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INFINITI of Lynnwood

Lynnwood, WA

Overview
Employees
Reviews
Vehicles
4.6
507 Reviews
Contact Dealership

17305 WA-99

Lynnwood, WA

98037

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Showing 507 reviews

October 11, 2024

Very helpful great help def recommended thank you for everything was professional and quick and understanding More

by SVETAPANFILOV
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mario Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hitoshi Delica
5.0
This rating includes all reviews, with more weight given to recent reviews.
Victor Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Javier Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gurneet Jaswal
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 14, 2024 -

INFINITI of Lynnwood responded

Thank you so much for taking the time to write us a review Svetapanfilov! We are really glad to hear that our service was helpful and professional. Your positive feedback means a lot to us and we are very grateful for your kind comments and recommendation. If you have any questions or concerns please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

October 09, 2024

Everyone here is very nice and helpful. Their service is excellent and they take care of you the moment you enter the door. More

by ant
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hitoshi Delica
5.0
This rating includes all reviews, with more weight given to recent reviews.
Javier Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marlaina
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Oct 09, 2024 -

INFINITI of Lynnwood responded

Thank you so much for taking the time to leave us a review Ant! We're thrilled to hear about your positive experience. Your kind words about our team and service mean a lot to us. We're committed to providing exceptional customer service to every guest who walks through our doors. It is wonderful to know that our efforts were appreciated. Thank you again for taking the time to share your review. We look very forward to seeing you on your next visit! If you have any questions or concerns please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

October 08, 2024

Marlina was fantastic! Nice job on the repair of the damaged Modular box and sunroof seals,too.! More

by cathywendt1967
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel White
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 08, 2024 -

INFINITI of Lynnwood responded

Thank you Cathy so much for taking the time to leave us this wonderful review! We are so happy to hear that the repair for your modular box and sunroof seals went well. We are also pleased to know that Marlaina was fantastic, she is truly an asset to our team! We value you, and your business and we look very forward to seeing you on your next visit! If you have any questions or concerns please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

October 07, 2024

Best dealer in the in the world, Service manager is awesome. nothing more to say More

by Newell_d
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 07, 2024 -

INFINITI of Lynnwood responded

Thank you so much for leaving us an amazing review Newell_ d! We are so happy to hear you had such a wonderful experience with us while you were in for service. We value you, and your business and look forward to seeing you on your next visit. If you have any questions or concerns please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

October 06, 2024

The service was outstanding and the experience was excellent. Joel White, the Service Manager is the best. Kudos to him. I highly recommend Infinity of Lynnwood to others. I will be returning More

by jfholford
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 07, 2024 -

INFINITI of Lynnwood responded

Jfholford, we are so pleased you enjoyed your visit, and thank you so much for taking the time to share your experience. We are thrilled to hear that you received the excellent customer service you deserve. It's our pleasure to have Joel as part of our team, he is truly a valuable asset to INFINITI of Lynnwood. We greatly appreciate your recommendation and kind words. We look forward to serving you on your next visit! If you have any questions or concerns that arise, please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

October 06, 2024

I was happy to find the exact car that was advertised & it was in beautiful shape. I felt heard when asking questions and expressing concerns. The team made the experience comfortable. I was happy with my More

by hellojet
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mario Rodriguez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex was my sales associate
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Oct 07, 2024 -

INFINITI of Lynnwood responded

Thank you so much for taking the time to share your experience with Infiniti of Lynnwood. Congratulations to you too!! We're delighted to hear that you were happy with the car you purchased and that the sales process met your expectations. Regarding the warranty, we apologize for any confusion. Our team will review our internal processes to ensure that this type of misunderstanding doesn't occur again We appreciate your understanding in this matter. We're also glad that the pre-purchase inspection revealed only a minor issue. Our goal is to provide vehicles in excellent condition, and we'll continue to strive for that standard. If you have any further questions or concerns please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

October 04, 2024

Overall just poor service, my sunroof was replaced but they failed to even vacuum the broken glass from the sunroof off of the moon roof screen shader and now there’s just glass that falls onto my seats. More

by chegoodey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joel White
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyra Russo
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Oct 07, 2024 -

INFINITI of Lynnwood responded

Chegoodey we are truly sorry to hear about your negative experience with us. Your feedback is invaluable to us, and we take it very seriously. We understand that your sunroof was replaced but the broken glass was not cleaned completely, and we sincerely apologize for the oversight. We have made a couple attempts to contact you to make things right. Please reach out to me, or the service department at your convenience, the service department's phone number is (425) 409-6274). We would like to figure out a good day and time for you to address this issue. We will ensure that the broken glass is removed and that your vehicle is cleaned thoroughly. We thank you for bringing this matter to our attention. If you have any questions or other concerns, please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

October 04, 2024

Very professionals, the process was very easy and smooth, good prices and great vehicles, I’m very satisfied with my purchase. More

by jnikomartinez
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mario Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hitoshi Delica
5.0
This rating includes all reviews, with more weight given to recent reviews.
Javier Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gurneet Jaswal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 07, 2024 -

INFINITI of Lynnwood responded

Hi Jnikomartinez, congratulations to you! Thank you for taking the time to leave a review for us at INFINITI Of Lynnwood. We're happy to hear that we made the process easy, smooth, and that you are satisfied with your purchase! If you have any questions or concerns, please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

October 03, 2024

It was the fastest and easiest purchase I've ever made at a dealership. They were super helpful and explained in detail on how my transaction would realistically work and went out of their way to help make More

by quattrokai18t
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sunil Loprinzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Lonsdale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hitoshi Delica
5.0
This rating includes all reviews, with more weight given to recent reviews.
Victor Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 07, 2024 -

INFINITI of Lynnwood responded

Quattrokai18t, we are so pleased you enjoyed your visit to INFINITI Of Lynnwood! We're very glad to hear that our team was able to break down what your purchase would look like in a way that's easy to understand, and that works for you! Please let us know if there is anything else we can do for you; If you have any questions or concerns that arise, please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

October 03, 2024

Joel is always incredibly helpful and kind. He is honest about what is needed and I never feel like he recommends something that is not needed. More

by Jess
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 07, 2024 -

INFINITI of Lynnwood responded

Hi Jess, thank you for taking the time to leave a review for us at INFINITI Of Lynnwood. We're so happy to hear Joel always provides a wonderful experience! We are always more than happy to assist you if anything, if you have any questions or concerns that arise, please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

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