Hollywood Chrysler Jeep

Worst Experience Ever - Avoid Dennis at All Costs I recently visited this dealership intending to purchase a Taycan. I made it clear to the original sales representative that I wanted to avoid wasting recently visited this dealership intending to purchase a Taycan. I made it clear to the original sales representative that I wanted to avoid wasting anyone's time and was ready to purchase that night if we could agree on a total price. After running the numbers, the sales rep informed me that they weren't willing to adjust anything, including dealer fees. Things took a turn for the worse when the manager, Dennis, joined the conversation. From the start, he was dismissive and unprofessional. His first comment was, "Either you've got Porsche money, or you don't." When I explained that I simply wanted to meet at a specific price point that the sales rep suggested was feasible, Dennis became visibly agitated. He sighed loudly, pointed to the financed amount instead of the total price, and appeared to deliberately mislead us. When my brother calmly pointed out that we were asking for a modest $2,000 reduction on a $90,000 car that had been sitting unsold for three months, Dennis responded aggressively with, "Was I talking to you? Are you the one paying for this?" His combative attitude escalated throughout the interaction, and he continued to badger us instead of engaging in a constructive conversation. Even after I tried to diffuse the situation by suggesting a compromise, Dennis slammed the desk, shouted "GOODNIGHT," and stormed off in an unprofessional tantrum. This experience was appalling, and Dennis's behavior completely undermines the reputation one would expect from a luxury car dealership. I strongly advise anyone to avoid working with him if you value respectful and professional customer service. More

Great experience. Chris was able to provide the Service we needed to keep our on road. Thank you. Chris was able to provide the Service we needed to keep our on road. Thank you. More

My Jeep Wrangler was at the body shop for 3 months (way too long). When I picked it up, the Close Fuel Door light was on, and as I drove, it went into Red Turtle mode as I was about to get on the highway. too long). When I picked it up, the Close Fuel Door light was on, and as I drove, it went into Red Turtle mode as I was about to get on the highway. Now they tell me it’s another week or so before I get my car back. I think my case is worth for Jeep Parent to look at the failure in the quality control process, as an unsafe to drive and not properly fixed vehicle was released to a client More

My car got stuck at the Seaport Christian was amazing. He kept us informed as to what was going on. He even asked us to keep in contact with him to make sure that we got home safely. Unfortunately, the de He kept us informed as to what was going on. He even asked us to keep in contact with him to make sure that we got home safely. Unfortunately, the dealership was not able to figure out what was wrong with the car however they really did try their best to do soChristian is an amazing employee and he deserves to be recognized as such More

Everyone provided exceptional service and made my rental experience seamless. Will definitely rent from here moving forward. experience seamless. Will definitely rent from here moving forward. More

I will never understand how you can give out appointments yet take days to actually look at the vehicle. In Massachusetts when you get an appointment for service you show up and they look at your car then an yet take days to actually look at the vehicle. In Massachusetts when you get an appointment for service you show up and they look at your car then and there. Here we were given an appointment for 9:40 AM on Monday December 16th. We never got to see Christian after 30 minutes or more a woman finally took our car in. We were told it would be 2 days before they could look at it. We rented a car for three days and finally took it back and picked up our car on the third day at 4:30 PM and it had not even been looked at. This is not satisfactory in my book. Why do you take in more cars then you can service? It cost me $185.00 and still have no answer to my problem. This is my fourth jeep and I love it, but It will be my last as your South Florida service stinks. This is the second dealer who has done this to me and it just is not satisfactory. More

Not a good experience. My car was there for some time sent by towing. It took over three weeks just to get to speak to some one from service. Almost a month even after cal My car was there for some time sent by towing. It took over three weeks just to get to speak to some one from service. Almost a month even after calling numerous times throughout.I asked to have the old part saved for me. Did not save it even after reminding before & during work. Got a different story up until time to pick up car. Manager never bothered to come out or speak but once which the phone call dropped during conversation. Manager never returned calls. It was 2months before I was able to speak to when called from a new#. More

Great service thank you Zelma from shaneice sweeting it was nice good and on point was nice good and on point More

Kind and understanding staff! Did a great job communicating and were fair. Treated me with respect and were not pushy. Did a great job communicating and were fair. Treated me with respect and were not pushy. More

The work was performed quick, and professionally, Bernalson was very friendly and his service was excellent. Very nice staff and would def recommend and come again! Bernalson was very friendly and his service was excellent. Very nice staff and would def recommend and come again! More