INFINITI of Lynnwood

INFINITI of Lynnwood responded

Dear Newman, Thank you for your wonderful feedback and for continuing to choose INFINITI of Lynnwood for your QX60’s service needs! We truly appreciate your loyalty and are delighted to hear that you consistently have a positive experience with our team. It’s great to know that you enjoy our complimentary Wi-Fi, coffee bar, and TV lounge while waiting for your vehicle. We’re especially pleased that our friendly and knowledgeable staff take the time to explain everything thoroughly and address your concerns. Providing a comfortable, transparent, and professional service experience is very important to us. Thank you again for your trust and support. We look forward to continuing to provide you with exceptional service for many miles to come! If you have any questions or concerns, please do not hesitate to reach out to me. We’re committed to providing the best possible customer service and ensuring your complete satisfaction. Best regards, Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

INFINITI of Lynnwood responded

Dear Carey, Thank you for taking the time to share your feedback! We’re happy to hear that your recent visit for annual maintenance was a smooth and positive experience. It’s wonderful to know that our team provided professional service and that you were comfortable in our waiting area. At INFINITI, we strive to make every service visit as convenient and enjoyable as possible, and we truly appreciate your trust in our team. If you have any questions or concerns, please do not hesitate to reach out to me. We’re committed to providing the best possible customer service and ensuring your continued satisfaction. Best regards, Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

INFINITI of Lynnwood responded

Thank you for sharing your feedback! We’re happy to hear that Matt provided friendly and professional service and that your experience was smooth and efficient. We appreciate you choosing INFINITI of Lynnwood for your vehicle’s service needs and will be sure to share your kind words with Matt. We look forward to assisting you again in the future! If you have any questions or concerns, please do not hesitate to reach out to me. We’re committed to providing the best possible customer service. Best regards, Erica Lin Client Loyalty Manager INFINITI of Bellevue Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

INFINITI of Lynnwood responded

Thank you for your feedback. It looks like Joel, our Service Manager, has had the opportunity to speak with you regarding your concerns. We appreciate you taking the time to share your experience, as your feedback helps us continue to improve our service and communication with our guests. If there is anything else we can do to assist you, or if you have any additional questions or concerns, please do not hesitate to reach out to me. We're committed to providing the best possible customer service and ensuring your satisfaction. Best regards, Erica Lin Client Loyalty Manager INFINITI of Bellevue Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

INFINITI of Lynnwood responded

Thank you for sharing your feedback! We’re thrilled to hear that you had a great experience working with Victor. Providing professional, helpful, and efficient service is important to us, and we’re glad Victor made your vehicle purchase smooth and straightforward from start to finish. We appreciate you choosing INFINITI and allowing us to be part of your car-buying experience. We’ll be sure to share your kind words with Victor! If you have any questions or concerns, please do not hesitate to reach out to me. We’re committed to providing the best possible customer service. Warm regards, Erica Lin Client Loyalty Manager INFINITI of Bellevue Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

INFINITI of Lynnwood responded

Alissa, thank you for taking the time to share your feedback. We’re sorry for the frustration and inconvenience you experienced, especially considering the distance you traveled to our dealership. We understand your concern about having to wait for the vehicle to be inspected before learning more about the repair. When a headlamp is not functioning, there can be several possible causes, so we cannot determine the exact issue or the necessary repair until we have an opportunity to inspect the vehicle. In your case, our technicians found moisture inside the headlamp, which caused the headlamp to fail. We also understand that you mentioned having an extended warranty. Unfortunately, we are unable to contact the warranty company or determine coverage until the vehicle is here and an active repair order has been opened. We want to make sure we provide the warranty company with accurate diagnostic information rather than making assumptions about the cause or coverage. We are continuing to review the details of your visit with our team, including John, to better understand what occurred and where we could have communicated the process more clearly. We appreciate your continued business and the opportunity to address your concerns. If you have any questions or concerns, please do not hesitate to reach out to me. We’re committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

INFINITI of Lynnwood responded

Thank you, Marc, for taking the time to share your experience! We truly appreciate your trust in us, especially with purchasing a pre-owned vehicle sight unseen from 3,000 miles away. We’re glad to hear that our team was able to address the minor issues quickly and professionally and that you’re pleased with both the vehicle and the overall transaction. We’re grateful for your business and are thrilled we could make the process a positive experience from such a distance. If you have any questions or concerns, please do not hesitate to reach out to me. We’re committed to providing the best possible customer service and ensuring you have a great experience with us. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com