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Honda of Valley Stream - Service Center

Valley Stream, NY

4.6
3,200 Reviews

3,200 Reviews of Honda of Valley Stream - Service Center

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July 31, 2024

Alex Marcel greeted me with a friendly attitude as a first timer. He created the work order thoroughly as requested and explained what the mechanic discovered during the service. To my surprise, my 8 mo More

by dc5644
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Marcel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2024 -

Honda of Valley Stream responded

Thank you for sharing your experience with Alex Marcel.. We're pleased to hear that he greeted you with a friendly attitude and thoroughly created your work order as requested. It's great to know that he and the mechanic took the time to explain the low voltage battery issue in your vehicle. Your feedback helps us improve, and we look forward to serving you again in the future!

July 31, 2024

The best Honda service ever. Brandon is very professional and knowledgeable.Service center was very clean, More

by darla4444
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Briyanna Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2024 -

Honda of Valley Stream responded

Thank you for your kind words! We're thrilled to hear that you had the best Honda service experience ever. It's great to know that Brandon's professionalism and knowledge made a positive impact. We also appreciate your recognition of our clean service center. We look forward to serving you again!

July 31, 2024

I had a great experience at Honda. Excellent customer service. And very professional. They kept me informed while I I was waiting for my vehicle. More

by RASO0924
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Briyanna Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2024 -

Honda of Valley Stream responded

We're pleased to hear that you had a great experience with us. Excellent customer service and professionalism are our priorities, and we're glad to know we met your expectations. Keeping you informed during your wait is important to us. Thank you for your feedback, and we look forward to serving you again!

July 31, 2024

Very good. Fast service clean neat. Professional good hours local good Knowledgeable Should give rental car is service will be extended More

by EHOLSTE88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Briyanna Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2024 -

Honda of Valley Stream responded

Thank you for your feedback. We're pleased to hear that you found our service to be fast, clean, neat, and professional. We appreciate your suggestion about offering rental cars for extended service times and will take it into consideration. Your satisfaction is important to us, and we're glad to serve our local community with knowledgeable staff and convenient hours. We look forward to continuing to meet your needs!

July 30, 2024

Place closed down for lunch. Tried texting and calling but no response. Poor customer service. More

by shep1600
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Briyanna Jones
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2024 -

Honda of Valley Stream responded

We apologize that your experience with us was less than satisfactory. We value our long term, as well as, our future customers. Please reach out to Michael Barabash, to directly speak to them further about this matter.516-285-4548

July 30, 2024

Mark, my representative was courteous, professional, kind and knowledgeable, but also showed concerns. He was also considerate of my time. That's major for me More

by brownfay37
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Skawinsky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2024 -

Honda of Valley Stream responded

Thank you for sharing your experience. We're pleased to hear that Mark was courteous, professional, kind, and knowledgeable while also showing genuine concern and consideration for your time. Your satisfaction is very important to us, and we're glad that Mark met your expectations. We look forward to serving you again!

July 30, 2024

Mark was patient, understanding and informative. Best experience I have ever had, as a mother knowing my care is safe is a huge bonus. Ty More

by ENERGYGAL86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Skawinsky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2024 -

Honda of Valley Stream responded

Thank you for sharing your experience with us. We're thrilled to hear that Mark provided patient, understanding, and informative service. Knowing that you feel safe and well-cared for is incredibly important to us. We appreciate your kind words and look forward to serving you again. Thank you!

July 30, 2024

Mark was very helpful. He made me feel like Honda really appreciated my business. This is the third vehicle I’ve purchased from this dealership. More

by NREED70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Skawinsky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2024 -

Honda of Valley Stream responded

Thank you for your continued trust in us and for choosing our dealership for your third vehicle purchase! We're delighted to hear that Mark made you feel valued and appreciated. Your satisfaction is our priority, and we look forward to serving you again in the future. Enjoy your new vehicle!

July 30, 2024

I had so much bad experience. They lost my car’s bottom engine plate and nobody notified me about it. Now they are blaming us that I lost it. Now they don’t wanna fix it at all. I More

by Sunyaranav
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Clara Torres
1.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Lin
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Singh
1.0
This rating includes all reviews, with more weight given to recent reviews.
Gabe Peña
1.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Martinez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ceaser Gonzalez
Aug 02, 2024 -

Honda of Valley Stream responded

The vehicle was inspected by our Service Manager. The under carriage of the vehicle showed damage from road debris impacting it and that is what caused damage to the shield. Our service manager showed this evidence to the customer at the time of inspection.

July 30, 2024

Clara and the rest of the team are always so welcoming. Clara is an excellent representative I will rate her 10 stars More

by YMORONTA1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clara Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Marcel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2024 -

Honda of Valley Stream responded

Thank you for your wonderful feedback. We're thrilled to hear that Clara and the rest of the team are always welcoming and that Clara has provided excellent service. Your 10-star rating means a lot to us. We look forward to continuing to serve you!

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