Honda of Clear Lake

We live in Clear Lake and used the internet to shop the price after we found the car we were looking for. All dealerships around would call and followup with us to see what they could do to earn your busi price after we found the car we were looking for. All dealerships around would call and followup with us to see what they could do to earn your business. Well Clear Lake was very hands off and I thought that's great they are not getting aggressive to get the deal. So we proceeded to call our sales person to get the price and car we wanted. First I emailed all the specifics and did not hear anything from the sales person. A day went by and I thought well I will call, sales persons phone was turned off and left a message in the morning around 9 am. It was around 1:30 and I had not heard anything and so I called again and explained to the sales person we were ready to buy the car they had showed us. I asked if they had seen my email and they said no they don't even check email. Now I am getting mad, because if you do not check email do not put this on your card. So I thought I am really working hard to place my business with Honda Clear Lake and thought there were 2 other dealers David McDavid and Russell and Smith Honda that were trying to get my business. So I went to Russell and Smith and worked with Ali the Internet Manager. Ali was AWESOME. I have bought some cars, but I tell you what Ali made our experience pleasant and worth while. No Haggle, very friendly, and he knew EVERYTHING about the Honda Pilot, and explained all the features about the Pilot. He was great. Go Visit Russell & Smith. Looking at Dealerrater for the firs time no wonder they are Ranked #1. They know how to make the buying experience pleasant, informative, and they truly will do what it takes to earn your business. More

This is my 3rd or 4th Honda vehicle, three of which were purchased at Clear Lake. I ended up not liking the Ridgeline so, traded it for my new Pilot. I am very happy with the Pilot and have always been ve purchased at Clear Lake. I ended up not liking the Ridgeline so, traded it for my new Pilot. I am very happy with the Pilot and have always been very satisfied with the service. It is excellent. More

The service department always shows the most professional courtesy, service and follow-up service when required. I will not take my Accord anywhere else, even for the yearly inspection. I trust they will mak courtesy, service and follow-up service when required. I will not take my Accord anywhere else, even for the yearly inspection. I trust they will make my service experience a total satisfactory experience. More

Orey Roberts is my service advisor. He is always helpful and courteous in my interactions with him. I appreciate having one person I can call and to whom I can speak when I need something for my vehicle. and courteous in my interactions with him. I appreciate having one person I can call and to whom I can speak when I need something for my vehicle. Please share with him my gratitude for the service he provides. More

Troy treats customer like a family. I am very pleased with his service. He has worked my vehicle and know about my vehicle very well so I dont even need to explain in details. if something goes wrong. t with his service. He has worked my vehicle and know about my vehicle very well so I dont even need to explain in details. if something goes wrong. thank you, More

Mr. Guillory was very helpful, friendly, and Mr. Guillory was very helpful, friendly, and knowledgeable. He fixed everything that was needed on my 2001 Honda CRV. I feel confident that it is i Mr. Guillory was very helpful, friendly, and knowledgeable. He fixed everything that was needed on my 2001 Honda CRV. I feel confident that it is in tip top shape for the road. Also, it was washed and detailed like new when I pick my car up. More

They did not change oil when that was the reason I took the car includig routine maintenance. They are always trying to find things to do and charge for it. When we called them back about not changing the the car includig routine maintenance. They are always trying to find things to do and charge for it. When we called them back about not changing the oil after we took the car home, they started questioning us instead of acknoledging their mistake. They tired to make it appear as if it was our fault. When I asked my husband to talk to the manager, who also intially tried to make it appear as if oil change is not part of routine maintenance, then asked us to go back (30 min drive to get to this dealership for us one way)and they would do it at quick lube change station. When I got there, whole new quetions started. I asked them to call the manager and ask him, but they would not do it. It was so aggravating. I had to start out all over again fending accusation that may be the oil did not need changing!! This past week our second car had oil llight get on when we were out of town and when we cheked, there was no oil at all. We had done oil change in december and prior to that in August 2011 in that car. We had to take it to oil changing place and no leak was found. Now I am wodering if those two times oil was really cahnged in this car at the this dealership or they just put the sticker. I will not take my cars back here and will not buy a new car at this dealership either. More

I was very pleased to work with Orey and he explained the service procedures associated with maintaining the car in warranty and made my first visit a pleasant one. I intend to work with him as my Service A service procedures associated with maintaining the car in warranty and made my first visit a pleasant one. I intend to work with him as my Service Advisor in the future. The oil was changed as requested, the service was quick, and the car was appropriately maintained in a clean condition. More

We have always received excellent service at this dealership. Eddie is always very professional, friendly and prompt. The facility is clean and the staff is friendly and helpful dealership. Eddie is always very professional, friendly and prompt. The facility is clean and the staff is friendly and helpful More

BUYER BEWARE!! I contacted Scott Campbell, internet sales manager at HONDA OF CLEAR LAKE. He offered to sell me a 2009 Honda Civic with 3k miles for $14000. I ran a carfax and the MILES HAD BEEN ROLLED BACK. manager at HONDA OF CLEAR LAKE. He offered to sell me a 2009 Honda Civic with 3k miles for $14000. I ran a carfax and the MILES HAD BEEN ROLLED BACK. When I informed him his reply was "It's still the cheapest car within 500 miles. Maybe I should look for a car with more miles" VIN #2HGFA16379H340576 He said I should not drive there but lifeflight myself there for a deal that good. I think people need to lifeflight themselves away from Clear Lake Honda to avoid getting ripped off. Instead of apologizing and having concern he was rude, like it was myfault that my carfax showed the mileage changed approx 25k miles when Honda bought it back. I came to the dealer with credit approval from my credit union. I thought this place was reputable and I had faith of getting a quality car but I guess all car businesses are the same no matter where you go. More