Jim Butler Chevrolet - Service Center

Complete Disappointment! !! I received a letter from GM regarding a potential exhaust leak issue. I began reaching out in October due to this problem, but kept getting pushed !! I received a letter from GM regarding a potential exhaust leak issue. I began reaching out in October due to this problem, but kept getting pushed off because they claimed they didn’t have the necessary parts. Even after calling again when the issue had clearly worsened, I was still strung along—told they’d address it once parts came in for other recalls. Finally, in March, I was able to get my car in. They kept it for two full days, only to call back with an astronomical quote to fix the exhaust issue—an issue that had clearly worsened due to their repeated delays and lack of attention. I ended up taking my car to a local shop, where it was diagnosed and fixed in under 20 minutes for about 80% less than what Jim Butler quoted me. I will never do business with Jim Butler again, and I’ll make sure others are aware of how poorly their service department operates. More

I was taken good care of by Kim. She waiting on me right away and explained everything they would be doing to my vehicle. She waiting on me right away and explained everything they would be doing to my vehicle. More

Great communication. Follow through is excellent. Everyone was polite and helpful. All installation was done with care and attention to detail. Follow through is excellent. Everyone was polite and helpful. All installation was done with care and attention to detail. More

The dealership is just fine. Thank you for your service. It would be helpful to offer a time estimate for people choosing to wait for services. Thank you for your service. It would be helpful to offer a time estimate for people choosing to wait for services. More

I brought my car in for a scheduled oil change, tire rotation, and engine check. Services were done, and I was on my way by 11:00. Great service by the crew when I signed in. Great service when I got rotation, and engine check. Services were done, and I was on my way by 11:00. Great service by the crew when I signed in. Great service when I got my car back. Thank you! More

Great people awesome service. I would recommend to anyone. Shout out to Tim and Kayla. I would recommend to anyone. Shout out to Tim and Kayla. More

I always have a great experience with the service advisors and appreciate the timely manner of which the work needed is done correctly advisors and appreciate the timely manner of which the work needed is done correctly More

Bought a new truck that had a paint chip and a door ding brought in to have fixed and no rental or loaner. Dropped off on a Friday they called Wed to say vehicle was done. I went to pickup Friday since I ha brought in to have fixed and no rental or loaner. Dropped off on a Friday they called Wed to say vehicle was done. I went to pickup Friday since I had to go out of town. Door ding was fixed but chipped paint was not. Car was filthy. Also the service writer said the vehicle would be kept inside which was comforting because that was the night of the bad storms. Went and washed vehicle only to find hail damage. Don't think I'll buy another vehicle from Jim Butler More

You are always friendly. I don’t ever have any problems. Just took a little longer for an oil change appointment I don’t ever have any problems. Just took a little longer for an oil change appointment More

Bill Timmons and the techs were great! I don't like 2% added for using credit card. I paid cash. I don't like 2% added for using credit card. I paid cash. More