Hollywood Chrysler Jeep

Brought my jeep in for a recall repair. No issues waiting 2 months to complete as I was issued a rental car at no expense, but when I was called to pick up the vehicle the engine sounded li No issues waiting 2 months to complete as I was issued a rental car at no expense, but when I was called to pick up the vehicle the engine sounded like a race car and I heard clanking noises of something loose under the Jeep and all my tires were very low on air. I also had an oil change but the dash showed I still only had 18% oil life. I advised the rep and was told no one can work on the Jeep on the weekend until Monday and asked I bring it back then. I brought in a perfectly running vehicle for a recall and drove home a clanking noisy race car. Returned the unsafe vehicle with multiple dash warning lights (Check Engine light, ABS warning light, traction/stability control light, electronic parking brake). on Monday to the dealer and was advised noises are due to missing bolts that were missing and not replaced and it would be until Friday that the bolts ordered would arrive and advised that a rental car can not be approved and would be at my own expense while the vehicle is in the shop. I called the corporate Chrysler Jeep office and obtained a claim number for my complaint for having to cover rental car at my own expense when the dealership repair shop failed to do a safe repair by allowing my vehicle to drive off the dealership with missing bolts. I was concerned for my safety driving home and back to the dealership on Monday. I hope that corporate approves my rental costs to avoid any further action. More

Everyone was friendly. They answered all my questions. They had my Jeep done within a timely manner. I was very pleased with everything. They answered all my questions. They had my Jeep done within a timely manner. I was very pleased with everything. More

No I'm not satisfied with the last visit. It was a waist of my time and I still have not received a dinousis of the visit. It was a waist of my time and I still have not received a dinousis of the visit. More

I went in for an oil change and tire rotation the service was fast and profesional caylie was very attentive great help was fast and profesional caylie was very attentive great help More

I had a great experience with the jeep dealership during my recent oil change. The service team was professional, friendly, and very efficient. They completed the service in a timely manner and made the en my recent oil change. The service team was professional, friendly, and very efficient. They completed the service in a timely manner and made the entire process smooth and hassle-free. I truly appreciate the excellent customer service and would highly recommend this dealership. More

Excellent and very diligent Excellent customer service. Job done on time without any issues or delays. Job done on time without any issues or delays. More

Great service. I came early and was on time to get my kids from school. I came early and was on time to get my kids from school. More

Neyma in service was fantastic and her attention to detail is amazing. THANK YOU Neyma! detail is amazing. THANK YOU Neyma! More

I was there because I had a check engine light on. It was supposedly fixed and the next day the check engine light was on again. I have now taken it to your dealership twice in the past month for two It was supposedly fixed and the next day the check engine light was on again. I have now taken it to your dealership twice in the past month for two weeks total and it's still not fixed. More

Check all the messages I sent to dealership. Just 7 more words… Just 3 more Just 7 more words… Just 3 more More