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James Wood Motors, Inc - Buick Chevrolet GMC Hyundai
Decatur, TX
1,845 Reviews
James Wood Motors in Decatur - A Trusted Community Partner Since 1978
At James Wood Motors in Decatur, we're not just in the business of selling cars; we're deeply committed to serving our community and building lasting relationships with our customers. With a legacy that spans over four decades, our family-owned dealership has been a cornerstone of the North Texas automotive industry since 1978.
Community Engagement:
From the very beginning, community engagement has been at the heart of our business philosophy. We believe in giving back to the town that has supported us for so many years. That's why we're proud sponsors of numerous local events, fundraisers, and initiatives aimed at enriching the lives of our neighbors and strengthening the fabric of our community. Whether it's sponsoring a local sports team, participating in charity drives, Youth Fairs or hosting community events at our dealership, we're always looking for ways to make a positive impact.
Exceptional Customer Service:
Our commitment to excellence extends beyond our involvement in the community. We take pride in providing our customers with an unparalleled car-buying experience, characterized by transparency, integrity, and personalized service. Our knowledgeable team members are here to guide you through every step of the purchasing process, ensuring that you find the perfect vehicle to suit your needs and budget. And our dedication to customer satisfaction doesn't end when you drive off the lot; we're here to provide ongoing support and assistance for as long as you own your vehicle.
Rave Reviews:
But don't just take our word for it—our customers speak for themselves. We're honored to have received countless glowing reviews and testimonials from satisfied customers who have experienced the James Wood Motors in Decatur difference firsthand. Their feedback serves as a testament to our unwavering commitment to quality, reliability, and customer care.
Looking Ahead:
As we look to the future, we remain steadfast in our commitment to serving the Wise County community with the same passion and dedication that has defined us for over four decades. Whether you're in the market for a new or pre-owned vehicle, or simply seeking a dealership you can trust, we invite you to experience the James Wood Motors in Decatur difference for yourself.
Thank you for choosing James Wood Motors in Decatur where community, integrity, and exceptional service come standard.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 8:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 8:00 PM
Saturday 8:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 1,845 reviews
August 22, 2024
Jason and his team made the buying process so easy! He was able to locate the truck I was looking for and get it in very quickly. He was very knowledgeable and professional. He had everything ready He was able to locate the truck I was looking for and get it in very quickly. He was very knowledgeable and professional. He had everything ready to go when I got to the dealership. More
by ERICR6
Verified Customer
August 22, 2024
To start out, I won't say that I wouldn't recommend James Wood Motors for service ... maybe it was an "off week" for them. Long story short, I took my vehicle in to get looked at as it had some electrical is Wood Motors for service ... maybe it was an "off week" for them. Long story short, I took my vehicle in to get looked at as it had some electrical issues and I was going to go ahead and get an oil change while it was being looked at. I brought the vehicle in on a Monday morning. I knew it would be there for at least a day or two, but by that Thursday, I still had not heard anything about the truck. I called that morning and didn't receive a call back. I called later that evening and my service manager was gone, so i asked to leave a note to be called first thing on Friday. I didn't hear anything and finally connected with my service manger later that afternoon, who stated the vehicle was ready. Fine. No problem. They had given me a loaner vehicle, so i chalked the truck being there so long and no word on it as "bygones". Well, I get my truck and the oil obviously had been changed, but that felt like that was it. It said they did a multi-point inspection to go along with the oil change, but when receiving my truck, my windshield wiper washer area was bone dry - just like it was when I brought it in. No topping off of any fluids, what so ever. Tack on a tire rotation, which I "think" was completed. But, when completed, they didn't even look at my PSI on the tires and of course I drove off the lot after getting my truck, with all four tires at least 4-5 PSI lower than what they should have been. I guess, don't say you completed a multi-point inspection, if you aren't going to do the basic multi-point inspections. To me, it's like ordering french fries from a drive thru and the employees not adding any ketchup to my bag. I shouldn't have to ask for ketchup. I shouldn't have to ask that my tires are inflated and my washer fluid topped off. Would I come back? Doubtful, just because Decatur is quite the drive for me. But, they were willing to offer me a loaner, and I did appreciate that very much. I guess if I were to look at coming back, i would just ask if they are planning to air up my tires (if low) and/or top off my fluids (if low). More
by d.myres
Employees Worked With
N/A
August 22, 2024
Consistent courteous efficient service. Comfortable waiting are and a cup of coffee is always available. Highly recommended. Comfortable waiting are and a cup of coffee is always available. Highly recommended. More
by mikesnodgrass45
August 22, 2024
Their sales method is to not be pushy, be knowledgeable about the vehicles, and sell them at a transparent, reasonable price with no dealer add-ons. Landon East was top notch. about the vehicles, and sell them at a transparent, reasonable price with no dealer add-ons. Landon East was top notch. More
by AUSTIN_ASU
August 20, 2024
Clay Estes was very professional, knowledgeable and a long time friend and made me feel like a family member, thanks and GOD BLESS !! long time friend and made me feel like a family member, thanks and GOD BLESS !! More
by Snuffysurfdude
Employees Worked With
August 20, 2024
Great experience. Very knowledgeable sales person. I would highly recommend this dealership to friends and family. Very knowledgeable sales person. I would highly recommend this dealership to friends and family. More
by pickoil55
Employees Worked With
August 20, 2024
Made it very quick and easy to buy from them , we weren’t stuck at a dealership all day long. Andrew was helpful and made sure we got what we needed. stuck at a dealership all day long. Andrew was helpful and made sure we got what we needed. More
by dylanfedei514
Employees Worked With
Andrew , Belden
August 20, 2024
Outstanding Experience with Karen & Asa! Highly recommend choosing James Wood in Decatur for your next car buying experience! Highly recommend choosing James Wood in Decatur for your next car buying experience! More
by mollykinsey2015
August 19, 2024
Great service in a timely manner and a car wash to boot. Could not be any better. Could not be any better. More
by eddied53
Employees Worked With
