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Jim Butler Chevrolet - Service Center

Fenton, MO

3.9
4,096 Reviews

4,096 Reviews of Jim Butler Chevrolet - Service Center

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November 30, 2024

Everyone I encountered at the dealership was pleasant and efficient. I bought my car there and I intend to have it serviced there. More

by GREGBROUGH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2024 -

Jim Butler Chevrolet responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

November 27, 2024

The people at Jim Butler are always willing to help you find the perfect vehicle for you and your budget. More

by mtbarnes30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tara in finance and Johnothan Osborne in sales
Dec 01, 2024 -

Jim Butler Chevrolet responded

We want all our clients to have a comfortable and stress-free experience with us! Thank you again for choosing Jim Butler Chevrolet, INC. and we hope to see you again.

November 27, 2024

Easy to make appointment, easy drop of. Easy pick up. Satisfaction achieved on the work. Pleasant people More

by sarah.wylder
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2024 -

Jim Butler Chevrolet responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Butler Chevrolet, INC. and we hope to see you again soon!

November 26, 2024

It took too long to get the oil changed and the price was a bit high for such a little car More

by cfgoebel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kim Hausmann
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 28, 2024 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave us your feedback. We apologize if your visit did not live up to your expectations. We normally quote 90 mins to 2 hours for our oil changes. In the future, please feel free to utilize our drop off service or complimentary shuttle. We have done our research, and our oil change prices are competitive with other dealerships in our area, including Dobbs.

November 26, 2024

I appreciate the working with the best service team I have ever had. I never worry about issues with service. They solve them. Thank you for being there for me guys. Merry Thanksgiving. More

by brandel578
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chuck Geringer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zach Hunter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 28, 2024 -

Jim Butler Chevrolet responded

Hi, reviews like this give us motivation and help us ensure we provide high-quality care. Thank you again for choosing Jim Butler Chevrolet, INC. and we hope to see you again.

November 25, 2024

Charging an extra fee for using a credit card to pay the bill is ridiculous. More

by mvoss1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 28, 2024 -

Jim Butler Chevrolet responded

Hi, thank you so much for your high rating. We sincerely value your business and look forward to your next visit!

November 25, 2024

I have been buying cars and using the service department for over 20 years, and have rarely had an issue. However, my last service visit was not good. It started fine but did not end well. I was told by my More

by stevenmueth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kayla
Nov 28, 2024 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave us your feedback. We apologize that your experience did not live up to your expectations. We spoke on the phone yesterday and you should be receiving a phone call from our service manager by the end of business today. If this doesn't happen, please reach out to him directly at 314-274-1687.

November 22, 2024

I don’t get the issue fixed. Awaiting a call back so the issue can be resolved. More

by bwaters7784
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill in the service dept
Nov 28, 2024 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave us your feedback. If no one has reached out to you regarding your concerns, please reach out to our service manager directly at 314-274-2687.

November 21, 2024

Wyatt was fast, knowledgeable, and professional. I appreciated the attention he gave me even though he had multiple things going on at once. More

by jschroeder_18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wyatt A
Nov 23, 2024 -

Jim Butler Chevrolet responded

Hi there, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

November 21, 2024

Ryan was extremely courteous and helpful. Yes he was , yes he was , yes he was.Thanks. More

by ksfournier
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chuck Geringer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zach Hunter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan
Nov 23, 2024 -

Jim Butler Chevrolet responded

Thanks for highlighting some of our staff who helped make this such a great experience! Thank you again for choosing Jim Butler Chevrolet, INC. and we hope to see you again.

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