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James Wood Motors, Inc - Buick Chevrolet GMC Hyundai

Decatur, TX

4.8
1,845 Reviews
James Wood Motors in Decatur - A Trusted Community Partner Since 1978 At James Wood Motors in Decatur, we're not just in the business of selling cars; we're deeply committed to serving our community and building lasting relationships with our customers. With a legacy that spans over four decades, our family-owned dealership has been a cornerstone of the North Texas automotive industry since 1978. Community Engagement: From the very beginning, community engagement has been at the heart of our business philosophy. We believe in giving back to the town that has supported us for so many years. That's why we're proud sponsors of numerous local events, fundraisers, and initiatives aimed at enriching the lives of our neighbors and strengthening the fabric of our community. Whether it's sponsoring a local sports team, participating in charity drives, Youth Fairs or hosting community events at our dealership, we're always looking for ways to make a positive impact. Exceptional Customer Service: Our commitment to excellence extends beyond our involvement in the community. We take pride in providing our customers with an unparalleled car-buying experience, characterized by transparency, integrity, and personalized service. Our knowledgeable team members are here to guide you through every step of the purchasing process, ensuring that you find the perfect vehicle to suit your needs and budget. And our dedication to customer satisfaction doesn't end when you drive off the lot; we're here to provide ongoing support and assistance for as long as you own your vehicle. Rave Reviews: But don't just take our word for it—our customers speak for themselves. We're honored to have received countless glowing reviews and testimonials from satisfied customers who have experienced the James Wood Motors in Decatur difference firsthand. Their feedback serves as a testament to our unwavering commitment to quality, reliability, and customer care. Looking Ahead: As we look to the future, we remain steadfast in our commitment to serving the Wise County community with the same passion and dedication that has defined us for over four decades. Whether you're in the market for a new or pre-owned vehicle, or simply seeking a dealership you can trust, we invite you to experience the James Wood Motors in Decatur difference for yourself. Thank you for choosing James Wood Motors in Decatur where community, integrity, and exceptional service come standard.
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2111 US-287

Decatur, TX

76234

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Showing 1,845 reviews

August 15, 2024

Great service, friendly staff, they expedited the whole process, simple and quick and easy. good business More

by danschlaak
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Clay Estes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Beau Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Starla Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your fantastic review! We're thrilled to hear that you experienced great service and found our staff to be friendly. At James Wood Chevrolet Buick GMC Decatur, we strive to make the car-buying process simple and quick for our customers. We appreciate your feedback and look forward to welcoming you back soon! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

August 15, 2024

I recently purchased a 2024 Hyundai Elantra, and I couldn’t be happier with the entire process. The sales manager went above and beyond to make my experience seamless and enjoyable. From the initia More

by ssmith20
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
trey , brad
Aug 16, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for taking the time to leave such a wonderful review! We're thrilled to hear that you had a seamless and enjoyable experience at James Wood Chevrolet Buick GMC Decatur. Our team prides itself on being knowledgeable and attentive, and it's fantastic to know that they met your needs throughout the process. We appreciate your kind words and look forward to welcoming you back in the future. Enjoy your new vehicle! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

August 15, 2024

We were taken care of in a timely manner Everything was done smoothly Fully satisfied More

by DONNAWEICK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful feedback! We're thrilled to hear that you were taken care of in a timely manner and that everything went smoothly. At James Wood Chevrolet Buick GMC Decatur, we strive for complete customer satisfaction, and we're glad we achieved that for you. We look forward to serving you again in the future! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

August 14, 2024

I was helped immediately and consistantly from that point on until I left with my vehicle. More

by vanderle
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hunter Helm
Aug 14, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful review! We appreciate your feedback and are thrilled to hear that you were helped immediately and consistently at James Wood Chevrolet Buick GMC Decatur. Enjoy your new vehicle, and we look forward to assisting you again in the future! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

August 14, 2024

So far so good. Just bought a new Palisade and the vehicle is great. DeWayne and everyone else helping us were super friendly. Would highly recommend More

by toppsfan2001
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
DeWayne
Aug 14, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful review! We're thrilled to hear that you're enjoying your new Palisade. DeWayne and the team at James Wood Chevrolet Buick GMC Decatur appreciate your kind words and will be glad to hear that they made a positive impression. We truly appreciate your recommendation and look forward to assisting you again in the future! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

August 14, 2024

Great people from sales to service. It's great no hassle dealing to setting up service and accessories More

by scaruthers3
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Derek Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rusty Ford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn Hooe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 14, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your fantastic review! I'm thrilled to hear that you had a no-hassle experience with our sales and service teams at James Wood Chevrolet Buick GMC Decatur. Your satisfaction is our top priority, and I appreciate your feedback. I look forward to seeing you again for any future needs! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

August 14, 2024

Service advisor was really helpful and the mechanic did an amazing job! My front end was going out on my 02 they fixed it as fast as they could but also made sure it was done right! More

by CHASTONTEELER23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Krystal Gipson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your kind words! I'm glad to hear that our service advisor was helpful and that your 2002 vehicle was taken care of promptly and correctly. At James Wood Chevrolet Buick GMC Decatur, I take pride in delivering quality service. I appreciate your support and look forward to assisting you again in the future! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

August 13, 2024

I was charged $90 fi nothing! !! You misdiagnosed!!!! Nothing wrong with water pump!!! I would NOT recommend you to anyone!!!!!! More

by GAIL-R-BERG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Zach Rhine
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 14, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for sharing your experience. I understand your concerns regarding the diagnostic charge and the misdiagnosis related to the water pump. Your feedback is important to me, and I would like to address this matter further. Please feel free to contact me directly at James Wood Chevrolet Buick GMC Decatur, so we can work towards a resolution. I appreciate your feedback and hope to provide you with a better experience in the future. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

August 13, 2024

We met chris e. and he was very kind and friendly. It's far from where I live but I still want to go back. More

by korearocks972
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris E. Filline
Aug 14, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful feedback! I'm thrilled to hear that you had such a positive experience with Chris at James Wood Chevrolet Buick GMC Decatur. It's great to know that his kindness and friendliness made a lasting impression. I look forward to welcoming you back, even if it's a bit of a trek! Safe travels, and see you soon! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

August 13, 2024

Had an issue with my truck. Mechanical issues and warranty issues. James Wood Motors handled everything completely and got me back up and running More

by JIMBOB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carey Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn Hooe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 13, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your kind words! I'm thrilled to hear that we were able to assist you with the mechanical and warranty issues on your truck. At James Wood Chevrolet Buick GMC Decatur, I strive to ensure our customers are back on the road as quickly as possible. I appreciate your feedback and hope to see you again soon! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

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