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James Wood Motors, Inc - Buick Chevrolet GMC Hyundai

Decatur, TX

4.8
2,146 Reviews
James Wood Motors in Decatur - A Trusted Community Partner Since 1978 At James Wood Motors in Decatur, we're not just in the business of selling cars; we're deeply committed to serving our community and building lasting relationships with our customers. With a legacy that spans over four decades, our family-owned dealership has been a cornerstone of the North Texas automotive industry since 1978. Community Engagement: From the very beginning, community engagement has been at the heart of our business philosophy. We believe in giving back to the town that has supported us for so many years. That's why we're proud sponsors of numerous local events, fundraisers, and initiatives aimed at enriching the lives of our neighbors and strengthening the fabric of our community. Whether it's sponsoring a local sports team, participating in charity drives, Youth Fairs or hosting community events at our dealership, we're always looking for ways to make a positive impact. Exceptional Customer Service: Our commitment to excellence extends beyond our involvement in the community. We take pride in providing our customers with an unparalleled car-buying experience, characterized by transparency, integrity, and personalized service. Our knowledgeable team members are here to guide you through every step of the purchasing process, ensuring that you find the perfect vehicle to suit your needs and budget. And our dedication to customer satisfaction doesn't end when you drive off the lot; we're here to provide ongoing support and assistance for as long as you own your vehicle. Rave Reviews: But don't just take our word for it—our customers speak for themselves. We're honored to have received countless glowing reviews and testimonials from satisfied customers who have experienced the James Wood Motors in Decatur difference firsthand. Their feedback serves as a testament to our unwavering commitment to quality, reliability, and customer care. Looking Ahead: As we look to the future, we remain steadfast in our commitment to serving the Wise County community with the same passion and dedication that has defined us for over four decades. Whether you're in the market for a new or pre-owned vehicle, or simply seeking a dealership you can trust, we invite you to experience the James Wood Motors in Decatur difference for yourself. Thank you for choosing James Wood Motors in Decatur where community, integrity, and exceptional service come standard.
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2111 US-287

Decatur, TX

76234

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Showing 2,146 reviews

November 29, 2024

However much you are paying Mr Mike Wheat, it’s not enough! Mike is a genuine, no-pressure salesman. He pays attention to what the customer needs, then delivers and closes the sale in a professional More

by tmroperjdb
Sales Price Transparency
Purchase Time
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Recommend Dealer
Yes
Employees Worked With
Mike Wheat
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your kind words about Mike at James Wood Chevrolet Buick GMC Decatur! I'm thrilled to hear that he provided you with a genuine and professional experience while helping you with your 2021 Used RAM 2500. Your satisfaction means a lot to me, and I appreciate you taking the time to share your experience. I look forward to assisting you again in the future! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

November 28, 2024

everyone did an outstandnig job only downside was the wait time to have truck serviced with an appt( 3hrs) More

by BOBRSTROLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 04, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your feedback! I'm thrilled to hear that our team did an outstanding job during your visit to James Wood Chevrolet Buick GMC Decatur. I understand that the wait time for service is an important aspect of your experience, and I appreciate you bringing it to my attention. Your comments help us improve, and I hope to provide a more efficient experience next time. I look forward to seeing you again! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

November 27, 2024

Great sales experience. However, truck has been in the shop longer than I have had it in my possession since purchasing a week ago. Terrible at 75 miles it’s already in the More

by jensenchris87
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes
Employees Worked With
Andrew Baier
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 04, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your feedback. I'm glad to hear you had a great sales experience with us at James Wood Chevrolet Buick GMC Decatur. I understand your frustration with your truck spending time in the shop so soon after your purchase. Please reach out to me directly so I can assist you in resolving this issue promptly. I appreciate your communication and look forward to helping you. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

November 27, 2024

We love James Woods. The staff is great. Friendly. The salesman Drew Ward was outstanding. Very good knowledgeable. Would highly recommend James Woods to anyone. We would More

by diana.jones1962
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Drew Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you so much for your fantastic review! I'm thrilled to hear that you had such a positive experience at James Wood Chevrolet Buick GMC Decatur. It's great to know that Drew's outstanding service made a difference in your visit. I truly appreciate your recommendation and look forward to assisting you again in the future! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

November 26, 2024

They were able to help me troubleshoot a problem with the brakes on my truck. More

by BOB.BLACKWOOD
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Krystal Gipson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 27, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your positive feedback! We're glad to hear that we could assist you in troubleshooting the brake problem on your truck. Your satisfaction is important to us at James Wood Chevrolet Buick GMC Decatur. We look forward to helping you again in the future! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

November 25, 2024

Karen is always helpful and knowledgeable. This is my 3rd car she has helped me with, and she makes the process very pleasant More

by jaime.stearns
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Karen Pattison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 26, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your kind words! We're thrilled to hear that Karen has consistently provided you with helpful and knowledgeable service at James Wood Chevrolet Buick GMC Decatur. It's great to know that your experience has been pleasant throughout your car-buying journey. We look forward to assisting you with your next vehicle! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

November 25, 2024

Overall a great experience, Rusty Ford made everything seamless and easy. I look forward to my next purchase with James Wood. More

by nathanecobb
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Drew Ward
4.0
This rating includes all reviews, with more weight given to recent reviews.
Rusty Ford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 26, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you, Nathan! We're thrilled to hear that you had a great experience with Rusty at James Wood Chevrolet Buick GMC Decatur. We appreciate your kind words and look forward to assisting you with your next purchase. Don't hesitate to reach out if you need anything in the meantime! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

November 25, 2024

We have been trading with James Wood for over 10 years. All of our experience has been good. Rocco Rotundo makes Car Buying and Leasing a Pleasure. I More

by qlivestock
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rocco Rotundo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 26, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your kind words! We're thrilled to hear that you have had a positive experience with James Wood Chevrolet Buick GMC Decatur over the past 10 years. Rocco truly goes above and beyond to make the car buying and leasing process enjoyable. We appreciate your loyalty and look forward to serving you for many more years to come! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

November 24, 2024

Communication was excellent and everyone was very friendly and welcoming. I will definitely be back again! More

by Kaylee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Rhine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 26, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful review! I'm thrilled to hear that you experienced excellent communication and felt welcomed at James Wood Chevrolet Buick GMC Decatur. I look forward to seeing you again soon! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

November 24, 2024

Great doing business with JWM. Knowledgeable, courteous sales personnel willing to spend the time needed to answer questions of equipment and sales procedures. This is a second e More

by gfields5702
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Drew Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rocco Rotundo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Randy Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Starla Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 26, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful feedback! I'm thrilled to hear about your positive experiences at James Wood Chevrolet Buick GMC Decatur. Our knowledgeable and courteous sales team is always here to ensure you have all the information you need. I appreciate your recommendation and your drive to see us. I look forward to assisting you on your next purchase! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

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