Joel White

INFINITI of Lynnwood responded

Thank you for your wonderful review, Juju! We truly appreciate your kind words about our service department. It's great to hear that our team consistently provides timely service, maintains a positive and friendly atmosphere, and takes the time to answer all of your questions. Delivering an exceptional experience to our customers is our top priority, and we're grateful for your continued trust in us. If you have any questions or concerns, please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: [erica@infinitiofbellevue.com]

INFINITI of Lynnwood responded

Thank you for your wonderful review and for trusting our service center with your vehicle for the past seven years! It means so much to hear that our team has become like family and has consistently gone above and beyond for you. We're especially grateful for your kind words about Joel. Whether he's answering questions, helping you navigate service recommendations, or uncovering a coupon that seems to appear by magic, we're thrilled he's made such a positive impact on your experience. Thank you again for your loyalty and recommendation. We look forward to continuing to provide you with the exceptional service you've come to expect. And as a reminder, you can always pay us a visit to top off your floo powder! If you have any questions or concerns, please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

INFINITI of Lynnwood responded

Thank you so much for the wonderful 5-star review, Juju! We truly appreciate your kind words. Our team works hard to provide helpful, thorough, and professional service, so it means a lot to hear that reflected in your experience. We’re also glad you enjoyed our clean waiting area and coffee while visiting us. If you have any questions or concerns, please do not hesitate to reach out to me. We’re committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: [erica@infinitiofbellevue.com](mailto:erica@infinitiofbellevue.com)

INFINITI of Lynnwood responded

Thank you for your 5-star review! We’re happy to hear everything went smoothly during your visit and that all of your questions were answered. Providing thorough and reliable service is always our goal, and we truly appreciate your trust in us and your service contract coverage. Thank you again for your support! If you have any questions or concerns, please do not hesitate to reach out to me. We’re committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

INFINITI of Lynnwood responded

Thank you for taking the time to share your feedback. We understand how concerning and frustrating this experience must have been. We would like to clarify that after diagnostics are performed, warning lights and stored fault codes can remain active if the underlying issues have not yet been repaired. While codes may sometimes be cleared following a diagnostic, the warning lights can return until the proper repairs are completed, as the vehicle will continue detecting the existing concerns. Your feedback is valuable and helps us continue improving our processes and communication with our guests. If you have any questions or concerns, please do not hesitate to reach out to me. We’re committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

INFINITI of Lynnwood responded

Thank you for your great review! We’re glad to hear our team was helpful, informative, and able to thoroughly assist you throughout your experience. It’s always our goal to make sure all questions are answered clearly and that you feel fully supported during your visit. We truly appreciate your feedback and look forward to serving you again in the future. If you have any questions or concerns, please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: [erica@infinitiofbellevue.com]

INFINITI of Lynnwood responded

Thank you for your continued trust and for sharing such thoughtful feedback! We’re thrilled to hear that your experience has been consistently excellent—from your initial purchase to your ongoing service visits. Our team works hard to keep you informed throughout the process and ensure your vehicle is returned in great condition, so it’s wonderful to know that stood out to you. We truly appreciate your loyalty and look forward to continuing to take great care of you and your vehicle for years to come. If you have any questions or concerns, please do not hesitate to reach out to me. We’re committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: [erica@infinitiofbellevue.com](mailto:erica@infinitiofbellevue.com)

INFINITI of Lynnwood responded

Hi there, Thank you so much for your kind review! We’re happy to hear you had a great experience with our team and that you felt comfortable with our service recommendations. Providing honest, pressure-free guidance is very important to us, so it’s wonderful to know that came through. We truly appreciate your trust and look forward to assisting you again in the future! If you have any questions or concerns, please do not hesitate to reach out to me. We’re committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: [erica@infinitiofbellevue.com](mailto:erica@infinitiofbellevue.com)