Honda of Clear Lake

Service was great. I wish that the tech clould have diagnosed the problem without having to update softwate and then charging me for the update to help him do the job I took my car in for. diagnosed the problem without having to update softwate and then charging me for the update to help him do the job I took my car in for. More

Eddie fit us in on a Friday afternoon for scheduled maintenance and got us out by closing. He took us on a test drive afterward to evaluate a possible problem and gave good advice on alternative resolu maintenance and got us out by closing. He took us on a test drive afterward to evaluate a possible problem and gave good advice on alternative resolutions. As always he was very courteous and conscientous. More

In '06 I bought a new Honda Ridgeline from Honda of Clear In '06 I bought a new Honda Ridgeline from Honda of Clear Lake and purchased an extended maintenance contract at that time. In all this time I have In '06 I bought a new Honda Ridgeline from Honda of Clear Lake and purchased an extended maintenance contract at that time. In all this time I have dealt with one Service Advisor, Orey Hebert. In over 50 years of driving, I have owned many cars and dealt with many service advisors, but have never been as pleased with any of them as I am with Mr. Hebert. He always goes the "extra mile" - taking time to listen and to explain what needs to be done . I really like my Honda and a large part of that is because of your service dept. Jim A. More

I purchased a car from them in 2008 and feel like I was ripped off by this dealership. They added $2k to the sticker price of the car and made me sign a piece of paper from the manager, saying the car was ripped off by this dealership. They added $2k to the sticker price of the car and made me sign a piece of paper from the manager, saying the car was a hot item and they are applying a surcharge. Well I am an idiot and signed it. Needless to say the car didn't get the mileage it was suppose to, according to them "I wasn't driving the car right", which I was not told there was a proper way to drive the vehicle upon purchasing and if I knew that I wouldn't have wanted the car. I've had regular oil changes there over the years and their work is ok at best, one instance they didn't put the under carriage back on properly and it fell down and pulled down some of my bumper with it while driving down the freeway. When I took it in for repair they charged me to fix the bumber and did a bad job as one of the clips were still broken, and I often had to "punch" the side of the bumper back in. So here I am 4 years later, and I traded the car in at a GREAT dealership this time. When I called Honda of Clear Lake for a refund of insurance that I had purchased the finance manager asked "why didn't you come back here to get a car?", I responded that I felt like they screwed me over on my last car and left me severely upside down. His response to that was "oh ok"!. Seriously??!! Horrible customer service is all I have to say. More

I have a 2009 Honda Accord. The steering column needed to be replaced. The gentlemen at Clear Lake Honda contacted Honda and explained the situation and arranged to have my steering column replaced at no cos be replaced. The gentlemen at Clear Lake Honda contacted Honda and explained the situation and arranged to have my steering column replaced at no cost to me. The staff at Clear Lake Honda are always wonderful. I also purchased the lifetime oil change from this dealership - it is a very good deal. I would highly recommend this dealership to anyone! Their service after the sale is exceptional - even if you did not lease/purchase your Honda at Clear Lake Honda. I know from experience, because I leased my Honda from Gillman Nissan/Honda in Fort Bend. Gillman lost a customer forever (after my family purchased 4 cars from them) and Clear Lake Honda gained one. More

Eddie was very professional and took care of the problem with my vehicle. The turn-around time was amazing. I really appreciated the friendly service and will be back whenever I need service again. Thank with my vehicle. The turn-around time was amazing. I really appreciated the friendly service and will be back whenever I need service again. Thanks. More

Very good service,Eddie was able to get me in on short notice the same day.No where but Honda of Clear Lake for all my service work. notice the same day.No where but Honda of Clear Lake for all my service work. More

I took my CRV in for recall work. My only complaint is that the service advisor estimated that it would take 1 hr and 15 minutes and in reality it took about 2 hours and 15 minutes. If I had known it wou that the service advisor estimated that it would take 1 hr and 15 minutes and in reality it took about 2 hours and 15 minutes. If I had known it would take that long, I would have made arrangements for someone to pick me up so I wouldn't have to spend over 2 hours waiting at the dealership. More

Great service at Clear Lake Honda thanks to our service advisor Eddie Guillory! We bring all our three Hondas to him. Eddie is knowledgeable, honest, courteous and helpful. He takes the time to listen and advisor Eddie Guillory! We bring all our three Hondas to him. Eddie is knowledgeable, honest, courteous and helpful. He takes the time to listen and check any area of concern we have and takes the trouble to explain. We’ve dealt with many mechanics and service advisors over the years and he is one of the best. Thanks Honda! More

Service was top notch from Orey Hebert, as always. He always seems to take personal care of my car whenever I bring it in to Clear Lake Honda. always seems to take personal care of my car whenever I bring it in to Clear Lake Honda. More