James Wood Motors, Inc - Buick Chevrolet GMC Hyundai

Pros: I have purchased many vehicles from various dealerships over the years. Most left me much to be desired. Chris was great to work with. Being from out of state we wanted to have the deal done be dealerships over the years. Most left me much to be desired. Chris was great to work with. Being from out of state we wanted to have the deal done before we made the drive down. Chris was able to work with us to reach an agreed trade in value and purchase price. Once we sat down at the dealership we met Asa. Asa was extremely down to earth and easy to work with. We never felt pressured or like we were being taken advantage of like we have with past dealerships. We will be back when we are ready to purchase another vehicle. Thank you, Chris and Asa! Cons: While everything about our purchase and interactions with Chris and Asa were great, we were highly disappointed in the service provided by the detail shop. We arrived expecting the vehicle to be detailed inside and out. We found dirt, food crumbs, and gum all over the inside. It was very obvious the vehicle had never been detailed since being traded in. The outside was no better. The wheels had never been cleaned and would leave a layer of dirt/brake dust on your finger when you ran it across. Chris was very receptive to our displeasure and took he vehicle back to the detail shop where he requested the vehicle be detailed inside and out. The vehicle returned and was no better. It was very disappointing and made it seem as though the detail shop did not care about customer satisfaction. We left with a dirty vehicle as we had a long 6-hour drive ahead of us and did not want to wait for them to attempt to details the vehicle for a 3rd time. THIS IS NOT directed at Chris or Asa in anyway as they were awesome to work with. This is directed at the detail shop as we expected a lot more from them when purchasing a vehicle for $75k! More

Great service ! Friendly and courteous staff and truck was serviced in a timely manner Thank you Friendly and courteous staff and truck was serviced in a timely manner Thank you More

This is the first time that I didn't have to wait "forever" for an oil change. "forever" for an oil change. More

They were friendly, professional, and informative. Randy Williams is the best there is at what he does. Randy Williams is the best there is at what he does. More

James Wood Decature service department is horrible. I reached out to Krystal who never followed up, called or reached out once with any status. Finally, after being totally frustrated, I reached out to I reached out to Krystal who never followed up, called or reached out once with any status. Finally, after being totally frustrated, I reached out to the service manager. He made lots of promises, which never came through, including regular followup. Finally, after being completely frustrated I spoke to the GM. He was the only person who did exactly what he said he would do. Then after being returned back to Krystal, it was exactly the same. No communication and never once delivered as promised. More

Jeff Morris, great salesman got us in 4 vehicles in a short period of time. Understanding and easy to work with. short period of time. Understanding and easy to work with. More

I have purchased multiple vehicles from this dealership as well as using the service department as well as using the service department More

Rocco and James Woods were great. They were easy to work with. Rocco had everything ready to go when we got there. Rocco even had 2 porters help me move the toolbox from the old truck They were easy to work with. Rocco had everything ready to go when we got there. Rocco even had 2 porters help me move the toolbox from the old truck to the new one. More

This is a great dealer, with great sales people. This is my 3rd truck from Billy. I will always go to James Wood Decatur and Billy for all of my vehicle purchases. The finance dept. was straight This is my 3rd truck from Billy. I will always go to James Wood Decatur and Billy for all of my vehicle purchases. The finance dept. was straight forward and worked to get us all the discounts available. More

Took freaking FOREVER! !!!! I let the service advisor know when I showed up that I would be waiting thinking it shouldn't take long for an oil change & software update. Boy !!!! I let the service advisor know when I showed up that I would be waiting thinking it shouldn't take long for an oil change & software update. Boy was I wrong…. At that point he could’ve told me what the wait was looking like so I could make other plans, but he didn’t… I had to ask after waiting for two hours when my truck would be ready and was told it would take another hour and a half for the recall/update. Again, after waiting another two more hours I text’d the service advisor asking how long it would be and didn’t even get a response back. I will say my truck was ready 5 minutes after I sent the text so maybe that’s why he didn’t respond, but after waiting that long a response would’ve been a nice courtesy. Or a courtesy wash…. More