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James Wood Motors, Inc - Buick Chevrolet GMC Hyundai

Decatur, TX

4.8
2,157 Reviews
James Wood Motors in Decatur - A Trusted Community Partner Since 1978 At James Wood Motors in Decatur, we're not just in the business of selling cars; we're deeply committed to serving our community and building lasting relationships with our customers. With a legacy that spans over four decades, our family-owned dealership has been a cornerstone of the North Texas automotive industry since 1978. Community Engagement: From the very beginning, community engagement has been at the heart of our business philosophy. We believe in giving back to the town that has supported us for so many years. That's why we're proud sponsors of numerous local events, fundraisers, and initiatives aimed at enriching the lives of our neighbors and strengthening the fabric of our community. Whether it's sponsoring a local sports team, participating in charity drives, Youth Fairs or hosting community events at our dealership, we're always looking for ways to make a positive impact. Exceptional Customer Service: Our commitment to excellence extends beyond our involvement in the community. We take pride in providing our customers with an unparalleled car-buying experience, characterized by transparency, integrity, and personalized service. Our knowledgeable team members are here to guide you through every step of the purchasing process, ensuring that you find the perfect vehicle to suit your needs and budget. And our dedication to customer satisfaction doesn't end when you drive off the lot; we're here to provide ongoing support and assistance for as long as you own your vehicle. Rave Reviews: But don't just take our word for it—our customers speak for themselves. We're honored to have received countless glowing reviews and testimonials from satisfied customers who have experienced the James Wood Motors in Decatur difference firsthand. Their feedback serves as a testament to our unwavering commitment to quality, reliability, and customer care. Looking Ahead: As we look to the future, we remain steadfast in our commitment to serving the Wise County community with the same passion and dedication that has defined us for over four decades. Whether you're in the market for a new or pre-owned vehicle, or simply seeking a dealership you can trust, we invite you to experience the James Wood Motors in Decatur difference for yourself. Thank you for choosing James Wood Motors in Decatur where community, integrity, and exceptional service come standard.
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2111 US-287

Decatur, TX

76234

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Showing 2,157 reviews

September 18, 2024

Jeff Morris was the best salesman I have dealt with during all of the vehicles I have bought including RV's. Made me feel like I was dealing with a friend rather than a salesman. Same with Jeff in fi More

by KIF
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Morris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful review! I'm thrilled to hear about your great experience with Jeff and our finance team at James Wood Chevrolet Buick GMC Decatur. It’s always our goal to provide a friendly and supportive atmosphere for our customers. I look forward to seeing you for service and appreciate your trust in us! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

September 18, 2024

The loan process was amazing. The down side is my brand new car radio is not working properly. Took it in but I was told they can’t fix it. They know there is a problem but no More

by terrichitty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Hooe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for sharing your experience with us. I'm thrilled to hear that you had an amazing loan process at James Wood Chevrolet Buick GMC Decatur. However, I understand your concern about the radio issue in your new car. While I know this situation is frustrating, I appreciate your patience as Chevrolet works on a solution. Please feel free to reach out to me if you have any further questions or concerns. I look forward to assisting you again! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

September 18, 2024

i have been a James Wood customer for 25 years for a reason, the people. this is my tenth vehicle from James wood i was most displeased with the financing this time, never before. i was quoted 5.9% int More

by nick@lanesupplyinc.com
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Drew Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 17, 2024

They are very easy to work with. I felt like they listened to my needs and then found a way to meet them. Mike was honest and respectful. I never felt pressured or asked to go over m More

by j.lance.palmer
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes
Employees Worked With
Mike Wheat
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful review! We’re thrilled to hear that you had a positive experience with us at James Wood Chevrolet Buick GMC Decatur. It’s great to know that Mike was able to assist you in a respectful and pressure-free manner. We appreciate your recommendation and look forward to serving you again in the future! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

September 17, 2024

This is the second vehicle we have purchased through Derek Ward. He kept us informed on inventory and was easy to work with. He had to get the Equinox from the Denton store, but the entire transaction More

by coachrm3
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Derek Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful review! We're thrilled to hear that your experience with Derek at James Wood Chevrolet Buick GMC Decatur was so positive and that you found the process of purchasing your Equinox smooth and enjoyable. We appreciate your loyalty and look forward to assisting you again in the future. Safe travels in your new vehicle! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

September 16, 2024

I was very pleased with the available selection at James Woods and the salesman was very informative and helpful. The financial officer showed us available options and was also very informative. Everyone we More

by almadf
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mario, Ruben
Sep 18, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful review! I'm thrilled to hear that you were pleased with our selection at James Wood Chevrolet Buick GMC Decatur and that our team, including the salesman and financial officer, provided you with the informative and helpful service we strive for. Your feedback is greatly appreciated, and I hope to assist you again in the future! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

September 16, 2024

Rocco was very knowledgeable, and personable, making me feel comfortable with my purchase. I highly recommend seeing Rocco for your vehicle needs. More

by dr.mark.jl
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rocco Rotundo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 18, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you so much for your kind words! I'm thrilled to hear that Rocco made you feel comfortable during your purchase at James Wood Chevrolet Buick GMC Decatur. Your recommendation means a lot to me, and I look forward to assisting you with your vehicle needs in the future! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

September 16, 2024

Randy was super helpful and made the process simple and enjoyable. Will definitely use this dealership again. More

by mfoster8928
Recommend Dealer
Yes
Employees Worked With
Randy Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 18, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful review! I’m thrilled to hear that Randy was able to assist you and make your experience at James Wood Chevrolet Buick GMC Decatur enjoyable. I look forward to serving you again in the future! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

September 15, 2024

It took 12 days to get a quote before repairs could begin. This is unacceptable. More

by GERICK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Rhine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 17, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for sharing your experience with us. We understand the frustration of waiting for a quote, and we appreciate your feedback. At James Wood Chevrolet Buick GMC Decatur, we strive to improve our processes to serve you better. If you have any further concerns, please feel free to reach out to us directly. We value your input and hope to assist you more efficiently in the future. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

September 15, 2024

God experience Cathy took plenty of time to answer all of our questions. Third car we have bought from James Wood Hyundai More

by rspain2003
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cathy Spurgeon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 17, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful review! I'm thrilled to hear about your positive experience with us at James Wood Chevrolet Buick GMC Decatur. It's great to know that Cathy took the time to address all your questions. I appreciate your continued trust in us for your vehicle purchases and look forward to assisting you again in the future! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

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