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James Wood Motors, Inc. - Service Center
Decatur, TX
880 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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880 Reviews of James Wood Motors, Inc. - Service Center
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November 26, 2024
They were able to help me troubleshoot a problem with the brakes on my truck. brakes on my truck. More
by BOB.BLACKWOOD
Verified CustomerEmployees Worked With
November 24, 2024
Communication was excellent and everyone was very friendly and welcoming. I will definitely be back again! friendly and welcoming. I will definitely be back again! More
by Kaylee
Employees Worked With
November 24, 2024
James Woods sale's department is Awesome,and care about the customer. The service is very good at what they do including the technicians. VERY PROFESSIONAL the customer. The service is very good at what they do including the technicians. VERY PROFESSIONAL More
by donaldsherry13
Employees Worked With
November 22, 2024
Bryan Stanley in service is fabulous! He always keeps me updated on progress of repairs, oil changes, etc., whatever I am in service for. Thank you!! He always keeps me updated on progress of repairs, oil changes, etc., whatever I am in service for. Thank you!! More
by cwalker92
Employees Worked With
November 22, 2024
I was impressed with the salesman when I bought the truck. I have been well taken care of when I have gotten service also. truck. I have been well taken care of when I have gotten service also. More
by RANGERONEYANDDIXIE
Employees Worked With
November 22, 2024
I normally have great service experiences at this dealership. However, my latest oil change took two hours. When I asked what happened, they said it was unusually busy. I had an appointment. What is dealership. However, my latest oil change took two hours. When I asked what happened, they said it was unusually busy. I had an appointment. What is the point in making appointments? Usually it takes an hour and the website even states that they don’t expect it to take long. I texted my service advisor and explained I couldn’t give a 5 star rating. He apologized and informed me that my time was valuable. The next day I get a text supposedly from this advisor asking for a 5 star review and to get back with him if I experienced any challenges. ?? I informed him that I had already expressed my challenges. The next day he responded saying he was out or he would have responded sooner. So, automated texts, long wait times, and snarky comments made the last oil change less than excellent. More
by CLAYW20
Employees Worked With
November 20, 2024
I had a recall download, and a rim replaced. I asked if after the rim was replaced if all 4 tires pressures be set the same because they were all 31-32 #s and I figured after the tire was mounte I asked if after the rim was replaced if all 4 tires pressures be set the same because they were all 31-32 #s and I figured after the tire was mounted on the new rim that it would be aired up a lot more. After 3,5 hour wait, my truck was ready. When I got in my truck 3 tires were 31#s and the tire with the new rim was 40#s. It was raining that day and I ended up stopping at a gas station and aired up the other tires to 40 #s. I got soaked doing it. More
by FORMOAK
Employees Worked With
November 20, 2024
Bryan Stanley provides great customer service. I have been very pleased with my service except during covid. I have been very pleased with my service except during covid. More
by M_GRIZZ
Employees Worked With
November 20, 2024
They always do a great job in a timely manner. We had an issue with our account not reflecting all the cars we've had over the 20plus years we've been doing business with James Wood, but it got st We had an issue with our account not reflecting all the cars we've had over the 20plus years we've been doing business with James Wood, but it got straightened out. More
by SBECKNER
Employees Worked With
November 18, 2024
The service tech was glad to do what I wanted done. Also had a nice stay in the waiting room. Also had a nice stay in the waiting room. More
by keithpeppersr
Employees Worked With
