Honda of Valley Stream - Service Center

Kevan was great and answered all of my questions. The issue at hand is that I was not notified in person/text/paperwork that I needed to look into my brake fluid which was very dirty and needed to be The issue at hand is that I was not notified in person/text/paperwork that I needed to look into my brake fluid which was very dirty and needed to be handled asap. Now I had to make another appointment and lose a day of my free time to come back and deal with this. Other times the service center would tell me these things while I am waiting on my car but this time I got nothing More

Job well done. Honda Valley Stream was able to work on my truck and have me back on the road before midday. 👍 Honda Valley Stream was able to work on my truck and have me back on the road before midday. 👍 More

I'm very pleased with the service provided by Mr. Alex Marcel. His service is always, respectful, courteous & knowledgeable. Alex Marcel. His service is always, respectful, courteous & knowledgeable. More

Mr. Marcel was an excellent service representative. He's always a true professional; always courteous & respectful. I enjoy returning to this service department because of how I'm treated by Mr. Marcel. always a true professional; always courteous & respectful. I enjoy returning to this service department because of how I'm treated by Mr. Marcel. More

Pleased with the service. Car was ready when estimated. Shuttle service was provided home and driver was execellent. Car was ready when estimated. Shuttle service was provided home and driver was execellent. More

The lady that checked me in was nice however she told me when my car was finished she would come and let me know. I’ve been to this dealership before and this is what’s always done. After waiting nearly 3 h when my car was finished she would come and let me know. I’ve been to this dealership before and this is what’s always done. After waiting nearly 3 hours I got a text stating my car was ready for pickup. I sat there waiting for a half hour for her to come and get me because that is the protocol. After 30 minutes of waiting I got up and went to the front desk and asked if my car is ready and they told me yes. This was truly displeasing after already waiting for such a long time for my car to be finished. More

This is the best Honda service center I have ever been to! The people are great! to! The people are great! More

The young lady was very professional and knowledgeable about the services I needed, and even assisted on a project with the car that you don't generally do about the services I needed, and even assisted on a project with the car that you don't generally do More

People very nice (Mark) , issue not resolved and fixed to satisfaction. I called to point this out and not called back satisfaction. I called to point this out and not called back More

I brought my car in for the recall fix and for car play diagnostic. My car play still does not work. I tried calling to speak with someone about my concern since I paid for the service was kept being direc diagnostic. My car play still does not work. I tried calling to speak with someone about my concern since I paid for the service was kept being directed to Kevin’s voicemail. It has been 3 days and nobody has given me a call back nor was anyone else helpful. Unfortunately I am disappointed. I am grateful my recall was fixed I would give that the full 5 so far it’s okay. But disappointed in the customer service unfortunately. I know this wasn’t Kevin’s fault so I don’t want to penalize anybody I just would like some support or a solution since I paid for the repair. More