Honda of Valley Stream - Service Center

Had a better experience than I did the last time. I’m very pleased. No complaints I’m very pleased. No complaints More

The customer Service was good. Everyone was nice. The wait was about an hour and a half. The associate provided me with a free car wash. Overall good. I’ll be going back for my nex Everyone was nice. The wait was about an hour and a half. The associate provided me with a free car wash. Overall good. I’ll be going back for my next service. More

Advisor was knowledgeable and professional. Never oversold or undersold. Was honest and in todays world is rare. I return to this dealership because every time I’ve been I feel I’m not getting Never oversold or undersold. Was honest and in todays world is rare. I return to this dealership because every time I’ve been I feel I’m not getting taken advantage of. I’m a tech by trade and have also referred friends who are unhappy with their Honda dealer to this dealership. More

Been coming here for years and it’s always a good experience. Very Clean environment. Marcel has always been excellent and helpful when it comes to service. experience. Very Clean environment. Marcel has always been excellent and helpful when it comes to service. More

Prompt and courteous service, no complaints. I have a low mileage vehicle and we discussed what was best for my maintenance and service needs. I have a low mileage vehicle and we discussed what was best for my maintenance and service needs. More

Every time I need anything for my car, it gets done right! Using my extended warranty or simple oil changes, it's always without any hassles! right! Using my extended warranty or simple oil changes, it's always without any hassles! More

Know what they are doing, work as promised, nothing less than reel dealer parts,your car feel bran new when you left the service station they have done excellent work. than reel dealer parts,your car feel bran new when you left the service station they have done excellent work. More

Effectively got everything done with excellent customer service. Took care of seat belt recall and gas door issue as well as initial request of oil change. Thank you. service. Took care of seat belt recall and gas door issue as well as initial request of oil change. Thank you. More

All up to my expectations according to my normal service requirements. No issued incurred at this time. requirements. No issued incurred at this time. More

Summary: The oil change performed at their facility resulted in an improper filling of the oil to the appropriate level. When I raised this issue with them, I was met with a dismissive attitude. Det resulted in an improper filling of the oil to the appropriate level. When I raised this issue with them, I was met with a dismissive attitude. Detail: I visited Valley Stream Honda to have my Honda Civic serviced with an oil change on May 4, 2024. Upon leaving the service center, I conducted a quick check of the oil level and found it to be low on the dipstick. After confirming this through multiple checks, I promptly returned to the service advisor to report the issue. After several attempts of checking the dipstick, the advisor suggested that the engine needed to be running to allow the oil to circulate and level off properly. Following their instructions, I started the engine as directed. However, the advisor checked the oil level again without wiping the dipstick, and indicated that the oil was at the correct level. I pointed out that this reading was invalid due to the engine running, which would naturally cause oil splashing and give a false impression of a full reservoir. After a proper wipe and recheck, he once again observed that the oil level was low. The car was taken back to the shop for a brief period, after which the advisor returned with the assertion that the oil had been topped off. Unfortunately, throughout this entire process, there was a lack of apology, and the attitude displayed by the advisor suggested that they were doing me a favor. While I understand that service centers can face challenges such as being busy, short-staffed, or overworked, I expect the issue to be addressed promptly and professionally. The low oil levels can lead to engine damage costing me thousands of dollars. More