Honda of Valley Stream

My appointment was not on the schedule, from the start it was an issue. I was told they had no appointments open for that day. I finally had to show the clerk the timestamp on my phone from when I called the was an issue. I was told they had no appointments open for that day. I finally had to show the clerk the timestamp on my phone from when I called the automated system and made the appointment. A manager then pulled up the recordings from the day and heard that I did in fact have an appointment scheduled. Then when telling the clerk I was there for the recalls in addition to other issues with my car he insisted there were no recalls coming up for my car. I then proceeded to open the Honda app and show him the recalls on my car. He said they weren’t in the system. And was very insistent that they were not there and there were no open recalls. After speaking to a manager he asked me if I was whoever and he had the wrong clients information up on the screen. I then informed him about an issue I had with the car going into neutral while in traffic on the parkway. I had taken my car to the mechanic immediately after to which he recommended brining it in to Honda bc the panel was In of repair and the sensors were off. When I told the clerk he was once again insisting that would only happen bc I was involved in an accident. I have never had an accident with my car. He was insisting that was the case. I decided to only have Honda take care of the recalls bc I am infuriated with your terrible customer service and would rather pay my mechanic to resolve the problem than give Honda any additional money. It was a horrible experience, I’ve made it a point to inform clients, family and friends not to buy a Honda. I had terrible customer service when I initially picked up the new vehicle and had a horrible experience once again with your service department. Terrible experience, would’ve give Zero stars if possible. More

Daniel was very helpful with my oil change and checked everything that’s needed so my car is safe to drive. Thank you Honda of Valley Stream Service. everything that’s needed so my car is safe to drive. Thank you Honda of Valley Stream Service. More

Mr. Albert was phenomenal. Very knowledgeable, patient and helpful. His calm demeanor and tone of voice made the process less scary. This is my first new car (3rd car that I’ve owned) I waited a long time and helpful. His calm demeanor and tone of voice made the process less scary. This is my first new car (3rd car that I’ve owned) I waited a long time to actually purchase a vehicle, I’m glad he was my salesperson. More

Marcel is patient and kind to explain and answer all my questions. I only go to him since 2010 so he’s been taking care of me and my Honda for 13 years now and I bought another new Honda so we will be talk questions. I only go to him since 2010 so he’s been taking care of me and my Honda for 13 years now and I bought another new Honda so we will be talking for the next 10+ years! I like to see him there please give him a raise thank you he does a very good job! More

The best service ever I wish I came here three years ago I’ll never go to a different Honda ever again beyond satisfied I haven’t stopped smiling since I left the Lot. My Experience was incredible I was so I’ll never go to a different Honda ever again beyond satisfied I haven’t stopped smiling since I left the Lot. My Experience was incredible I was so impressed with Jaime & Brittany Brown customer service they were very patient with me from beginning to the end. More

Helpful and quick service. Even after buying the car they continue to be helpful and answer all my questions Even after buying the car they continue to be helpful and answer all my questions More

As I’ve said in past reviews, Honda of Valley Stream’s service center was is clean and is a very pleasant atmosphere. service center was is clean and is a very pleasant atmosphere. More

Very helpful and friendly I really appreciate all of the help that the team gave me. the help that the team gave me. More

Service appointment went perfect. Rep went over everything concerning services needed and made me aware of any future services neeeded Rep went over everything concerning services needed and made me aware of any future services neeeded More

Excellent service. Sales people knowledgeable & helpful. We are repeat customers & will continue to use this dealership in the future. Happy with vehicle purchased so f Sales people knowledgeable & helpful. We are repeat customers & will continue to use this dealership in the future. Happy with vehicle purchased so far More