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James Wood Motors, Inc - Buick Chevrolet GMC Hyundai

Decatur, TX

4.8
1,844 Reviews
James Wood Motors in Decatur - A Trusted Community Partner Since 1978 At James Wood Motors in Decatur, we're not just in the business of selling cars; we're deeply committed to serving our community and building lasting relationships with our customers. With a legacy that spans over four decades, our family-owned dealership has been a cornerstone of the North Texas automotive industry since 1978. Community Engagement: From the very beginning, community engagement has been at the heart of our business philosophy. We believe in giving back to the town that has supported us for so many years. That's why we're proud sponsors of numerous local events, fundraisers, and initiatives aimed at enriching the lives of our neighbors and strengthening the fabric of our community. Whether it's sponsoring a local sports team, participating in charity drives, Youth Fairs or hosting community events at our dealership, we're always looking for ways to make a positive impact. Exceptional Customer Service: Our commitment to excellence extends beyond our involvement in the community. We take pride in providing our customers with an unparalleled car-buying experience, characterized by transparency, integrity, and personalized service. Our knowledgeable team members are here to guide you through every step of the purchasing process, ensuring that you find the perfect vehicle to suit your needs and budget. And our dedication to customer satisfaction doesn't end when you drive off the lot; we're here to provide ongoing support and assistance for as long as you own your vehicle. Rave Reviews: But don't just take our word for it—our customers speak for themselves. We're honored to have received countless glowing reviews and testimonials from satisfied customers who have experienced the James Wood Motors in Decatur difference firsthand. Their feedback serves as a testament to our unwavering commitment to quality, reliability, and customer care. Looking Ahead: As we look to the future, we remain steadfast in our commitment to serving the Wise County community with the same passion and dedication that has defined us for over four decades. Whether you're in the market for a new or pre-owned vehicle, or simply seeking a dealership you can trust, we invite you to experience the James Wood Motors in Decatur difference for yourself. Thank you for choosing James Wood Motors in Decatur where community, integrity, and exceptional service come standard.
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2111 US-287

Decatur, TX

76234

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Showing 1,844 reviews

September 14, 2024

I have done business with Brad Gunter for quite sometime and it’s always been great More

by brian_basaldua
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Brad Gunter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 17, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your kind words, Brian! I'm thrilled to hear that you’ve had such a positive experience with Brad at James Wood Chevrolet Buick GMC Decatur. I appreciate your loyalty and look forward to assisting you again in the future! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

September 13, 2024

Great service they real care about there Customers kind and friendly.Honest About the cars More

by freddie.martin1981
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bob Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Filline
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful review! I'm thrilled to hear that you experienced great service at James Wood Chevrolet Buick GMC Decatur. Our team is dedicated to providing kind and honest customer care, and your feedback truly reflects our commitment. I look forward to seeing you again soon! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

September 13, 2024

From the time Shawn met me at my car the service was efficient and accurate, completed in just over an hour. More

by jerit37
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Hooe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful review! I'm thrilled to hear about your positive experience at James Wood Chevrolet Buick GMC Decatur. It's great to know that Shawn provided you with efficient and accurate service. I appreciate your feedback and look forward to seeing you again soon! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

September 13, 2024

It felt like home. Everyone was so genuine and kind. Randy is one of those people that you feel you known forever. From the moment I spoke to him til the end of our sig More

by Juan Orta
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Randy Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you so much for your wonderful review! I'm thrilled to hear that you felt at home during your visit to James Wood Chevrolet Buick GMC Decatur. It’s great to know that Randy made such a positive impression on you and your family. I appreciate your trust in us, and I look forward to seeing you for your next oil change! Safe travels until then! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

September 13, 2024

Cathy and Asa were easy to work with and the used truck was priced right. The trade in i got was fair considering the age (25 yr old vehicle) and condition. It was worth the drive to Decatur. More

by Cowtownnative
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cathy Spurgeon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful review! I'm glad to hear that you found Cathy and Asa easy to work with and that you were satisfied with the pricing of the used truck and your trade-in. It means a lot to me that you thought it was worth the drive to Decatur. I hope to see you again at James Wood Chevrolet Buick GMC Decatur! Enjoy your new truck! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

September 13, 2024

Everyone is very friendly, and the job is always done in a timely manner. I appreciate the Service Department. More

by kar60aa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful feedback! I'm thrilled to hear you had a great experience with our friendly team and that our Service Department met your expectations for timely service at James Wood Chevrolet Buick GMC Decatur. I truly appreciate your support and look forward to serving you again soon! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

September 13, 2024

Could not be more pleased with the way Zach kept me up to date on my repairs. Lookin forward to being a customer for a long time. More

by GRIFFIN515
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Rhine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful review! I'm thrilled to hear that Zach kept you well-informed during your repairs. At James Wood Chevrolet Buick GMC Decatur, I strive to provide excellent service and appreciate your loyalty. I look forward to serving you for many years to come! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

September 13, 2024

Steve is a great salesman to work with. Took care of me in and out no problems. I'm a happy with my new truck. More

by samlara1713
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Frazier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you! I'm thrilled to hear that you had a great experience with our team and that you’re happy with your new truck. At James Wood Chevrolet Buick GMC Decatur, I strive to provide top-notch service, and it’s wonderful to know that Steve took great care of you. I look forward to seeing you again! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

September 13, 2024

Rocco knew what he was doing so he didn’t have to play the game of having to talk to his manager about every little decision. He negotiated fairly with me. More

by vincentmrh
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rocco Rotundo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your feedback! I'm glad to hear that Rocco was able to assist you effectively and negotiate fairly. At James Wood Chevrolet Buick GMC Decatur, I strive for a seamless experience for our customers. I appreciate your support and hope to see you again soon! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

September 12, 2024

I was charged 356$ for each light bulb that only cost 124$ on Amazon. It cost me 1000$ to have 2 headlight bulbs changed on my car! Ridiculous!! More

by Debshply1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Zach Rhine
2.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 13, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for sharing your experience with us. I understand your concerns regarding the cost of the headlight bulb replacement at James Wood Chevrolet Buick GMC Decatur. Our pricing reflects the quality of service and genuine parts we provide to ensure the best performance for your vehicle. If you would like to discuss this matter further, please don't hesitate to reach out to me directly. Your feedback is valuable, and I appreciate the opportunity to address your concerns. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

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