Roger Milan

INFINITI of Lynnwood responded

Alissa, thank you for taking the time to share your feedback. We’re sorry for the frustration and inconvenience you experienced, especially considering the distance you traveled to our dealership. We understand your concern about having to wait for the vehicle to be inspected before learning more about the repair. When a headlamp is not functioning, there can be several possible causes, so we cannot determine the exact issue or the necessary repair until we have an opportunity to inspect the vehicle. In your case, our technicians found moisture inside the headlamp, which caused the headlamp to fail. We also understand that you mentioned having an extended warranty. Unfortunately, we are unable to contact the warranty company or determine coverage until the vehicle is here and an active repair order has been opened. We want to make sure we provide the warranty company with accurate diagnostic information rather than making assumptions about the cause or coverage. We are continuing to review the details of your visit with our team, including John, to better understand what occurred and where we could have communicated the process more clearly. We appreciate your continued business and the opportunity to address your concerns. If you have any questions or concerns, please do not hesitate to reach out to me. We’re committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

INFINITI of Lynnwood responded

Thank you for your great review! We’re glad to hear our team was helpful, informative, and able to thoroughly assist you throughout your experience. It’s always our goal to make sure all questions are answered clearly and that you feel fully supported during your visit. We truly appreciate your feedback and look forward to serving you again in the future. If you have any questions or concerns, please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: [erica@infinitiofbellevue.com]

INFINITI of Lynnwood responded

Thank you for your continued trust and for sharing such thoughtful feedback! We’re thrilled to hear that your experience has been consistently excellent—from your initial purchase to your ongoing service visits. Our team works hard to keep you informed throughout the process and ensure your vehicle is returned in great condition, so it’s wonderful to know that stood out to you. We truly appreciate your loyalty and look forward to continuing to take great care of you and your vehicle for years to come. If you have any questions or concerns, please do not hesitate to reach out to me. We’re committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: [erica@infinitiofbellevue.com](mailto:erica@infinitiofbellevue.com)

INFINITI of Lynnwood responded

Thank you for your kind feedback! We’re glad to hear that Roger provided professional and helpful service while assisting with your vehicle’s mechanical concerns. It’s always our goal to ensure every guest feels confident and well taken care of throughout their visit. If you have any questions or concerns, please do not hesitate to reach out to me. We’re committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: [erica@infinitiofbellevue.com](mailto:erica@infinitiofbellevue.com)

INFINITI of Lynnwood responded

Thank you for your kind review! We're so glad to hear that you were pleased with our communication and the speed of your service. Delivering efficient and responsive service is very important to us, and we truly appreciate your recommendation. If you have any questions or concerns, please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: [erica@infinitiofbellevue.com](mailto:erica@infinitiofbellevue.com)

INFINITI of Lynnwood responded

Thank you for your wonderful feedback! We're so glad to hear that you had a great experience working with our team. It's fantastic to know that Roger took such good care of your vehicle and made the entire process smooth and easy for you. We truly appreciate your recommendation and your trust in our dealership. If you have any questions or concerns, please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: [erica@infinitiofbellevue.com](mailto:erica@infinitiofbellevue.com)

INFINITI of Lynnwood responded

Hi Denny, Thank you for your kind review! We’re glad to hear you had a good service experience and that Roger took the time to listen and clearly explain everything. That level of communication is exactly what we strive for. We truly appreciate your trust and look forward to assisting you again in the future! If you have any questions or concerns, please do not hesitate to reach out to me. We’re committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: [erica@infinitiofbellevue.com](mailto:erica@infinitiofbellevue.com)

INFINITI of Lynnwood responded

Hi there, Thank you so much for your kind review! We’re happy to hear you had a great experience with our team and that you felt comfortable with our service recommendations. Providing honest, pressure-free guidance is very important to us, so it’s wonderful to know that came through. We truly appreciate your trust and look forward to assisting you again in the future! If you have any questions or concerns, please do not hesitate to reach out to me. We’re committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: [erica@infinitiofbellevue.com](mailto:erica@infinitiofbellevue.com)

INFINITI of Lynnwood responded

Hi there, Thank you so much for your kind review! We’re truly glad to hear that you feel confident in the service you receive and that our team has treated you with the respect you deserve. Building trust with our customers is incredibly important to us, so your feedback means a lot. We truly appreciate your support and look forward to continuing to take great care of you! If you have any questions or concerns, please do not hesitate to reach out to me. We’re committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: [erica@infinitiofbellevue.com](mailto:erica@infinitiofbellevue.com)

INFINITI of Lynnwood responded

Thank you for your kind review! We’re so glad to hear that you’ve had a great experience with our service and repair team. Providing thorough work and being upfront with pricing are top priorities for us, so it’s wonderful to know that stood out to you. We’re also happy you enjoyed our lobby amenities—having a comfortable space with coffee and Wi-Fi while you wait is something we strive to offer all our guests. We truly appreciate your feedback and look forward to serving you again in the future! If you have any questions or concerns, please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: [erica@infinitiofbellevue.com](mailto:erica@infinitiofbellevue.com)