Jim Butler Chevrolet

Sales experience was ok. Main complaint is vehicle had a blemish on the front of it that the dealership wouldn't fix even though it was warranty eligible. Took it to another Main complaint is vehicle had a blemish on the front of it that the dealership wouldn't fix even though it was warranty eligible. Took it to another Chevy dealership and they had the part ordered in 5 min covered by manufacturer warranty. Although I am happy with the vehicle they do not have any kind of unwind/return process, only an exchange which can be a poor customer experience if a customer feels pressured to buy which happens more than it should. Overall would not recommend More

Arthur provided inaccurate information & didn’t have required documents for titling. Overall, not a good experience. required documents for titling. Overall, not a good experience. More

My review is on the Service Department. Raymond was our service attendant. He has a tendency to disregard multiple messages. Also is unconcerned with reaching out to anyone. Very Poor Comm Raymond was our service attendant. He has a tendency to disregard multiple messages. Also is unconcerned with reaching out to anyone. Very Poor Communication. They had our car for 2 weeks and refused to do what we knew needed to be done to fix it. Told us to come get it they would not be doing any other work to it. More

The service reps are great all the time. The problem is the mechanics. You get an oil change, they don’t wipe off there grease finger prints off the hood and grill. They don’t reset your oil The problem is the mechanics. You get an oil change, they don’t wipe off there grease finger prints off the hood and grill. They don’t reset your oil life. They don’t reset the fuel filter life. It’s a lot of small things that add up to it all for me. When your bill is over 400$ and you see all these things when you pick your vehicle up is disappointing. More

Had $1400 in scheduled and recommended maintenance completed on my 2021 Silverado 2500. The center cap was left off a wheel. The CEL came on due to an oil cap being left in my shutter inlet. My auto completed on my 2021 Silverado 2500. The center cap was left off a wheel. The CEL came on due to an oil cap being left in my shutter inlet. My auto 4x4 is no longer working. I have called multiple times and had to leave so many messages for each issue just to get them resolved. I am still waiting on a loaner to be able to have my 4x4 looked at. I'm concerned this is causing long term damage to my transfer case and differentials since they were all serviced together. I have lost all faith in the service department at Jim Butler. It's clear the technician made mistakes, but this should be resolved in a timely manner. And I should not have to make multiple calls over multiple days to get updates and to get this corrected. I am very disappointed in the length of time it takes to get calls back from Dalton. I just want my truck to be in the same or better condition than it was when I took it in for service. Left a message for Service Manager Chuck on 8.20 and didn't receive a call back. Called and left another message on 8.21. I can't understand why I am not able to get a response to correct this problem. I dropped the truck off for service in Auto 4x4 and it no longer works since I had service performed. More

Had a great experience working with Caleb Varney. Would definitely recommend family and friends to Jim Butler! Would definitely recommend family and friends to Jim Butler! More

Came in for a free oil change from purchasing a new car. While on the phone to make the appointment, we were asked if we wanted tire rotation, answer was no. I show up for the oil change, and the tire rotat While on the phone to make the appointment, we were asked if we wanted tire rotation, answer was no. I show up for the oil change, and the tire rotation was supposed to be done, they want to charge me $89 for this Service that I did not want. Then she went on and on and on about what a good deal it was. That was a total turn off to wanting to return for service at your location. Also, you’re waiting room stinks having the TV turned on to a channel you cannot change or turn off that stupid ridiculous Another reason we will not be returning for service at your location More

Always a great experience with acknowledgeable staff and co- workers. Very honest and dependable staff. Kim is the BEST!! co- workers. Very honest and dependable staff. Kim is the BEST!! More

Great service from everyone especially our salesman, Brian R. This is the 3rd car we have bought from him and have also sent folks to him. He is great! Brian R. This is the 3rd car we have bought from him and have also sent folks to him. He is great! More

Aaron at the Butler outlet center provided excellent sales service. The used 2018 F150 I purchased was as described and ready to go when my wife and I arrived from Michigan. Lindsay had the finance pap sales service. The used 2018 F150 I purchased was as described and ready to go when my wife and I arrived from Michigan. Lindsay had the finance paperwork ready to sign and we were in and out of her office in about ten minutes. From when we arrived at the dealer to when we drove off was only about an hour. My wife and I had no issues driving the truck home over 500 miles that same day. The next weekend I used it to tow a car hauler several hundred miles and it performed flawlessly. Thanks for an excellent truck and used vehicle buying experience! More