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James Wood Motors, Inc - Buick Chevrolet GMC Hyundai
Decatur, TX
1,618 Reviews
James Wood Motors in Decatur - A Trusted Community Partner Since 1978
At James Wood Motors in Decatur, we're not just in the business of selling cars; we're deeply committed to serving our community and building lasting relationships with our customers. With a legacy that spans over four decades, our family-owned dealership has been a cornerstone of the North Texas automotive industry since 1978.
Community Engagement:
From the very beginning, community engagement has been at the heart of our business philosophy. We believe in giving back to the town that has supported us for so many years. That's why we're proud sponsors of numerous local events, fundraisers, and initiatives aimed at enriching the lives of our neighbors and strengthening the fabric of our community. Whether it's sponsoring a local sports team, participating in charity drives, Youth Fairs or hosting community events at our dealership, we're always looking for ways to make a positive impact.
Exceptional Customer Service:
Our commitment to excellence extends beyond our involvement in the community. We take pride in providing our customers with an unparalleled car-buying experience, characterized by transparency, integrity, and personalized service. Our knowledgeable team members are here to guide you through every step of the purchasing process, ensuring that you find the perfect vehicle to suit your needs and budget. And our dedication to customer satisfaction doesn't end when you drive off the lot; we're here to provide ongoing support and assistance for as long as you own your vehicle.
Rave Reviews:
But don't just take our word for it—our customers speak for themselves. We're honored to have received countless glowing reviews and testimonials from satisfied customers who have experienced the James Wood Motors in Decatur difference firsthand. Their feedback serves as a testament to our unwavering commitment to quality, reliability, and customer care.
Looking Ahead:
As we look to the future, we remain steadfast in our commitment to serving the Wise County community with the same passion and dedication that has defined us for over four decades. Whether you're in the market for a new or pre-owned vehicle, or simply seeking a dealership you can trust, we invite you to experience the James Wood Motors in Decatur difference for yourself.
Thank you for choosing James Wood Motors in Decatur where community, integrity, and exceptional service come standard.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 8:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 8:00 PM
Saturday 8:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 1,618 reviews
April 07, 2023
We had an appointment for an oil change and tire rotation. It took two hours to complete. In the time we waited, at least 4 other customers came in and left. What happened?????? rotation. It took two hours to complete. In the time we waited, at least 4 other customers came in and left. What happened?????? More
by vgbiel
Verified CustomerEmployees Worked With
Andrew
August 02, 2022
My husband and I highly recommend James Wood GMC. We have purchased 3 cars from Sewell GMC in Dallas over the last 16 years, but we have switched. We had 14 and 16 year old GMC's and kept waiting We have purchased 3 cars from Sewell GMC in Dallas over the last 16 years, but we have switched. We had 14 and 16 year old GMC's and kept waiting for the market to settle to replace them. As of April of this year, we finally could not wait any longer. I first spoke with Sewell, then other dealerships in DFW, Texas and across the country (as we were driving to visit his mother anyway). Sewell immediately boasted about their integrity compared to other dealerships but over the next two months their statements were inconsistent at best (I am giving them the benefit of the doubt) and their actions were slow (two weeks to respond) or initiated only when I badgered them. Derek at James Wood GMC was the only salesman who consistently answered our questions honestly, explained variables impacting the DFW market that other dealers would not discuss, told us honestly what he could and could not do, periodically checked in a updated us, accurately shaped our expectations and never attempted to take advantage of us. He delivered a Yukon 2022 at earlier than expected at exactly the price he told us in the first conversation and spent more than an hour with us setting up the wireless features, patiently explaining and demonstrating them to us (as none of our previous cars have had wireless features). If you want honesty and integrity, don't listen to the advertising in Dallas. Go to James Wood in Decatur or Denton. More
by Disappointed
Employees Worked With
Derek Ward, Amanda Williams
May 07, 2022
Kathy made our car buying experience easy and painless. We contacted her before going to the lot to test drive the vehicle. She had it ready to go once we got there. Once we decided it was the car for us t We contacted her before going to the lot to test drive the vehicle. She had it ready to go once we got there. Once we decided it was the car for us the finance guy Max was quick and kind to us. We were in and out in about 2 hours. That is with moving car seats, test driving, financing ect! More
by Bman
Employees Worked With
Cathy Spurgeon, Maxter Cooper
May 31, 2020
Bought a hail sale work truck Sierra truck a couple years back; price was negotiated before I got there. Showed up with check in and out; quick friendly service no games. back; price was negotiated before I got there. Showed up with check in and out; quick friendly service no games. More
by joseph_tennant
Employees Worked With
NA
September 11, 2015
Awful Dealership The dealership is very clean and well kept. However, the service is subpar. The sales team refused to recognize customer needs and were unwilling to a The dealership is very clean and well kept. However, the service is subpar. The sales team refused to recognize customer needs and were unwilling to accommodate. Had a scheduled appointment to view a vehicle and had to leave work early in order to make the appointment only to find out upon arrival that the vehicle I wanted to purchase had not arrived. No call to let me know and basically no recollection of the appointment at all. The aura reeked of arrogance. More
by stosbor
Employees Worked With
Cecil, Bill
