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James Wood Motors, Inc. - Service Center

Decatur, TX

4.6
880 Reviews

880 Reviews of James Wood Motors, Inc. - Service Center

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December 01, 2024

Friendly and personable. Keeps customers best interest in mind. Not any more words. Thank you... More

by ANNRIPLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Hooe
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 03, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your kind words! We're thrilled to hear that you found our team friendly and personable at James Wood Chevrolet Buick GMC Decatur. Your satisfaction is our priority, and we look forward to serving you again! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

December 01, 2024

Bryan Stanley always make sure my vehicle is taken care of any needed service or repairs . More

by WICKERCREW5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 03, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful review! We're glad to hear that Bryan has been taking great care of your vehicle and ensuring it receives the necessary service and repairs. At James Wood Chevrolet Buick GMC Decatur, we strive to provide excellent service, and it’s great to know that Bryan is making a positive impact. We look forward to seeing you again for your next visit! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

December 01, 2024

Good experience and highly recommend! Good customer service! They are very knowledgeable and informative on the type of vehicle you want to purchase. More

by ERMABOWEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Krystal Gipson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Westerlund
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 03, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful review! We greatly appreciate your kind words about our customer service and the knowledgeable team at James Wood Chevrolet Buick GMC Decatur. It's fantastic to hear that you had a good experience. We hope to assist you again in the future, and please feel free to share your experience with others! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

December 01, 2024

They did the oil change and tire rotation quickly. Bryan was awesome as always and very detailed when talking over the phone. More

by ASHLEY_ZAMORA25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 03, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you, Ashley, for your wonderful review! We're thrilled to hear that Bryan provided you with excellent service during your oil change and tire rotation at James Wood Chevrolet Buick GMC Decatur. Your kind words about his detailed communication are much appreciated. We look forward to seeing you again for your next service! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

December 01, 2024

I like the service center but it takes way to long to get the service work done. Took my Cadillac in for a simple repair and it took two weeks. So that was two weeks without a vehicle. To long More

by KATBOWEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Hooe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Stanley
1.0
This rating includes all reviews, with more weight given to recent reviews.
Krystal Gipson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 04, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for sharing your experience with us. I appreciate your feedback regarding the service time for your Cadillac at James Wood Chevrolet Buick GMC Decatur. While I am glad to hear that you like our service center, I understand that a two-week wait for repairs is not ideal. We strive to improve our processes and your comments will help us in that effort. Please feel free to reach out to me directly if you have any further concerns or suggestions. We value your business and hope to serve you better in the future. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

December 01, 2024

I do not want to make a comment. Why is this mandatory for review of the service? More

by klt0001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Rhine
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 03, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your feedback! We appreciate you taking the time to rate James Wood Chevrolet Buick GMC Decatur. Your opinion matters to us, and we look forward to assisting you in the future! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

December 01, 2024

Sean is the best. He kept me informed and advised me on the best repair options. He made a stressful situation less so. More

by gajojohnson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Hooe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 03, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your kind words! We're thrilled to hear that Sean provided you with excellent service and support during your repair visit at James Wood Chevrolet Buick GMC Decatur. Our team strives to make every experience as smooth as possible. We appreciate your feedback and hope to see you again soon! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

December 01, 2024

Had to tell them 3 times I did not want a tire rotation also asked for car wash and it wasn’t washed. More

by SHERRY.F910
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Krystal Gipson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 04, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you, Sherry, for sharing your experience with us. I understand that clear communication is essential, and I'm disappointed to hear that there were issues regarding your tire rotation request and the car wash at James Wood Chevrolet Buick GMC Decatur. Your feedback is invaluable, and I encourage you to reach out to me directly so I can address your concerns and ensure a better experience next time. Thank you for your input. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

November 30, 2024

The customer service has always been great friendly and courteous and professional . The service department is clean More

by BWRANDOLPH4570
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beau Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Karen Pattison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Starla Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Russell Fox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Westerlund
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 03, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful review! We're thrilled to hear that you've consistently experienced great customer service at James Wood Chevrolet Buick GMC Decatur. Our team takes pride in being friendly, courteous, and professional, and we appreciate your acknowledgment of our clean service department. We look forward to serving you again on your next visit! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

November 28, 2024

everyone did an outstandnig job only downside was the wait time to have truck serviced with an appt( 3hrs) More

by BOBRSTROLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 04, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your feedback! I'm thrilled to hear that our team did an outstanding job during your visit to James Wood Chevrolet Buick GMC Decatur. I understand that the wait time for service is an important aspect of your experience, and I appreciate you bringing it to my attention. Your comments help us improve, and I hope to provide a more efficient experience next time. I look forward to seeing you again! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

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