we were able to live up to the expectations we set for ourselves.

November 13, 2023

Jim Butler Chevrolet is better at selling cars than servicing them. Haven't had a great service experience yet. More

by gauenb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gene?
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Nov 15, 2023 -

Jim Butler Chevrolet responded

Hi, thanks for taking the time to leave a review. Thank you for bringing this unfortunate information to our attention. We value our clients and your feedback so we would appreciate the opportunity to discuss your situation to try and regain your confidence back in our dealership. Please reach out to our servce manager directly at 636-717-3001.

November 10, 2023

Very friendly, efficient personnel. Everyone knowledgeable. Answered all questions. Great experience overall buying a car at Jim Butler Chevrolet. More

by ds4654
Recommend Dealer
Yes
Employees Worked With
Jay Gualden, sales dept.,Tara Lavin, finance
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Nov 14, 2023 -

Jim Butler Chevrolet responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Butler Chevrolet, INC. and we hope to see you again soon!

November 10, 2023

Everyone was very nice & explained everything in detail. They checked everything throughly. I feel safer now! More

by jrklein2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Zarlingo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stacey Thornton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Steinlage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tj Watkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Cox, Gene Wondell
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Nov 14, 2023 -

Jim Butler Chevrolet responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

November 10, 2023

Every single time I use this company it has resulted in me having to bring my truck back to finish what should have been completed properly. From the day I bought the truck to the most recent time. Every More

by angerchild
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 14, 2023 -

Jim Butler Chevrolet responded

Hello, we pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory. I will be sure to bring your concerns to the attention of our service manager. If you wish to further discuss, please reach out to him directly at 636-717-3001.

November 10, 2023

Employees checked me in very quickly and Service Technician went over my needs. Everyone very friendly. More

by donna.coats
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 14, 2023 -

Jim Butler Chevrolet responded

It is great to hear everything was done quickly and to your satisfaction! We sincerely value your business and look forward to your next visit!

November 10, 2023

The service was very good and my vehicle was ready early. Everyone was very friendly and helpful. More

by greenjeans1222
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill in service Dept.
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Nov 14, 2023 -

Jim Butler Chevrolet responded

It is great to hear everything was done quickly and to your satisfaction! We hope to see you soon!

November 09, 2023

My salesman Blake, made me feel very relaxed and at ease. He made the process very easy. I felt no pressure at all. More

by atboscia1973
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Blake Welch,
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Nov 14, 2023 -

Jim Butler Chevrolet responded

Congratulations on your new vehicle! Thanks for highlighting some of our staff who helped make this such a great experience! We sincerely value your business and look forward to your next visit!

November 09, 2023

No communications on my truck repair until I call and leave a message they have had the truck for approximately four weeks. Need to hire Mechanics and not parts changers More

by Mayor_kimberlin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gene Wondell
Report | Print
Nov 14, 2023 -

Jim Butler Chevrolet responded

Hi, thank you for taking the time to leave us feedback about your experience with us. It is discouraging to learn of your experience with us. Your feedback helps us improve and we would like to learn more about how we can make this better. If you wish to further discuss your experience, please reach out to our service manager directly at 636-717-3001.

November 07, 2023

Always a great experience! I have been going to Jim Butler for all my trucks and maintenance for years! More

by keithriehn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 08, 2023 -

Jim Butler Chevrolet responded

Thank you for choosing Jim Butler Chevrolet, INC. as your first choice for all your automotive needs! We sincerely value your business and look forward to your next visit!

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