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Honda of Valley Stream - Service Center

Valley Stream, NY

4.6
3,209 Reviews

3,209 Reviews of Honda of Valley Stream - Service Center

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March 21, 2024

Love the waiting area, very comfortable. Brianna has a nice personality & kept me informed every step of the way. More

by lioness58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Willie Mejia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Clara Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Briyanna Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 22, 2024 -

Honda of Valley Stream responded

We're thrilled to hear that you enjoyed our waiting area and had a positive experience with Brianna! Providing a comfortable environment and keeping our customers informed are essential to us. Thank you for your kind words, and we hope to see you again soon at our dealership!

March 21, 2024

I was at the dealer re a recall notice for my 2021 CRV Hybrid. The only issue I had was I wasn't told I needed to have car manual with me. They needed it to place sticker in it that changed a page of th More

by TEACHHB
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Briyanna Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 22, 2024 -

Honda of Valley Stream responded

Thank you for sharing your experience with us. We're glad to hear that the service was good and the work was completed within the expected timeframe. We apologize for any inconvenience caused by the need for the car manual during your visit. We'll make sure to communicate this requirement more clearly in the future to avoid any further inconvenience. If you have any other questions or concerns, please don't hesitate to reach out. We appreciate your feedback and your business!

March 20, 2024

People are knowledgeable, courteous, and show genuine interest any query I might have.. if I ask for a more immediate appointment, the rep will accommodate me. More

by kerneil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Waters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Clara Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Briyanna Jones
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 21, 2024 -

Honda of Valley Stream responded

We're glad to hear that you've had such positive experiences with our team! Our goal is always to provide knowledgeable and courteous service, and we're happy to accommodate your needs whenever possible. If you have any further questions or need assistance, please don't hesitate to reach out.

March 20, 2024

Great . nice people and excellent service.the waiting area is comfortable and the waiting time was not long More

by COLLADOEDWARD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clara Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 20, 2024 -

Honda of Valley Stream responded

We're delighted to hear that you had a great experience with us and found our team to be nice and our service excellent. It's wonderful to know that you found our waiting area comfortable and that the waiting time was reasonable. Thank you for choosing us, and we look forward to serving you again in the future!

March 20, 2024

I had a great experience with the dealership. The process of giving my car and getting seen by an associate was quick and easy. Which was very surprising to me, I’ve been to other dealership shop More

by henryfromero94
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Marcel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 21, 2024 -

Honda of Valley Stream responded

We're thrilled to hear about your positive experience at our dealership! Providing quick and efficient service is always our goal, and we're glad Mr. Marcel was able to assist you promptly and professionally. Thank you for recommending us, and if you have any further questions or need assistance in the future, don't hesitate to reach out.

March 20, 2024

Mark was amazing. We made plans to do future maintenance as per his suggestion. Looking forward to having the work done at Valley Stream. More

by MEFRANZESE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Willie Mejia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Skawinski
Mar 20, 2024 -

Honda of Valley Stream responded

We're thrilled to hear that Mark provided you with amazing service and made helpful suggestions for future maintenance. We appreciate your trust in us, and we're looking forward to serving you again at Valley Stream. Thank you for your support, and we're here whenever you need us!

March 19, 2024

Service was good but some service items that were recommended seemed premature. Will review them and decide wisely. More

by Deek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Skawinsky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 20, 2024 -

Honda of Valley Stream responded

We appreciate your feedback regarding your recent service experience. Our aim is to provide thorough and honest recommendations to ensure the optimal performance and longevity of your vehicle. We understand your concern and encourage you to review the recommended service items carefully. If you have any questions or need further clarification, please don't hesitate to reach out to us. Thank you for choosing our service center, and we look forward to assisting you with any future automotive needs.

March 19, 2024

Mark was thorough in his explanation and ensured the necessary priorities were handled. The department ordered a Lyft car to transport me to the LIRR. More

by BBETTIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Skawinsky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 20, 2024 -

Honda of Valley Stream responded

We're glad to hear that Mark provided you with thorough explanations and ensured that your priorities were addressed. Our commitment to excellent service extends beyond the dealership, as evidenced by arranging a Lyft car for your convenience. Thank you for choosing us, and we look forward to serving you again in the future!

March 19, 2024

Customer service was very pleasant…I was helped right away…it was pleasant experience overall…thank you More

by harmann0411
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 20, 2024 -

Honda of Valley Stream responded

We're delighted to hear that you had a pleasant experience with our customer service team and that you were assisted promptly. Providing excellent service is our priority, and we're glad we could meet your expectations. Thank you for your kind words, and we look forward to serving you again in the future!

March 19, 2024

They are slow and get no loaners. Never going there again. Didn’t have a car for 3 days and they still wouldn’t give me a loaner More

by CHRISTIANILLESCAS1589
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jerry Lancaster JR
Apr 08, 2024 -

Honda of Valley Stream responded

We are sorry that your visit with us was less than satisfactory. We have been doing an unprecedented number of recalls recently. Therefore, our wait times have been longer than usual, and we are having a shortage of loaners due to demand. We are currently reviewing our process and hiring additional staff to accommodate. Please feel free to reach out to our service manager for more information. Willie Meija: 516-812-5302

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