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INFINITI of Lynnwood

Lynnwood, WA

Overview
Employees
Reviews
Vehicles
4.6
547 Reviews
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17305 WA-99

Lynnwood, WA

98037

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Showing 547 reviews

January 23, 2025

Nice people there, they always treat me well, even tho my (reality) dream car and daily driver is my old 2007 Infiniti FX35. They don't judge me or try to upsell me. I love my ol' FX SUV. Solid rig, and hand More

by brad94
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel White
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 26, 2025 -

INFINITI of Lynnwood responded

Hello Brad! We love hearing about your loyalty to the FX35, the build quality on this model is truly unmatched! It's clear you appreciate a classic, and we respect that! We're so glad Joel and the team provided you with great service, it means the world to us that you feel comfortable and valued here. We appreciate your business and hope you enjoy your FX35 for years to come, and we look forward to seeing you on your next visit! If you have any questions or concerns please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

January 23, 2025

Service and customer support staff are very friendly and helpful. Answered questions and didn’t try to upsell anything not truly needed. More

by Leslie deRham
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel White
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 26, 2025 -

INFINITI of Lynnwood responded

Thank you so much for your kind words and for taking the time to share your positive experience at INFINTI of Lynnwood. We are thrilled to hear that Joel provided you with excellent service and was friendly and helpful. We're always working to improve our customer service, and your feedback is invaluable. If you have any questions or concerns please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

January 20, 2025

Very efficient and friendly. I even got to used a coupon mailed to me for my oil change and had the lowest bill ever! More

by rickbmeyer
Recommend Dealer
Yes
Employees Worked With
Joel White
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 22, 2025 -

INFINITI of Lynnwood responded

We're so happy to hear you had a great experience and were able to use your coupon! We always appreciate the opportunity to provide value to our customers. Thank you for your business and for letting us know about your positive experience! If you have any questions or concerns please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

January 15, 2025

Amazing experience purchasing my first Infiniti QX60. 5 Star sales team, customer service team, finance team, management, and 5 star vehicle. It is truly luxurious! Thank you again! More

by AMCGUIRE
Recommend Dealer
Yes
Employees Worked With
Sunil Loprinzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Lonsdale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hitoshi Delica
5.0
This rating includes all reviews, with more weight given to recent reviews.
Victor Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Javier Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gurneet Jaswal
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 17, 2025 -

INFINITI of Lynnwood responded

Congratulations to you! Thank you so much for your kind words and wonderful feedback! We are thrilled to hear that you had an amazing experience purchasing your first QX60! Buckle up, with INFINITI, the road ahead is not just endless, it's infinitely luxurious! Enjoy your new vehicle, and we look forward to seeing you on your next visit! If you have any questions or concerns please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

January 02, 2025

Joel was great in service! Got me in and out! They were quick, thorough, and vacuumed out the inside! More

by bowkeraaron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 04, 2025 -

INFINITI of Lynnwood responded

Thank you so much for taking the time to give us this wonderful, 5-star review! We're absolutely thrilled that Joel and the team were able to make your service visit so quick and efficient. Thank you again for your kind words, and for choosing us! We look forward to welcoming you back on your next visit. If you have any questions or concerns please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

December 26, 2024

Joel , my service rep was and always has been very helpful to us. The information and technical support has been above great. We appreciate the quick response to any questions and the follow up. W More

by alavekios
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 28, 2024 -

INFINITI of Lynnwood responded

Thank you so much for your kind words Steven and Corinne! We're thrilled to hear that Joel and our team provided you with such an excellent service. We value your feedback and will continue to strive for the best possible customer experience! We look forward to seeing you on your next visit. If you have any questions or concerns please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

December 26, 2024

Good customer service. Rey is great to help us to resolve our concerns, though the vehicle features is worse than my 15 years old EX35. More

by VINCE747
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mario Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 27, 2024 -

INFINITI of Lynnwood responded

Thank you so much for taking the time to leave us this feedback and 5-star review! We are so pleased to hear that Rey was able to assist with your concerns and that you found the customer service to be good. We value you, your business, and look very forward to seeing you on your next visit! If you have any questions or concerns please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

December 25, 2024

Amazing personality and experience. We loved working with Javier. He got us in and out so efficiently and had a very respectful and trusting demeanor. Overall great experience! More

by KIARIEEDWARD89
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Javier Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 27, 2024 -

INFINITI of Lynnwood responded

Thank you so much for your kind words and 5-star review! We're delighted to hear that you had an amazing experience working with Javier. We appreciate you taking the time to highlight his efficiency, respectful demeanor, and the overall positive experience. We value you, your business, and look very forward to welcoming you back on your next visit! If you have any questions or concerns please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

December 16, 2024

Surprised to find there is no key fob. There are 3 rock chips on the window in the driver's area. I think they are from the delivery because of the amount of dirt on the car when delivered More

by brainyac5
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mario Rodriguez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Hitoshi Delica
4.0
This rating includes all reviews, with more weight given to recent reviews.
Victor Gutierrez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 20, 2024 -

INFINITI of Lynnwood responded

We are truly sorry to hear about the issues you encountered with your recent purchase. We take customer satisfaction seriously and we thank you for bringing this to our attention. If you haven't already, please reach out to us at your earliest convenience so we can discuss this further and find a resolution, please reach out to our sales management team at (425) 409-6274. We look forward to chatting soon. If you have any questions or concerns please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

December 16, 2024

I am very happy with the customer service at this location. Also, Joel White is great! I really appreciate him! I am grateful for his assistance, his knowledge and patience. More

by manuela_marculescu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 20, 2024 -

INFINITI of Lynnwood responded

Hi Manuela, thank you so much for your wonderful review! We're thrilled to hear that you had a positive experience with Joel. He's a valued member of our team and we're glad his assistance was so helpful to you. We value you, your business and look forward to seeing you on your next visit! If you have any questions or concerns please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

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