Honda of Clear Lake

While I do love my 2012 CRV, I am terribly disappointed with the customer service at Honda Clear Lake. BE WARNED – customer service is over the moment you drive your car off the lot. I purchased the life with the customer service at Honda Clear Lake. BE WARNED – customer service is over the moment you drive your car off the lot. I purchased the lifetime oil package in July and called in November to schedule service for a recall item, a tire rotation, and oil change. I live over an hour from the dealership and wanted to schedule everything on a day when all items could be done at once AND was convenient for me since I would be out my car for the recall service. I spoke to Glen, the “customer service” manager. He asked how many miles where on my car and I replied about 8300. He said I could not get an oil change until ~10,000 miles. I said I would be close to that by the time of the appointment and that day was convenient for me, and he said they would charge me anyway. He then tried to pawn off the recall item on another dealership. When I told him if I would never speak to anyone at my job the way he was speaking to me (in such a rude and condescending manner), he asked what I did for a living. When I told him I am a children’s librarian, he told me, “Then I should know better than anyone to read my contract.” I called Honda of America and filed a formal complaint, but I am sure nothing will be done. AVOID THIS DEALERSHIP and buy from any other Houston/Galveston area Honda Dealership. As for me, I will pay for oil changes elsewhere and go to the Honda Dealer in Galveston, where I should have purchased my car. More

I am a 71 year old woman that had never purchased a car in my name before on credit and Clear Lake Honda helped me to get credit for a car for the first time. Chris helped me and was so kind and helpful. I in my name before on credit and Clear Lake Honda helped me to get credit for a car for the first time. Chris helped me and was so kind and helpful. I can t say enough about how well the process went. In a few hours I was driving away with the perfect car for me. Can you imagine how wonderful it felt to me, for the first time at 71 to be able to purchase a car in my name on credit. I am from the old school where a woman didn t do things like this. What a great experience. I would recomend Clear Lake Honda to everyone and Chris was so helpful and really knows what he is doing. He was very kind and considerate. More

Great service! Very professional... bought my vehicle from this dealership and the salesperson (Eddie) was great. Have been back twice for oil changes and service staff is very professional. Ask for Tr from this dealership and the salesperson (Eddie) was great. Have been back twice for oil changes and service staff is very professional. Ask for Troy if you have any service issues! He can take care of your needs! More

1. Honda of Clear Lake would Not honor their own coupon for a new car deal. Harvey Bishop deliberately gathered a crowd could so he could yell at me in front of his staff. I ended up buying at McDavid Hond for a new car deal. Harvey Bishop deliberately gathered a crowd could so he could yell at me in front of his staff. I ended up buying at McDavid Honda (a brand new CRV-EXL with Navi). 2. I was having the oil changed on my wife's CRV. I watched from outside the bay. The other mechanics were using very foul language. My mechanic saw me and stopped the others from swearing. I thought it worthy of a compliment. I relayed the story to my service adviser. The service adviser wanted me to share my experience with the Service Manager. I went to share my compliment with the Service Manager and he verbally jumped all over me. He recalled when I complained to one of his service advisers. The service adviser sold my wife about $400 worth of unnecessary work (according to Honda's Service / Owner's manual). All that was requested was an oil change; the car had less that 20K miles and was less than 2 years old. When I proved, using Honda's own manual, that the work was uncalled for, the charges were removed. However, the Service Manager has held a grudge AND they even have DOCUMENTED IT. How petty! My experiences have ALL been NEGATIVE! I DO NOT RECOMMEND THEM FOR ANYTHING. The ONLY reason I go there is because I purchased a Lifetime Oil change from them. "Dr. Will" is the only good thing about that dealership, in my opinion. More

I purchased my Odyssey in 2009. Each time I have had service, Eddie has been very friendly and accommodating. I feel that I can trust him and the service department to be truthful about what needs to b service, Eddie has been very friendly and accommodating. I feel that I can trust him and the service department to be truthful about what needs to be done and then do an excellent job in as fast a time as possible. Concerning price - naturally, everyone wishes the prices could be better. Sincerely, Nancy Kelley More

Went in for general check up. Found a recall on power steering and needed two motor mounts replaced. Needed work on passenger door also. Work was done very well and professionally. My service advisor, Ed steering and needed two motor mounts replaced. Needed work on passenger door also. Work was done very well and professionally. My service advisor, Eddie, is friendly and knowledgeable, I trust him to give good service and sound advice. I've used Honda Clear Lake for over five years and have never had a problem with their service department. More

Trying again - my rating is not good, so I'm not sure this will be posted at all. John Eagle service department borders on fraud - not sure if I'm going to take legal action !! The list is too numerou this will be posted at all. John Eagle service department borders on fraud - not sure if I'm going to take legal action !! The list is too numerous to post. One little item is having a headlight bulb replaced. Two hous later and a recommended list of service totalling $ 2200.00 ! Obviously I declined everything and drove away with a bill of $47.50. My car is still driving wonderfull as of 9.27.2012. There is more if anybody is interested. More

The customer service at this dealership is excellent. They are very friendly there also. They are very professional and knowlegeable oh their job. I would highly recommend this dealership to all my famil They are very friendly there also. They are very professional and knowlegeable oh their job. I would highly recommend this dealership to all my family and friends. More

The customer service was great! The employee (Eddie) that I worked with was very professional and considerate. He listened to my questions and concerns and answered with a solution. I will definite recommend I worked with was very professional and considerate. He listened to my questions and concerns and answered with a solution. I will definite recommend others to this dealership, because I know they will be taken care of. More

I was able to call and get a same day appointment for service. Service completed with no problems. I was very satisfied with the service. service. Service completed with no problems. I was very satisfied with the service. More