Jim Butler Chevrolet

Extremely disappointed in the Service Center at Jim Butler Chevrolet. Had a check engine light that I got checked for free at Autozone where they told me the exact part that needed to be replaced. I Butler Chevrolet. Had a check engine light that I got checked for free at Autozone where they told me the exact part that needed to be replaced. I tried setting an appointment with Jim Butler to get it fixed and to see if it was covered by my warranty but was told I needed to schedule an appointment weeks out first to drop it off for them to rediagnose. Dropping off was the only option since they “didn’t know when they’d get to it”. I had no other options with them and all other Chevy dealers were atleast 1-2 months out so I made the appointment. Dropped it off on a Thursday and was told it likely wouldn’t be seen until Wednesday. At this point, I probably should’ve fought more to bring my car in then since it was still completely safe to drive but I’m bad with confrontation and didn’t want to be pushed to back of line. This now meant I would likely be needing their rental until then since they are closed Saturday/Sunday. Surprisingly, I got a call the next morning that my car was done. The diagnosis was the exact same I got from Autozone and oh yeah, it’s actually not covered under your warranty so you need to pay 200$ for the diagnosis and 70$ for the rental that I shouldn’t have needed. Lady on the phone let slip that her technician that did my car was out that day meaning it was likely checked Thursday and I never needed to drop it off (checking a sensor to “diagnose” only takes a few minutes anyway). They gave me options to buy the part that was on back order up front and to leave my car there until they got it done, but then I’d need to continue to pay for the rental I don’t need. So now I’m out $270 for them to literally have done NOTHING and I have to go around to other mechanics to try and actually get it fixed. This whole issue never would’ve happened if they would have seen if my issue was covered under warranty up front but it really just seems like they were wanting some easy money. More

Excellent communication. Pickup from airport was on time and waiting for me. Tyler met me at the dealership and I was on the road back home within 45 minutes. Everything w Pickup from airport was on time and waiting for me. Tyler met me at the dealership and I was on the road back home within 45 minutes. Everything went smooth. Would highly recommend. More

This was the first oil change & tire rotation on the 2025 Malibu RS. Kayla did a Great Job educating me on the future pricing, frequency & multi-point inspection. Completed a thorough follow-up on all resul Malibu RS. Kayla did a Great Job educating me on the future pricing, frequency & multi-point inspection. Completed a thorough follow-up on all results. Extremely knowledgeable & Super Friendly!! Great Experience. Don Remaly. More

Very kind and helpful group of customer care reps. Enjoyed working with them and they did everything they cpuld to help get me in a vehicle. Enjoyed working with them and they did everything they cpuld to help get me in a vehicle. More

All employees were helpful and considerate. Text reminders were helpful. Only issue I had is that I felt 2hrs and 45 minutes for an oil change was a bit excessive Text reminders were helpful. Only issue I had is that I felt 2hrs and 45 minutes for an oil change was a bit excessive More

It was great and a easy experience. Bryan helped find the perfect new vehicle for my driving needs. Bryan helped find the perfect new vehicle for my driving needs. More