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4,242 Reviews of Jim Butler Chevrolet - Service Center
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October 29, 2020
I set up a drop off for my suv to get the rims fixed on an extended protection plan, when I called in the associate stated I may have a rental fee and that she wasn't sure, that the service advisor would l an extended protection plan, when I called in the associate stated I may have a rental fee and that she wasn't sure, that the service advisor would let me know. I brought the suv and another vehicle up in case the car was not covered they told me it would be when I was handed off to the service advisors. I get a call an hour later stating that I would be charged $40 after asking twice if I was covered under my protection plan for the loaner which the loaner associates said I was covered. I went back the next day to get my suv after they fixed my curb rash rims which now look worse due to the paint not matching when they fixed them. There are big dark spots on the rim where they only touched it up versus repainting the whole rim. Associate argued with me about what was said the day before and was very unprofessional, she put words in my mouth stating I would pay the fee which I never did say that, the service manager waived the fee once realizing the misunderstanding and it got worse form there. The same associate was going on a rant with the loaner associates in front me handed me the keys and told me my car was out front. Me and my 8 month pregnant fiance spent 5 minutes on the lot in 40 degree weather looking for our car, no one looked it over with us to see if it was fixed properly and we were happy with the work. My family has bought 3 cars in the past 3 years from jim butler totaling over $80,000 but they lost our business for good. We were going to get a new trail boss $45,000 with the suv they fixed as a trade in this month. They also overcharged me $15 when I utilized my $100 credit on some accessories and the cashier stated she would get me a check mailed because I was running late to work, that was years ago and my time was more important than the money. I never seen that money. The service department is god awful when you have issues and they need to find out if loaners are covered are not before the customer leaves the dealership with a potential out of pocket expense. Be sure if you get any service work done there or purchase anything from (accessories prices are cheaper online then at dealership) to make sure they do not over charge you and ask for things in writing since they want to put words in customer's mouths. The associate talked about in this review is not under service dept. to rate. More
by rollinryder
Employees Worked With
Mike Johnson
October 28, 2020
My feedback means nothing to your company. I wrote a My feedback means nothing to your company. I wrote a review on my last experience and I did not receive one apology. Thank you very much My feedback means nothing to your company. I wrote a review on my last experience and I did not receive one apology. Thank you very much More
by rorf
Verified CustomerEmployees Worked With
October 28, 2020
Efficient, well run, and COVID conscious service experience. Particularly want to thank and recognize Bill Timmons for his responsiveness, attention to detail and for taking the time to review servi experience. Particularly want to thank and recognize Bill Timmons for his responsiveness, attention to detail and for taking the time to review service manuals and GM service bulletins for a safety feature on my Bolt EV. Jim Butler has done a great job promoting social distancing, mask adherence to ensure safe service experience for everyone during COVID-19 pandemic which is much appreciated. More
by Leafdriver90
Employees Worked With
Bill Timmons
October 27, 2020
No issue with Jim Butlers service. GM, on the other hand, TELLS THEM THAT I WILL JUST HAVE TO LIVE WITH RATTLE IN MY DASH. Took me 20 years to be in a position to buy a new truck, which will probably be my l TELLS THEM THAT I WILL JUST HAVE TO LIVE WITH RATTLE IN MY DASH. Took me 20 years to be in a position to buy a new truck, which will probably be my last. Should not have to settle for, OH WELL THATS JUST THE WAY IT IS🤨 Jim Butlers staff treated me great, just wish the rattle could have been fixed, and GM would stand behind their product a little better. More
by timmyholland10
Employees Worked With
October 26, 2020
Jim Butler never failed to do absolutely everything they can to make sure you are taken care of! David helped me every step of the way! can to make sure you are taken care of! David helped me every step of the way! More
by Reanna Barnoski
Employees Worked With
Other Employees :
David, Alex Cox, Mike Marshall, Melissa Perez, Mike Johnson
October 25, 2020
Customer Service is always Excellent. Car was returned for the 2nd time for the same problem. They apologized and reassured me that the problem had been corrected. for the 2nd time for the same problem. They apologized and reassured me that the problem had been corrected. More
by catpat08
Employees Worked With
October 23, 2020
The service department leaves you waiting too long and are not very friendly. They also could be better when picking up your vehicle. I will not use this service department again. are not very friendly. They also could be better when picking up your vehicle. I will not use this service department again. More
by chevybutch1
Employees Worked With
Melissa Perez
October 23, 2020
Excellent service. On time and thorough. I appreciate the quick service. More words more words more words more words more words more words finally 25 words. ridiculous the quick service. More words more words more words more words more words more words finally 25 words. ridiculous More
by KLJKPO
October 21, 2020
For the first time in my life, I actually look forward to taking my Tahoe in for service! Each and every person is extremely nice, efficient and willing to help. taking my Tahoe in for service! Each and every person is extremely nice, efficient and willing to help. More
by sherriehill
