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Honda of Valley Stream - Service Center

Valley Stream, NY

4.6
3,197 Reviews
Call Service Center (516) 758-5396

3,197 Reviews of Honda of Valley Stream - Service Center

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November 12, 2024

Very happy with my service will come back again. Explaining everything to be what I need to get fix More

by myournet0117
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clara Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 13, 2024 -

Honda of Valley Stream responded

We’re pleased to hear that you had a positive experience and felt well-informed about your vehicle’s needs. Thank you for your trust, and we look forward to welcoming you back next time!

November 12, 2024

Great customer service and explained everything to me and the process . Called me once car was ready More

by elvinmelo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clara Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 13, 2024 -

Honda of Valley Stream responded

We’re glad to hear that you appreciated the clear communication and excellent customer service! Keeping you informed every step of the way is important to us. Thank you for sharing your experience, and we look forward to assisting you again!

November 12, 2024

My service was very fast my advisor was Marcel I got my car back within an hour he always keeps me updated with my car how long the wait is going to be communication with him is always great the waiting a More

by NATALIE62279
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Marcel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 12, 2024 -

Honda of Valley Stream responded

We’re thrilled to hear that Marcel’s timely updates and excellent communication made your service experience so smooth! It’s great to know you appreciated the comfortable waiting area and complimentary refreshments as well. Thank you for sharing your experience, and we look forward to serving you again!

November 12, 2024

Brandon was very professional and kept me updated as the service continued. I always trust Honda of Valley Stream for my car needs! More

by Ash
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Briyanna Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 13, 2024 -

Honda of Valley Stream responded

Thank you for sharing your trust in Honda of Valley Stream! We’re thrilled that Brandon’s professionalism and updates made your service experience even better. We appreciate your loyalty and look forward to assisting you with all your future car needs!

November 12, 2024

Alex Marcel is the real reason why I continue to get both of my cars serviced by Honda of Valley Stream. The man has impeccable knowledge, courtesy and professionalism about himself. Always there to lend a h More

by JOZONE113
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Willie Mejia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Clara Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Marcel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Singh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Briyanna Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Skawinsky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jerry Lancaster JR
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Nov 13, 2024 -

Honda of Valley Stream responded

Thank you for sharing your experience! We're thrilled to know that Alex’s expertise and professionalism have earned your loyalty. It's our pleasure to continue providing top-notch service for both of your vehicles, and we look forward to many more positive visits!

November 11, 2024

My adviser was nice to me and explained to me what I had to be done for my car in future She was so good I hope next time I got her again More

by Mercier DJhonny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Briyanna Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 11, 2024 -

Honda of Valley Stream responded

We’re glad to hear that your advisor provided such clear and helpful guidance on your car’s future needs. It's wonderful to know you’d like to work with her again, and we’ll do our best to make that happen. Thank you for sharing your experience, and we look forward to your next visit!

November 11, 2024

Great and Honest Team. Accurate estimates. Awesome, customer sercive repenstatvies. Highly recommended dealership. I would highly recommend this dealership and definitely More

by Raza.Zeshan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Briyanna Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 12, 2024 -

Honda of Valley Stream responded

Thank you for your kind words! We’re thrilled to hear that our team provided honest service, accurate estimates, and excellent customer care. We appreciate your recommendation and look forward to supporting all your future vehicle needs!

November 10, 2024

About a 2 hour stay for inspection and oil change. Honda still does not have the fuel pump that was recalled over a year ago. My car is in that category. Not happy about that. It was ordered for m More

by RNSENTER
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Singh
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 11, 2024 -

Honda of Valley Stream responded

We understand your concern about the fuel pump recall delay. Honda has faced parts shortages, causing extended wait times. Thank you for your patience - we hope to see you again soon.

November 09, 2024

Kevin was very helpful and informative. The service was also very quick. Would definitely go again More

by Cliffton.edouard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Singh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 11, 2024 -

Honda of Valley Stream responded

We’re glad to hear that Kevin provided helpful insights and that your service was quick and efficient! Thank you for your kind words, and we look forward to welcoming you back in the future!

November 09, 2024

I left a message for the service manager about an issue and called 3 times and never received a returned call. Very disappointing. More

by GLROSE1018
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Willie Mejia
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 12, 2024 -

Honda of Valley Stream responded

We apologize that your experience with us was less than satisfactory. We have been unable to locate you in our systems. Our service manager, Willie Meija, would like you to reach out to him directly so that he may gather more information. His number is 516-812-5302. He looks forward to hearing from you.

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